“I love the smell of the washing detergent, just isn't very strong on some fabrics. Not as strong on stains as I'd like it to be, I have grubby little kids🥰 adore the fabric spray”
“love the product and packaging!! Although, I thought that you got a return parcel once you ordered 3 refill packages but this didn't come with my recent 3pack order.”
Hi Ariane,
Thanks so much for the review,
So sorry to hear you haven't received an envelope yet.
They should go out on every third order, so I can only think yours was accidentally missed in the picking process.
Regardless, I will pop one in the mail today for you. This should be with you very soon!
Have a wonderful day,
Sunday (from the Dirt)
“Love the softness of the clothes no fabric softener required. Only question I have is the detergents ability at cooler temperatures which I would like to be able to use again.”
We are so glad we could convert you to non-fabric softener user Cath!
Warmer water helps most detergent's (including ours) perform better, however, Dirt is an extremely high performing detergent especially in terms of our stain removal so you can wash lighter soiled loads in cold water, and anything that requires a bit of extra muscle, just up it to 40 degrees.
Glad to hear your enjoying the Advanced Wash. We'd love to hear your feedback on the Powder Booster and Stain Remover? Please don't hesitate to contact us at contact@thedirtcompany.com.au if you would like to share your thoughts.
“Product is amazing but lack of communication as I asked a return refill envelope (I supposed to get one this time) haven’t heard anything .
Hope I get one soon”
Thanks so much for your review! Reply paid envelopes are provided every third order so you should receive one next time :) I have however popped an extra one in the post for you today. Hope this helps!
“I LOVE the laundry detergent! It’s the best product! I love the concept of dirt and I love being on a subscription where I feel I can minimize my waste by sending the old packages back.”
“Absolutely love the reliability of this product and the quality of cleanliness of our clothes and linen. I would like more clarity around where we return the packaging for reuse as this is a key part of its sustainability.”
Hey Julie!
Our Refill Return program has changed a little bit over the past couple years.
All you need to do is save up your refill packs, and wait for your free single reply paid envelope to arrive.
The envelopes will arrive in every third order.
When the refills come back, they collectively all go into a Refill, Return collection.
From here, they are sanitised and filled up again to be reused for anyone a part of the program.
So the refills you send back may not necessarily be the ones you receive back.
Here are some things you will need to know about the program:
- Bundle up your refill packs and send them with min. 4 standard packs or 1 bulk in each envelope. This makes it worthwhile for you, and ensures we are minimising our carbon footprint.
- Try not to stack the spout corners of each pack. This will ensure you don’t exceed AusPost’s letter height restriction of 2 cm (spouts are 1.4cm).
- Please take extra care that the refill packs still have their lids on and *tightened*. This is important because if there is any detergent on the letters, they run the risk of not making it back or ruining others’ mail - which might set Aus Post hot on our tail.
Let me know if there if you have anymore questions, we do have some additional information on our website as well:
https://thedirtcompany.com.au/pages/refill-returns
Thank you for your support ❤️
Hey Sheree, you certainly don't have to! Our current model works as follows:
You buy one glass bottle and it's yours - forever.
Then, you just need to buy refill packs to top it up whenever it gets low. We offer refill bundles (3 x 450mL packs) or bulk refills (1 x 3000mL pack) for all your laundry needs :)
“Great initiative and it took a while to get used to the small amount of product you actually need to do a wash
But it’s great
Efficient delivery and excellent customer service”
