The Gift and Gadget Store Reviews

Name: The Gift and Gadget Store
Address: Unit 1 Brookside Avenue, Rustington
Rating: 4.63

4.6 Rating 3,238 Reviews

91 %

of reviewers recommend The Gift and Gadget Store

4.6

Based on 3,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01273 254070

Email:

reviews@thegiftandgiftstore.com

Location:

Unit 1 Brookside Avenue
Rustington
BN16 3LF

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The Gift and Gadget Store 5 star review on 26th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I requested and paid for the next day courier service the item has still not arrived! I am waiting for a response from the customer service department to find out where it actually is!”

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Posted 2 years ago

“Received a broken keyboard contacted customer support 5 days ago and no response”

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Posted 2 years ago

“NEVER GOT MY ORDER”

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Posted 2 years ago

I am very sorry to hear that you did not receive your order. Royal Mail has confirmed that your order was delivered to your neighbour over 4 months ago. Please check your junk/spam folders as we did send you an email stating where your order is. I am very sorry for any inconvenience caused. The gift and gadget store

Posted 2 years ago

“It arrived broken. I emailed them as re website still awaiting reply. It looked cheap made.”

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Posted 2 years ago

I am very sorry to hear your order arrived damaged. Unfortunately we do have to rely on third parties to deliver our orders and sadly sometimes a package may get damaged. I am also sorry we did not appear to have received your email. I am very sorry for any inconvenience caused.

Posted 2 years ago

“Item arrived in a damaged box, meaning it was acceptable to present as a gift. Still waiting to hear back from customer services having contacted them a few days go.”

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Posted 2 years ago

I am very sorry your order arrived with box damage. Please check your spam/junk folders as our customer service department has replied to your message and is awaiting a reply from you. I am very sorry for any inconvenience caused. Kind regards The gift and gadget store

Posted 2 years ago

“I received an email explaining one of my products was unavailable and was asked to select an alternative which I did but this product never arrived. Delivery 2 weeks later than estimated when placed ny order. Poor service overall”

Helpful Report

Posted 3 years ago

I am very sorry for the problems with your order. I have asked our management team to look into this matter further to find out why there was a delay in dispatching your order. I would like to offer you the following discount code for 10% off should you wish to place another order. xxxxxxxx Once again please accept our sincere apologies and I am very sorry for any inconvenience caused.

Posted 3 years ago

“Awful no communication at all, numerous emails sent to which I had no reply, phone calls messages left again with no reply. Refund claim filed item was sent over 3 weeks late.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave this feedback. I am very sorry for the delay with your order reaching you. Unfortunately due to the festive season and Royal Mail sickness levels during covid there were some delays. I have searched all our messaging systems and I am unable to find any contact from you. However I again apologise that you were unable to contact us. I see that you were refunded in full for the order. Kind regards from the gift and gadget store team

Posted 3 years ago

“Hello.. I ordered 5 rugs you have sent out 2. Where is the rest...!!??”

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Posted 3 years ago

Thank you for your feedback and I am sorry for the problems with your order. Unfortunately due to the size of your order this was sent in 2 consignments. I am very sorry you did not receive 1 of the parcels. We are also grateful to you for letting us know as I see from the tracking of your replacement order this has now been delivered. I would like to offer you the following discount code for 10% of any future order by way of an apology: ******** Once again I sincerely apologise for the delay in receiving your whole order and for any inconvenience this may have caused. Kind regards Diane The gift and gadget store

Posted 3 years ago

“Ordered 21st December and paid for next day delivery, still nothing delivered. Phone number disconnects "due to covid". Got one reply to my emails offering me other items, yet nothing delivered a week later nor any replies to follow on emails. No way to get items or money back, garbage. Will have to speak to the bank about trying to recover the money”

Helpful Report

Posted 3 years ago

I am very sorry you did not receive your order. Unfortunately we do have to rely on 3rd parties to deliver our orders and sadly it would appear that the order was lost in transit on this occasion. We have replied to your messages and you were issued a full refund as requested. Again I apologise for any inconvenience this may have caused. The gift and gadget store

Posted 3 years ago

“Absolutely useless company and would it recommend anyone to ever order anything from here! I shall be posting on all social media platforms about this fraud of a company that have taken my money without giving me my items. Everyone needs to be warned about them and never to order from them. The worst customer service and do not respond to emails in a timely manner and when they do they have not even read what was mentioned and did not answer the questions asked. I have not received my items which they have said they have delivered and this was apparently “lost in the post”. I have sent evidence of what I received from them and yet they are not doing anything about it. I’m still waiting for a refund for not receiving my items and as these were presents for friends and family and not receiving them in time has been disappointing. Diane who I have been trying to resolve the matter with has not even attempted to try rectify the situation and the company not even having a contact number makes it even worse. Their website may show cheap items but please don’t be fooled as you’ll never receive them. They are happy to take your money but no communication regarding orders or delays and impossible to get a hold off. Please be warned to never order from here. I am now in contact with my bank to get my refund back.”

Helpful Report

Posted 3 years ago

I am very sorry for the problems with your order and for any inconvenience caused to you. Unfortunately we do have to rely on 3rd parties to deliver our orders and I am sorry it would appear that the first order was lost in transit during the busy Christmas period. Sadly when we offered to send the order again we had then sold out of stock of some of the items. Our customer service department is open Monday to Friday 8.30 am to 5 pm therefore we are unable to respond to emails outside of this time. On this occasion as a goodwill gesture you have been refunded in full for the order and please keep the items. Once again I apologise for the delay with your order reaching you and for any inconvenience caused.

Posted 3 years ago

“Cannot get my order right and reply to emails but don't read them properly.”

Helpful Report

Posted 3 years ago

I am very sorry you did not receive all the items on your order. Unfortunately due to the popularity of our sale we did have an oversell on some lines. You were refunded for the rug we were unable to send. We did also send you a discount code by way of an apology for the oversale. Thank you for your feedback and I am again very sorry for any inconvenience caused to you.

Posted 3 years ago

“Still missing parts of my order”

Helpful Report

Posted 3 years ago

Dear Stephen I am very sorry to hear that you are missing items from your order. Please could you confirm what is missing from the order so that I can look into this further for you? I am very sorry for any inconvenience caused and look forward to hearing from you in order to put this right. Kind regards Diane the gift and gadget store

Posted 3 years ago

“Very disappointed with the service from The Gift and Gadget Store. Placed an order (SO1622032) To buy an Aeropress coffee set of items. You would not let me pay by PayPal even though my PayPal is set up and has paid for many other items/presents this Christmas. I had won £25 with PayPal and it was my intention to help pay the order with this cah prize. Instead I had to pay with my debit card. I even messaged you twice and had no repy. Despite being told you would answer by two working days. I also kept getting reminders about placing the order when I already had and bought it. Finally, I tyried to phone you but you were not taking phone calls due to COVID? Soi am disappointed to say the least.”

Helpful Report

Posted 3 years ago

I am very sorry to hear that you had a problem paying via PayPal. You would need to contact PayPal direct to find out why the payment failed. We are receiving many orders where customers have paid via PayPal. Please check your junk/spam folders as our customer service department have replied to your message. I again apologise for any inconvenience caused.

Posted 3 years ago

“I never received my order, was kindly offered a replacement or refund. I replied with request for a replacement, no problem. However I have never received my order still and despite emailing 4 times, have had no replies or correspondence?! ☹”

Helpful Report

Posted 3 years ago

I am sorry you did not receive your order. As the tracking has not been updated I can only assume that this has been lost in transit. I also apologise that we did not receive your reply and were waiting to hear back from you. I have now made you a replacement order and marked this as priority dispatch. Please check your emails as I have also sent you an email offering you a discount code by way of an apology. Thank you for leaving this feedback to give us the opportunity to put this right. Once again I am very sorry for the delay with your order and for any inconvenience caused. Kind regards Diane customer service The gift and gadget store

Posted 3 years ago

“I received a rug that was covered in marks. I contacted the company to get this sent back and another sent out as the rug was supposed to be white! The marks was really noticeable so I couldn’t just make do with it. They offered me 10% of my money back and to keep the rug but can’t really do anything with it so when I told them I wanted to return it and have another sent out I’ve been completely ignored! Will not be ordering from this company again as the products are poor.”

Helpful Report

Posted 3 years ago

Dear Danielle Firstly I am very sorry you received a faulty item. Unfortunately we did not receive your reply so I am again sorry it would appear that we ignored you. I hope this has not caused offence and we shall look into this further. I have refunded you in full for your order. Please do not return the rug to us, please dispose of this as you see fit. I would also like to thank you for raising this matter again with us so that we can put it right for you. Once again I hope you can accept our sincere apologies from the team care at the gift and gadget store.

Posted 3 years ago

“I ordered my purchase over a month ago and I'm still waiting for it. I've asked for a refund but have not received that either.”

Helpful Report

Posted 3 years ago

I am very sorry you did not receive your order. Please check your junk/spam folders to see our reply to you. We were awaiting a reply to our last message sent to you. I have now however refunded you in full for the order. I am very sorry for any inconvenience caused to you. Kind regards Diane the gift and gadget store

Posted 3 years ago

“Avoid. It’s Theft. I wouldn’t even give this 1 star. Ordered a birthday present next day delivery in august. It never came. No answer to any calls or emails. 3 months later I have an email saying the products on the way and refunding the ND delivery. 2 weeks later still now sign of the item, even though I no longer have use for it and several emails asking them to refund me.”

Helpful Report

Posted 3 years ago

Firstly I am very sorry for the problems with your order. Please check your junk/spam folders where you will see that we did reply to your email. As the tracking of your order has still not changed I can only assume the order was lost in transit and I again apologise for this. Thank you for bringing this to our attention and I can confirm that I have refunded you in full. I have also asked our technical department to look into this matter further to avoid this happening in the future. Once again I offer my sincere apologises for the problems with your order. Kindest of regards Diane the gift and gadget store

Posted 3 years ago

“Very poor. I ordered a skateboard in September for a present, was told I would receive it within the week…..still waiting! Have contacted them numerous times, no response. Had an email last week saying being dispatched with Post Office Tracking, nothing arrived. Have cancelled order twice & requested refund, no response. Do Not deal with this company. Wish I’d seen reviews before I ordered”

Helpful Report

Posted 3 years ago

I am sorry you did not receive your order. Unfortunately we do have to reply on 3rd parties to deliver our orders and occasionally an item may get lost. I can confirm you were refunded in full as soon as you contacted us. Please check your junk/spam folders to see that our customer service did respond to you straight away. I am sorry for any inconvenience this may have caused. Kind regards Diane the gift and gadget store

Posted 3 years ago

“Please confirm despatch of order GIFT98051 as not yet received thanks”

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Posted 3 years ago

I am sorry you were unhappy with the delivery of your order. I can confirm the order was refunded in full as the delivery was rejected and returned to us. I am sorry for any inconvenience caused.

Posted 3 years ago

“Arrived damaged and the lights and sounds don’t work, I have emailed several times and after the initial email asking for more information no one has responded and I have chased, which has been over a month.”

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Posted 3 years ago

I am very sorry to hear that your order arrived damaged. Please check your junk/spam folder as we did reply to your message on 13/09/21 and a still awaiting a reply from you. Unfortunately we do need to ask to see evidence of the damage by way of a picture. I am very sorry for any inconvenience caused to you. Please could you reply to us so that I can resolve this for you. Kind regards Diane the gift and gadget store.

Posted 3 years ago

The Gift and Gadget Store is rated 4.6 based on 3,238 reviews