The Dirt Company Reviews

4.9 Rating 1,660 Reviews
100 %
of reviewers recommend The Dirt Company
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Anonymous
Anonymous  // 01/01/2019
I'm not sure if this is good for people who wash with cold water. My mum uses Dirt and likes it, but she uses warm water. I only ever use cold water. I found that my long sleeved shirts, which get a little smelly around the armpits, don't get cleaned when I squirt this into the machine. They still smell like sweat after being washed. So I started squirting the liquid directly onto those armpits and rubbing it in before washing. Now the armpits smell like the Dirt liquid after washing, which is better than sweat smell I guess, but still. I'd prefer it had zero scent, and just was effective at cleaning. Also, while the glass bottle is attractive, my housemate gently knocked it over on the laundry floor and it shattered very easily, despite the rubber protection bands. I appreciate the reduction of waste ethos, but I'd like my products to actually work well too. I don't think I'll be re-purchasing this once I've used it all up.
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Posted 2 years ago
There are many aspects to what your company does that I love. The ordering is quick and easy. The delivery is super fast. I have yet to make use of the return option, I think the envelopes that can be purchased are a little pricey. The bottle is beautiful and I love that the pipe goes all the way to the bottom so that you can use every single drop. Where I found I have issue is with the cleaning product itself. My clothes felt like they came out dirtier than when they went in, even if I used double the amount of product recommended. Even if washing the clothes twice. What this product is absolutely great at is cleaning my hair. As an all natural product I've started using it as a shampoo and it is the best product I've ever used!! No more frizz, my hair is lighter and has more volume and I have been able to extend the period between washes. I have recommended the product on this basis multiple times.
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Posted 3 years ago
Didn’t get a good clean, not fantastic customer service.
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Posted 3 years ago
Hi Maddison, We're so sorry to hear about your experience. Was there anything particular you did not love about the detergent? We often do not receive this feedback, so any information is appreciated. As for the service, we are devastated to hear this! I can see your bottle had been smashed and we offered you a free empty bottle with your next order, is that correct? We are of course happy to arrange this, so if this is something we can do, please just let me know. We're so sorry for your experience Maddison, we would love to rectify this for you. Take care, Tessa
Posted 3 years ago
I love what you are doing guys, but as a service that is trying to reduce waste and create a cyclic end to end service the fact that the return postage isn't included in my purchase is crazy. The experience is... I get a marketing message that aligns with my desire to reduce waste, you say you can help and you have a returnable/refillable solution. To me that sounds amazing so i order your starter pack only to find that the key element to your offering is missing! I can't return my pack! I need to re-order or I knew order at the same time a return pack. Which means you aren't offering me complete, seamless, east etc solution. You are making me do extra work. I might as well go to the shop. I wouldn't mind if it was just integrated and raised the price of the overall product. I love what you are trying to do you just aren't quite there yet.
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Posted 3 years ago
I hoped I’d love it but I didn’t sadly. I found I had to use more than was recommended, and it didn’t clean as well as I’d hoped. Smells amazing though.
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Posted 4 years ago
The Dirt Company is rated 4.9 based on 1,660 reviews