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The Gift and Gadget Store Reviews

4.6 Rating 3,238 Reviews

91 %

of reviewers recommend The Gift and Gadget Store

Company Reviews

Product Reviews

4.6

Based on 3,238 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01273 254070

Email:

reviews@thegiftandgiftstore.com

Location:

Unit 1 Brookside Avenue
Rustington
BN16 3LF

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The Gift and Gadget Store 5 star review on 26th April 2022

Joanna Mystkowska

The Gift and Gadget Store 5 star review on 18th March 2022

Joanna Mystkowska

The Gift and Gadget Store 5 star review on 1st March 2022

The Gift and Gadget Store 5 star review on 1st March 2022

The Gift and Gadget Store 5 star review on 10th December 2021

The Gift and Gadget Store 5 star review on 14th November 2021

The Gift and Gadget Store 5 star review on 14th November 2021

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item on 29 November and requested details of carrier and likely delivery date. Reponse said its on its way but no other details. Chased again asking for delivery details but no response. Tried tracking using Royal Mail tracker which advised that they were waiting for item from supplier, tried a number of times over the course of week but still no change to status. Used G&G's tracker but details not found. On 9th December advisrd by RM that item was at Gatwick and would be processed. I can only assume that it as come from overseas which hadn't been mentioned before. Very disappointed with service particulary the lack of response to my requests.”

Posted 1 year ago

“Gyro purchased faulty. Present for my grandson. His father, my son, pursuing this. Hopefully now exchanged”

Posted 1 year ago

I am very sorry you received a faulty item. Unfortunately we have now sold out of stock of this item. You were refunded in full as soon as we were made aware of the issue. I am very sorry for any inconvenience caused.

Posted 1 year ago

“The item arrived with the hour hand and thermometer hand loose and floppy. I was crestfallen. This had been a replacement of an identical clock/thermometer bought at Heligan many years ago and loved. The item NEARLY went into the bin, but my partner wanted to repair it. This he managed to do and it is now working.”

Posted 2 years ago

I am very sorry to hear that you received a faulty item. We advise that you contact us as we would have been happy to send a free replacement. I am very sorry for the inconvenience caused.

Posted 2 years ago

“Ok for a few days and everyone's played everyone and it gets a bit boring.”

Posted 2 years ago

I am sorry to hear that you are unhappy with your game. Due to the popularity of this game we have now sold out of stock.

Posted 2 years ago

“I’m sorry I ordered for 6ft 7inc padded pool for my grandchildren and 10ft one was sent to me. I was not happy at all because the kids are very young for that .So next time you should be careful”

Posted 2 years ago

I am very sorry you received the wrong item. I have sent you a Freepost return label should you wish to return the product for the correct sized pool. I am very sorry for any inconvenience this may have caused.

Posted 2 years ago

“Item missing from my parcel, I have contacted Gift and Gadget but no response…”

Posted 2 years ago

I am very sorry your order arrived with a missing item. Unfortunately when you contacted us to say an item was missing we had by then sold out of stock of the item. Please check your junk/spam folders as we did reply to your message to inform you of this. We also refunded you for the missing item. Once again I am sincerely sorry for any inconvenience caused and I hope you can forgive us on this occasion. Kind regards from the gift and gadget store.

Posted 2 years ago

“Very disappointed as paid for next day delivery and item took 10 days to arrive Tried telephoning you but was asked to email which I did but never got a reply. Item finally arrived and was what I wanted but your Service is rubbish and why did you still charge me for next day delivery? I would not use Gift and Gadget again.”

Posted 2 years ago

I am very sorry for the delay with your order reaching you. Unfortunately we do have to rely on 3rd parties to deliver our orders and I apologise for your order being late. I have refunded you in full for the shipping costs paid. I am also sorry that we did not receive your email. I am unable to find any message in our system from you. I would also like to thank you for taking the time to leave this feedback in order to raise the issue with us. I hope you are enjoying the product and again I am sorry for the delay and for any inconveniece caused to you. Kind regards the gift and gadget store

Posted 2 years ago

“I still would like the item please so can you please send me out a replacement order. Thank you. I am very sorry you have not received your order. Regrettably the tracking of your order has still not updated which would indicate the order has been lost in transit. Please could you let me know if you would like me to send you a replacement order or if you would prefer a full refund? I am very sorry for any inconvenience caused and look forward to hearing from you. Best regards Diane the gift and gadget store Still waiting for my delivery - despite saying it's been out for delivery for the last 3 days”

Posted 2 years ago

I am very sorry you have not received your order. Regrettably the tracking of your order has still not updated which would indicate the order has been lost in transit. Please could you let me know if you would like me to send you a replacement order or if you would prefer a full refund? I am very sorry for any inconvenience caused and look forward to hearing from you. Best regards Diane the gift and gadget store

Posted 2 years ago

“Items not received, no response from Customer Services.”

Posted 2 years ago

I am sorry for the delay with your order reaching you. Unfortunately the original shipping address given did not have a house name or number on it and this is why the order was returned to us. Please check your junk/spam folders as our customer service department did reply to your messages and the order was resent to the new address given. I see from the tracking the order has now been delivered. I again apologise for the delay and for any inconvenience caused. Kind regards the gift and gadget store

Posted 2 years ago

“Ordered 2 prefilled Christmas stockings for my kids, paid extra to get it delivered 1st class. Over a week later, they finally arrive. Emailed the company and still no reply.”

Posted 2 years ago

I am very sorry for the delay with your order reaching you. I also am very sorry we did not receive your message. I have refunded you in full for the shipping cost paid due to the delay with your order reaching you. I do hope you were happy with the stockings and once again I apologise for any inconvenience caused. Kind regards the gift and gadget store

Posted 2 years ago

“Can’t rate the products but have been waiting over 11 days for order. Still not arrived. Christmas presents ordered and it’s not looking like I will get them before Christmas….”

Posted 2 years ago

“Delivery was quick. Well packaged. Sadly one of the items was broken, I did submit an email query but heard nothing, until receiving this email for a review.”

Posted 2 years ago

Firstly I am very sorry you received a damaged item. Regrettably I am unable to find any email from you. Thank you for leaving this feedback so that we can put this right. I have refunded you for the damaged item and I am very sorry for any inconvenience caused to you. Kind regards the gift and gadget store

Posted 2 years ago

“I haven't received my order so I'm not happy”

Posted 2 years ago

I am very sorry you did not receive your order. As per our previous message to you I am also sorry I am unable to send you a replacement order on this occasion as we have now sold out of stock of this product. Thank you for accepting the full refund. Once again I offer my sincere apologies that you did not receive your order on this occasion. Kind regards Diane the gift and gadget store

Posted 2 years ago

“It was supposed to be a walking kitten but it did not walk. It just wobbled on the same spot. The kitten was attractive. You will need a very small Philips screwdriver to open the battery case.”

Posted 2 years ago

Dear Stanley Thank you for leaving this review. We do sell hundreds of this product and I am sorry to hear that you received a faulty item on this occasion. Please check your email as our customer service team have emailed you in order to put this right for you. I am sorry for any inconvenience caused. Kind regards from the gift and gadget store.

Posted 2 years ago

“one of the items i ordered did not work, so i need to return it”

Posted 3 years ago

Dear Trica Thank you for your feedback and we are very sorry you have received a faulty item. Our customer services department has sent you an email in order to put this right. We advise any customer to contact our customer services department directly at the following email address if you are in any way unhappy with your shopping experience: info@thegiftandgadgetstore.com We are very sorry for any inconvenience caused and look forward to your reply so that we can resolve this issue. Kind regards from the team here at the gift and gadget store.

Posted 3 years ago

“Order took ages to arrive.”

Posted 3 years ago

Dear Demetria Thank you for taking the time to leave us a review. I am very sorry to hear about the delay in your order arriving with you. Please reply to the email our customer services team have sent you in order for us to make up for the issue with your order. I am very sorry for any inconvenience caused to you. Kind regards Diane The gift and gadget store.

Posted 3 years ago

“The package was damaged which damaged the wrapping paper that I paid extra for emailed twice with no reply”

Posted 3 years ago

Dear Anthony Thank you for taking the time to leave this feedback. Firstly I am sorry that your order arrived damaged. I am also sorry that you did not receive a reply from us. I have checked our emails and sadly could not find any from you. I have refunded you for the gift wrap charge and hope this did not spoil the gift. I have also passed your picture onto our packaging team so this does not happen again. Kind regards Diane The gift and gadget store.

Posted 3 years ago

“Bought as a gift for Christmas and the box came very damaged. Packaging didn’t protect the boxed item at all.”

Posted 3 years ago

I am sorry your order arrived with slight box damage. I see that we did send you a Freepost return form to return the item for exchange. I also see you accepted a partial refund rather than returning the goods to us. I am again sorry for any inconvenience caused. Kind regards the gift and gadget store.

Posted 3 years ago

“I ordered a skateboard, advertised with purple wheels. When it arrived, it had pink wheels! Although thegiftandgadgetstore offered free returns for this error, it turns out the skateboard is too big for the returns process so had all the faff of trying to contact someone to find out how to return it free of charge. I now have to try to repackage it for returns ensuring it doesnt get damaged enroute! Despite asking a few times, i havent been given an answer whether a replacement is going to be sent causing some stress.”

Posted 3 years ago

“I have three small boys and I am getting really fed up with toys. I searched and searched for a good quality transporter and was willing to pay a bit more for quality. This wasn't extortionate but not cheap either. It has a nice, solid die cast cab but then the most flimsy, complicated plastic mechanism for the trailer which hardly works and was very quickly broken. Why is quality so poor? Would it really be prohibitively expensive to make it all from metal, have simple mechanisms that would last years? Or are the manufacturers just hoping people will buy new ones when they break and create landfill? Not a criticism of Gift and Gadget but a real bug bear on toys generally.”

Posted 3 years ago

Dear David Thank you for taking the time to review this product. I am sorry you are unhappy with the quality of the goods and I will pass your comments onto our suppliers. I am sorry to hear that the item broke and would ask that you send some pictures of the damaged item to our customer service department so that this issue may be resolved. I am sorry for any inconvenience caused. Kind regards Diane The gift and gadget store.

Posted 3 years ago

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The Gift and Gadget Store is rated 4.6 based on 3,238 reviews