The Gift and Gadget Store Reviews

Name: The Gift and Gadget Store
Address: Unit 1 Brookside Avenue, Rustington
Rating: 4.63

4.6 Rating 3,238 Reviews

91 %

of reviewers recommend The Gift and Gadget Store

4.6

Based on 3,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01273 254070

Email:

reviews@thegiftandgiftstore.com

Location:

Unit 1 Brookside Avenue
Rustington
BN16 3LF

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The Gift and Gadget Store 5 star review on 26th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, Unfortunately the hamster did not work and the piece to hold in the battery was missing. It has been sent back for a replacement, but I have yet to hear anything......”

Helpful Report

Posted 4 years ago

I am very sorry to hear that you received a faulty item. We do sell hundreds of this product and they are generally very well-received. Thank you for accepting the full refund. I am sorry for any inconvenience caused to you.

Posted 4 years ago

“Still haven’t received my order from 1st December. I have rang them 4 times each time they have fobbed me off saying it’s been dispatched. Full of lies and the last woman I spoke to on the phone was very very rude. Spoke over me and had a bad attitude.I have only received one item out of 7!!!!”

Helpful Report

Posted 4 years ago

“Still waiting for my item days after it should have arrived.”

Helpful Report

Posted 4 years ago

Dear Peter The standard shipping selected on your order was 3-5 working days. I see from the tracking that your order was delivered within this time. Kind regards from the team here at the gift and gadget store.

Posted 4 years ago

“I never received the order I ordered I was waiting for over six months. Didn’t even get contacted.”

Helpful Report

Posted 4 years ago

I am sorry to hear you are unhappy with our service. We do have to reply on 3rd parties to deliver our orders and unfortunately on occasion an item may get lost in transit. I see that you were refunded in full 3 weeks after your order was placed. I also see that you were refunded the day that you contacted us and replied to our reply? I am sorry for any inconvenience caused to you.

Posted 4 years ago

“Ordered two of an item and only received one. I’ve raised this to the company twice and still not had the item sent to me. Very disappointed”

Helpful Report

Posted 4 years ago

Dear Ryan I am very sorry for the error with your order. I see that 2 replacement orders were sent to you, from the tracking both replacements were shown as delivered. Following your very kind emails, we believed that at least one of the replacements was received as we did not receive any further messages from you. I am sorry for any inconvenience caused to you.

Posted 4 years ago

“Parcel still not received so not happy”

Helpful Report

Posted 4 years ago

Dear Jenny Thank you for your feedback. The standard delivery selected on your order was 3-5 working days. I have checked the tracking of your order which shows your item was delivered within this time. Kind regards The gift and gadget store

Posted 4 years ago

“Ordered on 21 November but still have not received my purchase it's now 1st of December hope this IS going to arrive before Christmas”

Helpful Report

Posted 4 years ago

“Very confusing website led me into buying the same item twice. When I complained, I received an apology and was told how to return one of the items, but as I would have had to pay postage, I ended up keeping an unwanted item.”

Helpful Report

Posted 4 years ago

“Order 2 x Pogo Sticks, both of which were showing in stock Had not received any update as to the delivery status. Sent them an E mail 7 days after order date to receive a reply which said Oh we should have told you that one of these is no longer in stock!! These were BOTH presents and they subsequently supplied with with one which means that I am now one short. The reason for buying BOTH of them was that no one else had stock! If I had known they only had one I would have made alternative arrangements. Only got an apology , which was of no use after I complained. Would I use them again...............NO NO NO”

Helpful Report

Posted 4 years ago

“Skateboard misdescribed. Had pink wheels instead of purple wheels. Photos still not changed Asked for an exchange but after a week, they sold the other ones to other people instead of reserving one for me. Bad customer service. Be careful on returns. The label provided isnt suitable for large items.”

Helpful Report

Posted 4 years ago

“Items we ordered were fine, reviewed them as requested, didn’t get a 10% voucher or code and company does not respond to emails and all their phone numbers ring out unobtainable. We were going to place further orders but have not done so as we are not sure we can rely on the company.”

Helpful Report

Posted 4 years ago

Dear Andrew I am sorry you are unhappy with our service. I have searched our systems and I am unable to find any emails from your email address? Due to the current Covid restrictions our office staff are working from home and do not have access to company telephone lines. I am unsure as to why you did not receive the discount code but I have asked our technical department to look into this further. I have however refunded you 10% on this order which may take between 3-5 working days to appear back into your account depending on the payment method used. Once again I am sorry for any inconvenience caused. Kind regards Diane

Posted 4 years ago

“I've not had them you took my money and never sent them”

Helpful Report

Posted 4 years ago

Dear Miss Evans I am very sorry you did not receive your order. We do have to reply on 3rd parties to deliver our goods and occasionally an item may get lost. I am pleased to see you accepted a full refund once we were made aware of the problem. I am again sorry for any inconvenience this may have caused. Kind regards Diane

Posted 4 years ago

“I am still waiting on it being delivered so am very upset because it was a gift for my grandson”

Helpful Report

Posted 4 years ago

Dear Helen I am very sorry for the delay with your order. We do have to reply on 3rd parties to deliver our orders and occasionally an item may be delayed. I have checked the tracking for your order which is showing as delivered. Please do let us know if you do not have the order. Once again I am sorry for the delay and for any inconvenience caused. The customer service team at the Gift and Gadget Store.

Posted 4 years ago

“The clown doesn’t stay down my son wasn’t happy on his birthday”

Helpful Report

Posted 4 years ago

Dear Nicola Thank you for taking the time to leave this review. I am sorry you received a faulty item. Unfortunately we are unable to open or test products before dispatch as they would then appear to be used. However I am pleased to see you accepted a full refund once we were made aware of the problem. I am also sorry if this caused any inconvenience. Best regards

Posted 4 years ago

“Item never arrived!”

Helpful Report

Posted 4 years ago

Dear Nick I am very sorry to hear you have not received your order. Unfortunately we do have to rely on 3rd parties to deliver our orders and on occasion an order may get lost. Please could you confirm your delivery address so that we can look into this further for you. I am sorry for any inconvenience caused and look forward to hearing from you so we can put this right. Best regards Diane customer service representative.

Posted 4 years ago

“Was out of stock and wasn’t given a update!! I had to chase it up. Then once was in stock arrived within 24 hours.”

Helpful Report

Posted 4 years ago

Dear Brian Thank you for taking the time to leave this review. I am very sorry for the stock error and any inconvenience this may have caused. I am glad to hear you now have your order. Best regards from the gift and gadget store team.

Posted 4 years ago

“I ordered a toy with a long time ahead of a birthday. The money was taken and I awaited the toy. It didn't arrive after 10 days so I queried the order. They had not bothered to check that the order had gone through to the warehouse correctly and if I hadn't chased them nobody would have. Then the toy was out of stock. There's no phone number on the website and the phone number on the email correspondence was out of service so I was worried I'd never see my money again. The customer rep was sorry for the poor service but that's no help to me. I did eventually get my money back but I won't be ordering again from this website.”

Helpful Report

Posted 4 years ago

I am very sorry for the problems with your order. We did send you an email when we received the order to tell you that there was a problem with the stock and we did offer you an alternative or full refund. I am very sorry you did not receive this and I understand your frustration. Due to the current global pandemic our office staff are now working remotely and no longer have access to the company phone line. I am again very sorry for the inconvenience caused.

Posted 4 years ago

“False advertising for when item will be received. Paid a delivery fee but delivery date is atleast 4 days late. Still did not get a refund as promised a month ago. Highly disappointed! Used to respond quickly when I purchased but when asked about refund several times, no one responded.”

Helpful Report

Posted 5 years ago

I am sorry you were unhappy with the delivery time on your order, but please to see you were refunded in full. The marketplace will show you an estimated delivery time. Our delivery terms do show delivery is in working days so this does not include weekend or bank holidays which may therefore extend the delivery time on occasions. I am also sorry for the delay in refunding you which was due to most of our office staff being furloughed during this time. Once again I am sorry for any inconvenience caused to you.

Posted 4 years ago

“False advertising for when item will be received. Still did not get a refund as promised a month ago. Highly disappointed! Used to respond quickly but when asked about refund several times, no one responded.”

Helpful Report

Posted 5 years ago

Posted 4 years ago

“I bought this game as a Christmas present and haven't opened it until now (box was still sealed) and there are no scenario cards inside”

Helpful Report

Posted 5 years ago

The Gift and Gadget Store is rated 4.6 based on 3,238 reviews