“Loving all the products that I have ordered so far. Slight glitch with one order but it was rectified in a flash, fantastic customer service.
I found I need much less use than recommended as I am doing much small loads as there is only the two of us in my he house.”
“Product works really well, ordering and delivery is easy and fast, aesthetic packaging in my laundry, I have very sensitive skin and it doesn’t cause any irritation. Very happy!”
“I previously used to use the standard washing liquids and detergent powders from the local shops and always irritated me with how quickly they finished because of how much product one had to use. I live with just my husband and I like to do a load every day to every second day so I stay on top of chores around the house. Dirt is magical! Only use 3-4 pumps and after using it for a month now, I already know I only need to buy a refill once a year compared to getting a new liquid every couple of weeks! I would recommend this product to anyone in a similar situation to me: lots of washing but constantly having to buy more washing liquids.”
“Fantastic! Everything smells great, and works amazingly well. Even for cloth nappies, and messy day care clothes. They're easy to use. Will definitely buy again!”
“I was left a larger satchel from my daughter who moved interstate last December. She and husband having a toddler, swear about it a uses alot. They as I am, very impressed with the organisation and logistics is seamless and easy! The spin off is the benefits to our environment, which has GOT to be better for our children and grandchildren. Good job The DIRT Company, you got this, thankyou.”
“Stylish packaging and effective cleaning. Love all that this company represents. They go out of their way to please whenever you have an enquiry and they are giving back to the environment. What's not to love? It's a win all round.”
“Smells lovely and fresh. Don't have to use a lot per load so cost effective. LOVE that it's sustainable & recyclable packaging. Excellent customer communication & service. Fabulous to be able to support an Australian company.”
“I have been using this product for 6 months it's gentle on clothing but works and gets them clean. And when I had breakage in an order they were great to communicate with and rectified it straight away...”
“Absolutely freakin’ love it all! It’s incredible value for money. We have to wash quite a lot with our allergies (and perfect for my sensitive skin!) and yet our supply just lasts what feels like forever. All this with the added bonus of doing better for the environment. It’s a no brainer.”
“I LOVE the laundry detergent! It’s the best product! I love the concept of dirt and I love being on a subscription where I feel I can minimize my waste by sending the old packages back.”
“Love, love, love the products. Not only are they great products that work, they are also sustainable products - and the packaging is recyclable WIN WIN”
“The smell is devine, I’m using a whole lot less detergent than I normally would, and my tradie hubby’s clothes (and he’s a Concreter) clothes do come out clean!!
Won’t be going back to supermarket detergent!!”
“Absolutely love the reliability of this product and the quality of cleanliness of our clothes and linen. I would like more clarity around where we return the packaging for reuse as this is a key part of its sustainability.”
Hey Julie!
Our Refill Return program has changed a little bit over the past couple years.
All you need to do is save up your refill packs, and wait for your free single reply paid envelope to arrive.
The envelopes will arrive in every third order.
When the refills come back, they collectively all go into a Refill, Return collection.
From here, they are sanitised and filled up again to be reused for anyone a part of the program.
So the refills you send back may not necessarily be the ones you receive back.
Here are some things you will need to know about the program:
- Bundle up your refill packs and send them with min. 4 standard packs or 1 bulk in each envelope. This makes it worthwhile for you, and ensures we are minimising our carbon footprint.
- Try not to stack the spout corners of each pack. This will ensure you don’t exceed AusPost’s letter height restriction of 2 cm (spouts are 1.4cm).
- Please take extra care that the refill packs still have their lids on and *tightened*. This is important because if there is any detergent on the letters, they run the risk of not making it back or ruining others’ mail - which might set Aus Post hot on our tail.
Let me know if there if you have anymore questions, we do have some additional information on our website as well:
https://thedirtcompany.com.au/pages/refill-returns
Thank you for your support ❤️
