The Face Mask Store Reviews

Name: The Face Mask Store
Address: Unit A 1-4, Anglo Trading Estate, Shepton Mallet, Somerset
Rating: 4.75

4.8 Rating 544 Reviews

93 %

of reviewers recommend The Face Mask Store

4.8

Based on 544 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

The Face Mask Store 5 star review on 11th January 2025

Alan Penheiro-Wharton

Anonymous

Anonymous // 01/01/2019

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“Cheaper than elsewhere”

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Posted 3 years ago

“Great. Comfortable once I found how to fit them properly and good price”

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Posted 3 years ago

“I ordered by phone, I got very courteous and helpful service. Emails kept me informed of progress and my products arrived as well packaged and on time.”

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Posted 3 years ago

“Good prices excellent delivery & communication.”

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Posted 3 years ago

“Excellent customer support, quick to respond to questions with detailed answers. My 9 year old loves the Air Pops, says super comfortable (too small for the 12 year old). Very happy to have genuine 3M Auras even if international shipping is eye-wateringly expensive (there are better and cheaper shipping options than the truly awful UPS). I will use this retailer again.”

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Posted 3 years ago

“Masks arrived in good time and are good quality”

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Posted 3 years ago

“The order hasn't arrived yet (international order to Ireland) - ordered a week ago, said 6-8 working days for delivery so not unexpected, but the tracking link to aftership.com doesn't work - "No result found. We haven't received any tracking updates from the carrier yet." Update: The company called us and have sent me a tracking link to DHL that works (the order is still en route), so I changed the rating from 3/5 to 4/5. (I'd give it 5/5 for the effort but haven't actually seen the masks yet!)”

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Posted 3 years ago

“Very helpful and timely with shipping updates. Thank you and please keep it up.”

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Posted 3 years ago

“Date of experience: 20 December 2022”

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Posted 4 years ago

“Good response when phoning customer services. I got a refund for the Rosi FFP2 masks which are poorly designed and not made in UK as stated by the person l spoke to.l had to pay for the mask l have tried. Also they refused to send me a prepaid return label stating it was a change of mind on my part. It wasn't. Boots do better fitting FFP2 masks for travel”

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Posted 4 years ago

“Fast and reliable service - great range of products and like how you can mix single masks or order boxes.”

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Posted 4 years ago

“Good communication throughout the order, dispatch and delivery.”

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Posted 4 years ago

“My deliveries from the Face Mask Store are normally very quick. However, this time my order was mixed up with another customer's. I contacted customer service and they were able to help and sorted out the return for the wrong parcel and delivery of my correct one in just a couple of days.”

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Posted 4 years ago

“The small masks were VERY small. My wife has a small head but they were much too tight. The regular size were fine for me but no good for her.We were surprised that the masks arrived loosely packed in a box with no real protection.”

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Posted 4 years ago

“good, helpful website, varied selection of masks reasonable prices and free p+p”

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Posted 4 years ago

“Product as described, fast delivery and smooth transaction. Would recommend.”

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Posted 4 years ago

“This is my second purchase from the face mask store this year. Bought five boxes more of the 3x ffp3 masks to help keep me going for the next little while. Their masks fit my face well and are comfortable to wear indoors. Would recommend.”

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Posted 4 years ago

“Fast service, quality product - all round value.”

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Posted 4 years ago

“This is a good site for getting FPP3 masks. The service is good and prompt”

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Posted 4 years ago

“The quality of the children’s FFP3 masks is good but the size is varying considerably from batch to batch - the current lot are a 1cm wider all the way round and I have to wear them with a clip on the elastic to get a good fit. I have fed this back and they said they’d be in touch with the manufacturer.”

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Posted 4 years ago

The Face Mask Store is rated 4.8 based on 544 reviews