The Game Collection Reviews

Name: The Game Collection
Rating: 4.81

4.8 Rating 683 Reviews

95 %

of reviewers recommend The Game Collection

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4.8

Based on 683 reviews

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The Game Collection 5 star review on 26th February 2025

Anonymous

The Game Collection 5 star review on 8th February 2025

Sean From The Rhondda

The Game Collection 5 star review on 5th February 2025

Reece Barnes

The Game Collection 1 star review on 26th January 2025

Milne

The Game Collection 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

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“Ordered £900 worth of product. Their Courier DPD lost it, waited for the investigation which was supposed to be 3 days. After 3 days it dragged on. Now 1.5 weeks later I have no product, missed using the cards for mulitple events, my refund was denied until the investigation is completed, which is in breach of Section 29 of the Consumer Rights Act 2015. Didn't offer me any alternatives or to hold inventory to refulfil my order in the case of confirmation of loss. Terrible!”

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Posted 4 weeks ago

“They are not shipping my Hobbit Scene boxes, which were due for release on 25 August but have been delayed because this specific retailer received its allocation late. I am now moving house, and they have given me no ability whatsoever to change the delivery location. What makes this particularly frustrating is that I have subsequently discovered that The Game Collection appears to resell items that are listed as “sold out” through its eBay outlet, and has also listed products at higher prices on its website after release. Please see The Game Collection Outlet eBay account for evidence. I have also experienced something similar with a previous order, where I missed a shipment of a Hobbit gift bundle, which they could not reship due to “system restrictions and increased cost" despite myself offering to pay for another shipment and taking the risk of the product getting damaged . I subsequently saw the same product being offered at a higher price on their website. Given that experience, I am now seriously concerned that I will miss the next shipment of these products and that stock will subsequently be made available elsewhere at an increased price. From a customer's perspective, this looks very much like scalper behaviour. It is frankly absurd that I cannot offer to pay a fee to have a delivery redirected or rescheduled, particularly when competitors are willing to offer this flexibility without being asked. A customer who is moving house and has already been affected by a substantial delay should not be left with absolutely no options simply because your system lacks the functionality to accommodate a perfectly reasonable request. Repeatedly telling me that this is a “system restriction” does not make it a reasonable customer service policy. It simply means you have chosen to build a system that prioritises its own limitations over the needs of the people paying you. The fact that nobody appears willing to take ownership of this situation is precisely what makes it so frustrating. I ordered these products in good faith based on the information available at the time, and I have been given very little reason to feel that my custom is valued. EDIT: To clarify, the release date changed after I had already paid. The store receiving its allocation late may explain the delay, but it does not change the fact that my order is now late. I also had no realistic opportunity to cancel and reorder elsewhere, as the product is completely sold out here and any remaining stock on the market is being sold at a markup. So, before anyone suggests “just cancel it and buy it somewhere else”: no, that is not a helpful solution. I placed the order in good faith, the retailer has delayed fulfilment, and I should not be expected to cancel an existing order and potentially pay substantially more because their system cannot accommodate a change of delivery address. Suffice to say, I will not be using The Game Collection again. This was a fairly substantial order, which makes the quality of customer service throughout this situation all the more disappointing. The customer is apparently always the one expected to absorb the consequences.”

Helpful Report

Posted 1 month ago

“I Ordered 2 games listed as in stock. Order was confirmed and I waited 2 days with no updates. Then the order was suddenly cancelled with no explanation at all, despite the item still being shown as available on the website. A full refund was issued, but that does not excuse wasting the customer’s time and providing zero communication. Very poor stock management and disappointing customer service. I will not be ordering again.”

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Posted 8 months ago

“Great price. A nice surprise that this was the day 1 version of the game with some bonus stuff. Thanks.”

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Posted 1 year ago

“delivered earlier than expected.Superb.”

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Posted 1 year ago

“A very good price for a very good controller”

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Posted 1 year ago

“Placed order and received in two days. Brilliant. Always packed well. No problems at all.”

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Posted 1 year ago

“Only buy new games from TGC best prices, next day free delivery, and great reward points system, on two most recent orders got £10 back in reward points to spend on the next game.”

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Posted 1 year ago

“Bought many games from The Game Collection, they have a large number of games for Switch, some of them are the cheapest price, plus you get loyalty points. Games are sent quickly, well packaged, I've never had an issue so far. Highly recommended”

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Posted 1 year ago

“Ordered ps5 controller one day and received it within 24 hours in perfect condition. Highly impressed with the service, many thanks.”

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Posted 1 year ago

“Easy to order, kept informed when dispatched, arrived on time.”

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Posted 1 year ago

“The game arrived on the release day. Well packaged. Earned points from my order to take money off my next order!”

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Posted 1 year ago

“Fast delivery, and item as described.”

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Posted 1 year ago

“This is the second time I’ve ordered a game and had it delivered to the wrong address. I reached out to support immediately, but the response was slow and unhelpful. By the time the issue was finally addressed, the game I originally ordered had gone out of print — which was incredibly frustrating and disappointing. What makes it worse is that this isn’t a one-off situation. It’s a repeated problem, and it feels like there’s little accountability or urgency when mistakes happen. I expect better service and more efficient problem resolution, especially when dealing with limited or time-sensitive items. As customers, we shouldn’t be caught in the middle of disputes between sellers and couriers, especially when other companies are able to resolve such issues within 24 hours. Situations like this should be addressed immediately, with any disputes handled between the seller and courier—not at the customer’s expense. While it’s true that refunds are available, I feel The Game Collection is missing the point. We purchase Nintendo Switch games because we want those specific titles. Once they go out of print, they become nearly impossible to find—unless you’re willing to pay hundreds of pounds on eBay. A refund doesn’t help when the product is no longer accessible at a reasonable price. I requested my account be deleted because I found The Game Collection unhelpful, despite the polite tone of their responses. Their actions didn’t match their words. In summary, The Game Collection is a fine place to shop—until something goes wrong. When it does, you’re left waiting weeks for a resolution, only to end up with a refund and the frustration of having to track down a now-scarce game at a much higher price due to limited availability.”

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Posted 1 year ago

“Quick delivery and excellent price. Plus they sent 2 copies when I only ordered and paid for one! Thanks!”

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Posted 1 year ago

“Easy to access fast delivery and bonus points are great.”

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Posted 1 year ago

“Brilliant service, excellent price and very fast shipping. One of the best sites for gaming. 👏👏”

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Posted 1 year ago

“My order came on release day and I got £10 bonus points also the company replied to some questions I had promptly. Highly recommend.”

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Posted 1 year ago

“Always great from the game collection, fast delivery and great prices”

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Posted 1 year ago

“Very happy with the purchase”

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Posted 1 year ago

The Game Collection is rated 4.8 based on 683 reviews