The Gift and Gadget Store Reviews

Name: The Gift and Gadget Store
Address: Unit 1 Brookside Avenue, Rustington
Rating: 4.63

4.6 Rating 3,238 Reviews

91 %

of reviewers recommend The Gift and Gadget Store

4.6

Based on 3,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01273 254070

Email:

reviews@thegiftandgiftstore.com

Location:

Unit 1 Brookside Avenue
Rustington
BN16 3LF

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The Gift and Gadget Store 5 star review on 26th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no response to complaint of faulty goods”

Helpful Report

Posted 5 years ago

Dear David I am very sorry to hear that you received a faulty item. We are unable to check an item before it is sent as the product would then appear to be used. I am also sorry that you did not receive a reply from us on your first email sent on 01/01/2020 our offices were closed due to the bank holiday. We have subsequently been in touch with you several times via email and phone. As discussed will send you a replacement when the new stock arrives on 04/03/20 If you no longer want the replacement please contact our customer service department. info@thegiftandgadgetstore.com or 01273 254070 I am very sorry for any inconvenience caused. Best wishes from all the team.

Posted 5 years ago

“I still haven’t received my item even though it says delivered. I am disappointed as this was meant to be a Christmas present.”

Helpful Report

Posted 5 years ago

Dear Lauren I am very sorry to hear that you did not receive your order. Please contact our customer service department who would like to hear from you to put this right. info@thegiftandgadgetstore.com or 01273 254070 I am very sorry for any inconvenience caused. Best regards from the team at the gift and gadget store.

Posted 5 years ago

“I never received the item I ordered from this on-line Store, I am extremely disappointed and I’ve tried to contact them and they’re communication is appalling. I am so very very angry at the way I’ve been treated, I understand there is problems with post, however not even to get a refund is disgusting. NOT HAPPY”

Helpful Report

Posted 5 years ago

Dear Steven I am sorry to hear you are unhappy with your experience. Unfortunately we do have to rely on 3rd parties to deliver our orders and occasionally an item may be lost. I am also sorry to hear that you thought our 5 conversations with you was not enough. I would also ask you to check your bank statement as you were refunded in full. Best regards form the gift and gadget store

Posted 5 years ago

“Sold me a used product when it should have been new. I paid £2 less than a new one on amazon. Didn't come in a film packet, the box is heavily marked. you can see where they have stuck new tamper seals over the old cut ones. I am waiting to hear their explanation, i wouldn't recommend this company and would advice you avoid them. I wot be buying from them again.”

Helpful Report

Posted 5 years ago

Dear Pete Thank you for your feedback and I am sorry you are unhappy with your order. We do not sell old or used stock. Big potato games stopped wrapping their products in plastic in their commitment to reducing plastic waste. I am sorry you did not reply to our email sent to you on 10/12/19 in an effort to resolve this. Please contact our customer service department who would like to hear from you to put this right. info@thegiftandgadgetstore.com or 01273 254070 I am sorry for any inconvenience caused. Best wishes Diane

Posted 5 years ago

“Still not received order after payment taken 19/11”

Helpful Report

Posted 5 years ago

“Very disappointed. This was a birthday present for my nephew. My sister has just told me on the 4 legs at the bottom 3 were broken, there was also a problem with where you but the batteries and it started leaking. She had to buy a new tank on Ebay. She didn't want to tell me about it because she knew I already had problems getting this from you. It was late being delivered. The delivery driver didn't deliver it becaiuse they couldn't find my address and returned it back to your warehouse and then it had to be delivered again. Apparently my nephew cried because he was so excited to use it and he couldn't! I'm really annoyed about this. There couldn't have been anything else which could have gone wrong with this order.”

Helpful Report

Posted 5 years ago

“The packaging was completely inappropriate- a flimsy plastic bag. The item was significantly damaged in transit due to this. A simple box or a padded envelope would have been the least I would expect to avoid inevitable damage. Would be unlikely to use again.”

Helpful Report

Posted 5 years ago

“I haven’t received my Hex bugs. Meant to be delivered Friday 6th September by Royal Mail. Spoke to Royal Mail yesterday. They don’t recognise tracking order. It is now Tuesday 10th September and gifts and gadgets have asked for my review!”

Helpful Report

Posted 5 years ago

Hello Sinead, thanks for giving your feedback. We certainly want to help you resolve this issue and turn this into a positive experience. When you place an order with us, we aim to deliver it to you as soon as possible. On the rare occasion when they doesn't happen, we are keen to work to help sort a replacement. Kate @ The Gift And Gadget Store

Posted 5 years ago

“These are not fit for purpose. They do not come out of the moulds so the pops break and the stem holding the ice pop slips out .... very disappointed”

Helpful Report

Posted 5 years ago

“I am sorry to say that although the service was excellent and the horse lovely the horse noises do not work”

Helpful Report

Posted 6 years ago

“Bought 2 of these, on first use,money started deflating almost immediately, the other shortly after and stitching came undone on straps”

Helpful Report

Posted 6 years ago

“Unfortunately first week been broken. And we just used on the field, not on concrete!”

Helpful Report

Posted 6 years ago

“I'm really disappointed as the box was ripped and damaged. It was a present for neice and I had to give it to her like that, was a bit embarrassing.”

Helpful Report

Posted 6 years ago

“Nothing happened, nothing hatched, waste of money.”

Helpful Report

Posted 6 years ago

“Excellent service and communication. Defiantly use again.”

Helpful Report

Posted 6 years ago

“Bought two of these for my two sons and only one of them worked! This meant that my youngest son was beside himself on Christmas morning!”

Helpful Report

Posted 6 years ago

“I have not received the item. Therefor no comment.km”

Helpful Report

Posted 6 years ago

“Having ordered the game twice in error (i had an email saying the item was still in my basket so paid again!) 2 phone calls later and conflicting information i am still waiting for my refund of £19.99 to come back onto my credit card. I was told it would take 5-7 working days and i am still waiting. Shocking customer service - will never use you again or recommend”

Helpful Report

Posted 6 years ago

“Still haven't received my order”

Helpful Report

Posted 6 years ago

“Still waiting on it being delivered ???”

Helpful Report

Posted 6 years ago

The Gift and Gadget Store is rated 4.6 based on 3,238 reviews