The Game Collection Reviews

Name: The Game Collection
Rating: 4.83

4.8 Rating 677 Reviews

95 %

of reviewers recommend The Game Collection

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Metrics

4.8

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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The Game Collection 5 star review on 26th February 2025

Anonymous

The Game Collection 5 star review on 8th February 2025

Sean From The Rhondda

The Game Collection 5 star review on 5th February 2025

Reece Barnes

The Game Collection 1 star review on 26th January 2025

Milne

The Game Collection 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order and received in two days. Brilliant. Always packed well. No problems at all.”

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Posted 4 days ago

“Only buy new games from TGC best prices, next day free delivery, and great reward points system, on two most recent orders got £10 back in reward points to spend on the next game.”

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Posted 5 days ago

“Bought many games from The Game Collection, they have a large number of games for Switch, some of them are the cheapest price, plus you get loyalty points. Games are sent quickly, well packaged, I've never had an issue so far. Highly recommended”

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Posted 6 days ago

“Ordered ps5 controller one day and received it within 24 hours in perfect condition. Highly impressed with the service, many thanks.”

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Posted 6 days ago

“Easy to order, kept informed when dispatched, arrived on time.”

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Posted 1 week ago

“The game arrived on the release day. Well packaged. Earned points from my order to take money off my next order!”

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Posted 1 week ago

“Fast delivery, and item as described.”

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Posted 1 week ago

“This is the second time I’ve ordered a game and had it delivered to the wrong address. I reached out to support immediately, but the response was slow and unhelpful. By the time the issue was finally addressed, the game I originally ordered had gone out of print — which was incredibly frustrating and disappointing. What makes it worse is that this isn’t a one-off situation. It’s a repeated problem, and it feels like there’s little accountability or urgency when mistakes happen. I expect better service and more efficient problem resolution, especially when dealing with limited or time-sensitive items. As customers, we shouldn’t be caught in the middle of disputes between sellers and couriers, especially when other companies are able to resolve such issues within 24 hours. Situations like this should be addressed immediately, with any disputes handled between the seller and courier—not at the customer’s expense. While it’s true that refunds are available, I feel The Game Collection is missing the point. We purchase Nintendo Switch games because we want those specific titles. Once they go out of print, they become nearly impossible to find—unless you’re willing to pay hundreds of pounds on eBay. A refund doesn’t help when the product is no longer accessible at a reasonable price. I requested my account be deleted because I found The Game Collection unhelpful, despite the polite tone of their responses. Their actions didn’t match their words. In summary, The Game Collection is a fine place to shop—until something goes wrong. When it does, you’re left waiting weeks for a resolution, only to end up with a refund and the frustration of having to track down a now-scarce game at a much higher price due to limited availability.”

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Posted 3 weeks ago

“Quick delivery and excellent price. Plus they sent 2 copies when I only ordered and paid for one! Thanks!”

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Posted 3 weeks ago

“Easy to access fast delivery and bonus points are great.”

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Posted 3 weeks ago

“Brilliant service, excellent price and very fast shipping. One of the best sites for gaming. 👏👏”

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Posted 3 weeks ago

“My order came on release day and I got £10 bonus points also the company replied to some questions I had promptly. Highly recommend.”

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Posted 1 month ago

“Always great from the game collection, fast delivery and great prices”

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Posted 1 month ago

“Very happy with the purchase”

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Posted 1 month ago

“The Game Collection are without a doubt the number one video games retailer in the UK. They have the best prices, they always deliver on time and have the best promotions.”

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Posted 1 month ago

“Excellent service, many thanks. Super quick delivery. We were concerned we wouldn't get it in time, but it turned up 3 days early!!! Now that's a quick service! Well done.”

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Posted 1 month ago

“Extremely happy with my purchase, order arrived on release day and at a very fair price, will happily purchase from them again in the future, highly recommended.”

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Posted 1 month ago

“Very happy with my purchase of Gotham Knights collectors edition on Xbox series X. The game was well packed, delivered quickly and at a great price too. Thanks.”

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Posted 1 month ago

“Ordered with the free standard delivery and the game came the next day, couldn’t ask for anymore than that. Plus they were the only place that stocked it.”

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Posted 1 month ago

“The Game Collection are awesome! Will order my MTG and Pokemon through them again in the future!”

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Posted 1 month ago

The Game Collection is rated 4.8 based on 677 reviews