The Gift and Gadget Store Reviews

Name: The Gift and Gadget Store
Address: Unit 1 Brookside Avenue, Rustington
Rating: 4.63

4.6 Rating 3,238 Reviews

91 %

of reviewers recommend The Gift and Gadget Store

4.6

Based on 3,238 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01273 254070

Email:

reviews@thegiftandgiftstore.com

Location:

Unit 1 Brookside Avenue
Rustington
BN16 3LF

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The Gift and Gadget Store 5 star review on 26th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this pillow however within 2 days of arriving it the stitching at the seam has started to come away .. I can only hope this was a one off. And if I was to order again it would be fine.”

Helpful Report

Posted 2 years ago

Dear Rachel Thank you for making us aware of this issue. I am very sorry you received a faulty item. Unfortunately we have now sold out of stock of this item therefore I am unable to offer you a replacement. I have however refunded you in full for your order. I apaolgise for any inconvenience this may have caused. Kind regards Diane the gift and gadget store

Posted 2 years ago

“I didn't receive my order by they were quick to refund me when I contacted them.”

Helpful Report

Posted 2 years ago

I am very sorry you did not receive your order. Unfortunately the tracking of your order did not update which would indicate the order was lost in transit. I am sorry we were unable to send you a replacement and thank you for accepting the full refund. I apologise for any inconvenience caused to you. Kind regards the gift and gadget store

Posted 2 years ago

“Gift was great when it arrived. Took almost 2 weeks though, which was a real shame.”

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Posted 2 years ago

We are very pleased to hear you are happy with your order. Please accept our sincere apologises for the delay with your order reaching you and we are sorry for any inconveniece this may have caused. Kind regards from the team here at the gift and gadget store.

Posted 2 years ago

“They have some obscure items”

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Posted 2 years ago

“Not received my order yet !”

Helpful Report

Posted 2 years ago

“Delivery wasn’t that quick and quality of product was poor”

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Posted 2 years ago

“I am disspointed. I wanted an aeropress, which is what I got, however, the picture showed a brown and gold aeropress and I have received the black and red, which is not what I wanted at all.”

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Posted 2 years ago

Dear Raluca I am very sorry to hear that you are unhappy with your order. Please could you send me a picture of what you received so that I can look into this matter further for you? I am sorry for any disappointment caused and look forward to hearing from you in order to resolve this issue. Kind regards Diane The gift and gadget store.

Posted 2 years ago

“Allowed me to order and pay for item then roughly a week later emailed me saying its out of stock, should get more in soon, came later than should have but luckily still in time for the occasion it was purchased for. Seems good quality not opened yet as its a gift”

Helpful Report

Posted 3 years ago

Dear Laura Thank you for your feedback. I am very sorry for the delay with your order and for any inconvenience caused to you. Kind regards from the gift and gadget store

Posted 3 years ago

“Took a little while to arrive.”

Helpful Report

Posted 3 years ago

Dear Lisa Thank you for your review. I am sorry to hear that your order was slow to reach you. We do have to rely on third parties to deliver our orders and again I am sorry your order was delayed. I hope this did not cause any inconvenience to you. Kind regards Diane The gift and gadget store

Posted 3 years ago

“Ordered a children rug it’s lovely but can’t with a brown stain on Emailed them they finally got back to me to ask for a picture which I sent and heard nothing for weeks. Very poor customer service”

Helpful Report

Posted 3 years ago

Dear Lauren Thank you for taking the time to leave this feedback. I am very sorry we do not appear to have received your reply to our email sent on 01/03/21. Please could you resend the pictures in order for me to resolve this for you. I am sorry for any inconvenience caused. Kind regards Diane The gift and gadget store.

Posted 3 years ago

“Longer delivery than expected”

Helpful Report

Posted 3 years ago

Dear Sharon Thank you for your feedback. The standard delivery selected on your order was 3-5 working days. I see from the tracking your order was delivered within this time. We would advise that you would need to upgrade the shipping when you get to the checkout if you require a faster delivery. Kind regards The gift and gadget store team

Posted 3 years ago

“Never received items but got a full refund”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave this feedback. I am sorry that you did not receive your order. Unfortunately we do have to rely on 3rd parties to deliver our orders and occasionally an item may get lost in transit. Thank you for accepting the full refund and your kind understanding with this matter. Kind regards from the gift and gadget store team.

Posted 3 years ago

“The product came as described however it did not last very long time.”

Helpful Report

Posted 3 years ago

I am sorry to hear that your product did not last very long. Please could you send us some pictures of the product showing what the issue is with the product? I am sorry for any inconvenience caused and I look forward to hearing from you. Kind regards The gift and gadget store.

Posted 3 years ago

“Rug looks lovely and was a great price however it constantly moves and is being tripped up a lot.”

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Posted 3 years ago

“The gift was absolutely fine and was delivered safely. Unfortunately the warehouse had said they were out of stock so we ordered elsewhere. We then got a note to say it had been despatched - this was annoying and when we called they said it was too late and although the customer services person apologised it was too late. It was not clear how to send it back so we ended up with two toys and donated one to Charity.”

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Posted 3 years ago

“My grandson will be opening his present on Christmas day, so unable to give feedback. On the plus side the item was a good price compared to other companies selling the same product and delivery was prompt. If I require any similar items you will be the first point of call.”

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Posted 3 years ago

“I did cancell my order but it turned up I will keep this here for when my gran daughter”

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Posted 3 years ago

“Easy to order, I noticed after the order had been put through the wrong address had been put on , I have emailed seller 3 times no response.”

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Posted 3 years ago

“Sorry for the rate I gave but you sent the wrong item it was a drone not ufo I have now purchased ufo from me kind now I cannot return drone back to you because it as gon on someone’s roof due to remote”

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Posted 3 years ago

“The item is just what I wanted. I wish it had been parcelled in a cardboard box or cardboard packaging, instead of just a packing bag, as the item’s box has been damaged in transit.”

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Posted 3 years ago

The Gift and Gadget Store is rated 4.6 based on 3,238 reviews