The Game Collection Reviews

Name: The Game Collection
Rating: 4.81

4.8 Rating 683 Reviews

95 %

of reviewers recommend The Game Collection

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4.8

Based on 683 reviews

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The Game Collection 5 star review on 26th February 2025

Anonymous

The Game Collection 5 star review on 8th February 2025

Sean From The Rhondda

The Game Collection 5 star review on 5th February 2025

Reece Barnes

The Game Collection 1 star review on 26th January 2025

Milne

The Game Collection 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered £900 worth of product. Their Courier DPD lost it, waited for the investigation which was supposed to be 3 days. After 3 days it dragged on. Now 1.5 weeks later I have no product, missed using the cards for mulitple events, my refund was denied until the investigation is completed, which is in breach of Section 29 of the Consumer Rights Act 2015. Didn't offer me any alternatives or to hold inventory to refulfil my order in the case of confirmation of loss. Terrible!”

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Posted 4 weeks ago

“They are not shipping my Hobbit Scene boxes, which were due for release on 25 August but have been delayed because this specific retailer received its allocation late. I am now moving house, and they have given me no ability whatsoever to change the delivery location. What makes this particularly frustrating is that I have subsequently discovered that The Game Collection appears to resell items that are listed as “sold out” through its eBay outlet, and has also listed products at higher prices on its website after release. Please see The Game Collection Outlet eBay account for evidence. I have also experienced something similar with a previous order, where I missed a shipment of a Hobbit gift bundle, which they could not reship due to “system restrictions and increased cost" despite myself offering to pay for another shipment and taking the risk of the product getting damaged . I subsequently saw the same product being offered at a higher price on their website. Given that experience, I am now seriously concerned that I will miss the next shipment of these products and that stock will subsequently be made available elsewhere at an increased price. From a customer's perspective, this looks very much like scalper behaviour. It is frankly absurd that I cannot offer to pay a fee to have a delivery redirected or rescheduled, particularly when competitors are willing to offer this flexibility without being asked. A customer who is moving house and has already been affected by a substantial delay should not be left with absolutely no options simply because your system lacks the functionality to accommodate a perfectly reasonable request. Repeatedly telling me that this is a “system restriction” does not make it a reasonable customer service policy. It simply means you have chosen to build a system that prioritises its own limitations over the needs of the people paying you. The fact that nobody appears willing to take ownership of this situation is precisely what makes it so frustrating. I ordered these products in good faith based on the information available at the time, and I have been given very little reason to feel that my custom is valued. EDIT: To clarify, the release date changed after I had already paid. The store receiving its allocation late may explain the delay, but it does not change the fact that my order is now late. I also had no realistic opportunity to cancel and reorder elsewhere, as the product is completely sold out here and any remaining stock on the market is being sold at a markup. So, before anyone suggests “just cancel it and buy it somewhere else”: no, that is not a helpful solution. I placed the order in good faith, the retailer has delayed fulfilment, and I should not be expected to cancel an existing order and potentially pay substantially more because their system cannot accommodate a change of delivery address. Suffice to say, I will not be using The Game Collection again. This was a fairly substantial order, which makes the quality of customer service throughout this situation all the more disappointing. The customer is apparently always the one expected to absorb the consequences.”

Helpful Report

Posted 1 month ago

“I Ordered 2 games listed as in stock. Order was confirmed and I waited 2 days with no updates. Then the order was suddenly cancelled with no explanation at all, despite the item still being shown as available on the website. A full refund was issued, but that does not excuse wasting the customer’s time and providing zero communication. Very poor stock management and disappointing customer service. I will not be ordering again.”

Helpful Report

Posted 8 months ago

“This is the second time I’ve ordered a game and had it delivered to the wrong address. I reached out to support immediately, but the response was slow and unhelpful. By the time the issue was finally addressed, the game I originally ordered had gone out of print — which was incredibly frustrating and disappointing. What makes it worse is that this isn’t a one-off situation. It’s a repeated problem, and it feels like there’s little accountability or urgency when mistakes happen. I expect better service and more efficient problem resolution, especially when dealing with limited or time-sensitive items. As customers, we shouldn’t be caught in the middle of disputes between sellers and couriers, especially when other companies are able to resolve such issues within 24 hours. Situations like this should be addressed immediately, with any disputes handled between the seller and courier—not at the customer’s expense. While it’s true that refunds are available, I feel The Game Collection is missing the point. We purchase Nintendo Switch games because we want those specific titles. Once they go out of print, they become nearly impossible to find—unless you’re willing to pay hundreds of pounds on eBay. A refund doesn’t help when the product is no longer accessible at a reasonable price. I requested my account be deleted because I found The Game Collection unhelpful, despite the polite tone of their responses. Their actions didn’t match their words. In summary, The Game Collection is a fine place to shop—until something goes wrong. When it does, you’re left waiting weeks for a resolution, only to end up with a refund and the frustration of having to track down a now-scarce game at a much higher price due to limited availability.”

Helpful Report

Posted 1 year ago

“I placed an order last month for a Tarkir Collector Boaster Box scheduled to launch tomorrow. Payment was taken at the time of ordering, and today—just one day before the launch—the order was cancelled due to lack of stock. This kind of last-minute cancellation, after holding my prepayment for several weeks, is unacceptable and reflects poorly on the company’s reliability and professionalism. There was no proactive communication or effort to manage expectations earlier in the process. I’ve raised a formal complaint and would caution others to be mindful of potential issues when ordering from them.”

Helpful Report

Posted 1 year ago

“Never received item. Contacted customer service who refused to give me a refund since the courier had claimed delivery. Image from courier was inconclusive in terms of delivery evidence since parcel was not in an open doorway or being handed to a resident. The colour of the door where parcel was delivered did not match my door colour. I provided evidence to game collection and still refused to refund me.”

Helpful Report

Posted 1 year ago

“Poor communication and took 2 weeks to get my items to me. They took 5 days to look in their warehouse and realise they didn't have the item, and had to order it in for themselves to ship it. Great waste of time overall.”

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Posted 1 year ago

“The controller arrived in a damaged condition. I contacted customer service, providing video evidence of the damage, but unfortunately, a return was denied. The supporting video is attached.”

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Posted 1 year ago

“Haven’t got my controller yet so not sure why you’re asking me to review it. Because I can’t”

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Posted 1 year ago

“Not great still haven't received my controller yet?”

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Posted 1 year ago

“The controller wasn’t delivered”

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Posted 1 year ago

“Ordered the night before and it arrived next day brand new division 2 fully wrapped would definitely use again”

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Posted 1 year ago

“Never received my game, ordered it 3 weeks ago. A week after shipping notification; i enquired about it and was told it had been delivered. Went to the post office who told me they delivered it to the address given. Whic was a different number on my road. Checked that address who claimed they didn't receive it (I can't prove otherwise) Customer Service then said it wasn't their responsibility and closed my case. No credit, replacement or anything.”

Helpful Report

Posted 1 year ago

“Disgusting company practices. After buying hundreds of pounds worth of games from them over a period of 2 months, I was promised reward points. I was sent an email to remind me to cash out the rewards before expiry. When I tried, they said I was a trader because I purchased more than one copy of the same game and cancelled my points. I explained that I purchased extra copies as gifts (taking advantage of deals at the time) and that if I was a trader I would be regularly buying from them, but I do not. No reply. Just ignored. Nice Job!”

Helpful Report

Posted 3 years ago

“I paid for an item that I never received! I ordered a game and waited for delivery. 10 days later I contacted The Game Collection to let them know that I haven't received the game. I got a response from Rebecca who told me that the game had been delivered but the tracking showed that it had been delivered to the wrong address. It showed that it had been delivered to a completely different street. She told me that it was my responsibility to contact Royal Mail and go to the street and knock on doors to see if I could find the game. She has offered no replacement or refund and simply says that she can ask Royal Mail to investigate. This is completely unacceptable as the contract of sale was with The Game Collection, their choice of courier is not my responsibility. They can see that I haven't received the item but they refuse to refund or replace it. I have never experienced such poor customer service. I am disgusted and would never purchase from The Game Collection again.”

Helpful Report

Posted 4 years ago

“Terrible company that can't get a pre order out even 4 days after release.”

Helpful Report

Posted 4 years ago

“Wouldnt even give them a star orderd psn for my son and still havnt recived it 4 days latet emailed them.and they havnt even got back to me wouldnt recomend them to anyone”

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Posted 4 years ago

“Refused a refund after a far too lengthy so-called investigation.”

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Posted 4 years ago

“I bought my sons the Nintendo Switch Need for Speed Hot Pursuit game for Christmas 2020, but it has now stopped working 22.02.2021. I Have contacted Nintendo, You The Game Collection & EA. Nintendo & EA have stated that The Game Collection are liable for an exchange, repair or refund And under the Consumer Right Act 2015 it states we are entitled to an exchange, repair or refund. The Game Collection Have said it is not their problem. We would recommend people not to purchase anything from The Games Collection. We will never use this online store again.”

Helpful Report

Posted 5 years ago

“Price was steep, but expected. However, 3 of every 5 cards had significant typos or spelling errors. Definitely not an officially-sanctioned game. Disappointed.”

Helpful Report

Posted 5 years ago

The Game Collection is rated 4.8 based on 683 reviews