The Gift and Gadget Store Reviews

Name: The Gift and Gadget Store
Address: Unit 1 Brookside Avenue, Rustington
Rating: 4.63

4.6 Rating 3,238 Reviews

91 %

of reviewers recommend The Gift and Gadget Store

4.6

Based on 3,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01273 254070

Email:

reviews@thegiftandgiftstore.com

Location:

Unit 1 Brookside Avenue
Rustington
BN16 3LF

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The Gift and Gadget Store 5 star review on 26th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company routinely breaches the GDPR, by processing personally identifiably information for purposes which require explicit, informed, opt-in consent, without first obtaining explicit, informed, opt-in consent. Specifically, the request for this review. The e-mail containing the request for the review does not meet any of the criteria which permit data processing without explicit, informed, opt-in consent. This company is best avoided, if that's its approach to its legal obligations.”

Helpful Report

Posted 3 years ago

“It hasn’t arrived yet!!”

Helpful Report

Posted 3 years ago

I am very sorry for the delay with your order reaching you. Unfortunately we do have to rely on 3rd parties to deliver our orders. I can confirm that due to the delay that you were refunded in full. I also see that the tracking has now updated and is showing that the item was delivered eventually. Please keep the item with our compliments. Once again I apologise for any inconvenience caused to you. Kind regards Diane the gift and gadget store

Posted 3 years ago

“I still have not received my item and I ordered it over two weeks ago”

Helpful Report

Posted 3 years ago

I am very sorry for the delay with your order reaching you. It would appear that there was a hold up with our courier service on this occasion which we are now looking into. I apologise for any inconvenience caused to you on this occasion. Thank you for bringing this to our attention and for your patience. Kind regards Diane the gift and gadget store

Posted 3 years ago

“I never received my order.”

Helpful Report

Posted 3 years ago

I am very sorry for the delay with your order reaching. I have checked the tracking of your order which is now showing as delivered. Unfortunately we do have to rely on 3rd parties to deliver our orders and on occasion a delay may occur. Please do let me know if you are still unable to locate your order. Please accept my sincere apologises for any inconvenience caused to you. Kind regards Diane the gift and gadget store

Posted 3 years ago

“I haven't received my item and can't get in touch due no number at all so I can't even ring to complain. Company doesn't seem legit! Shocking”

Helpful Report

Posted 3 years ago

I am very sorry to hear that you have not received your order. I have checked our messaging systems and I am unable to find any contact from you. However now that we are aware of the issue our customer service department have now emailed you to advise your order was left with a neighbour whilst you were out. I do hope you now have your order and are enjoying your rug. Please do reply to our message if you are still unable to locate your order. Once again I apologise for any inconvenience this may have caused to you.

Posted 3 years ago

“Item not recieved hasn't even been sent! Seems like a scam no phone number!! Sent messages not getting any response at all. shocking!!”

Helpful Report

Posted 3 years ago

I am very sorry to hear that you have not received your order. Please could you check your junk/spam folders as our customer service department have emailed you to confirm that your order was left with a neighbour by Royal Mail. I am very sorry for any inconvenience this may have caused.

Posted 3 years ago

“Delivered quickly but sent wrong item. Tried a few times to organise return to get correct item sent but have had no response to help so stuck with a mug I didn't order. Not great experience.”

Helpful Report

Posted 3 years ago

Dear Scott I am very sorry to hear that you have received the wrong item. I have checked our messages and I am unable to find any emails from you. Please could you send us a picture of what you did receive in order for me to correct this matter for you. I am sorry for any inconvenience caused and look forward to hearing from you. Kind regards Diane customer services

Posted 3 years ago

“Wrapped in flimsy grey packing bag. Box all damaged and appears to have been opened before - stickers on box ends all worn and old. Disappointed as this is a gift. Looks like I bought it from car boot !!”

Helpful Report

Posted 3 years ago

I am sorry to hear you are unhappy with your order. I have checked our messaging system and I am unable to find any message from you. We ask that you send a picture showing the damage to our customer service department in order to resolve this. I am sorry for any inconvenience caused to you. Kind regards from the gift and gadget store.

Posted 3 years ago

“Really poor quality, the pool is not air tight so it didn’t hold its shape and didn’t stand first night. I had to pay for recorded delivery for a return (requested on their return form) and have left messages many times about the faulty product for a full refund to the customer services so far I have not heard a single word from the CS team. I would avoid this product and company all together as I still have not got my refund.”

Helpful Report

Posted 3 years ago

“I have given one star as I still haven’t received my order. I would have given zero as I have emailed the company three times to enquire but by emails bounced back.”

Helpful Report

Posted 3 years ago

Dear Veronica I am very sorry for the delay with your order reaching you. Unfortunately we do have to rely on third parties to deliver our orders. Thank you for replying to our email sent to you and for confirming that you did receive the order. Once again I am sorry for the delay and for any inconvenience caused to you. Kind regards from the gift and gadget store.

Posted 3 years ago

“There was no contact information and the only contact method is through their website. After my order not arriving I contacted them through this and did not receive a response. My item has still not arrived and I have no way of following up what has happened. It seems like this company is a scam company.”

Helpful Report

Posted 3 years ago

Dear Will I am very sorry to hear you did not receive your order. I have checked the tracking of your parcel and it does appear that it was lost in transit. I have issued a full refund for you. I am also very sorry you did not receive a reply from us. Unfortunately there was an error with our messaging system which has now been resolved. Once again I apologise for the problems with your order and for any inconvenience caused to you. I would also like to thank you for bringing this to our attention. Kind regards from the team here at the gift and gadget store.

Posted 3 years ago

“Not received my order”

Helpful Report

Posted 3 years ago

Dear Jenna I am very sorry to hear that you did not receive your order. I see from the tracking that your order was delivered. Please note that your order may have been delivered to a neighbour or left in a safe place on your property if you have not received it directly. As such I would advise that you check with your neighbours and any possible safe places. If you are still unable to locate your order then please contact our customer service department direct and confirm the full delivery address. I can then raise this matter further with our courier service. I again apologise for any inconvenience caused. Kind regards Diane

Posted 3 years ago

“I bought a Roberts pocket radio over 20 years ago, brilliant. The new version is cheap and nasty.”

Helpful Report

Posted 3 years ago

I am very sorry to hear that you are not impressed with the Robert Radio purchased from us. If you would like to return this item please contact us.

Posted 3 years ago

“I not recive my order”

Helpful Report

Posted 3 years ago

I am very sorry to hear that you have not received your order. We will email you directly in order to get this resolved for you.

Posted 3 years ago

“Item did not arrive after 10 days, emails ping back from delivery system (so invalid email address), no response when I emailed using the website contact box. Make sure you pay with PayPal so you can get a refund, or better yet don't order at all.”

Helpful Report

Posted 3 years ago

I am very sorry to hear that your order has not turned up and you have been having trouble getting in contact with us. We will email you directly in order to resolve this for you.

Posted 3 years ago

“Have not received my goods! Was supposed to have been sent on the 28th”

Helpful Report

Posted 3 years ago

I am very sorry that you goods were not received. We will email you directly in order to resolve this for you.

Posted 3 years ago

“Can’t get hold of anyone and hot tub chemical delivered half empty and below advertised weight.”

Helpful Report

Posted 3 years ago

Dear Sue I am very sorry to hear that you have received a faulty item. I am also sorry to hear that you could not contact us. I have checked our messaging systems and have been unable to find any emails from you. I have however arranged for a replacement order to be sent to you. Once again I apologise for any inconvenience caused. Kind regards Diane the gift and gadget store

Posted 3 years ago

“Bag I ordered arrived dirty with black marks on it. This was to be part of a birthday gift but sadly not to be. I contacted Gift and Gadget store via their online form as there is no contact telephone number on their website. (why???). After 3 days still no response so sent another email yesterday. Only email I got from them was to give a review so this is it. Service is shocking. Totally unobtainable. Hoped they would redeem themselves after receiving the marked bag.”

Helpful Report

Posted 3 years ago

Dear Nina I am very sorry you received a damaged item. I have refunded you in full for the order as the condition of the bag is clearly unacceptable. I have also asked our warehouse manager to look into this further to avoid this happening again. I am also sorry that you did not get a reply to your contact. Again I have asked our technical department to look into this as I am unable to find any previous contact from you. I am very sorry for any inconvenience caused. Kind regards Diane the gift and gadget store.

Posted 3 years ago

“Not good at all, my grandson had it just 10 mins & it burst.”

Helpful Report

Posted 3 years ago

I am very sorry to hear that the item broke after such a short time. We have sold thousands of this item and they are usually very well received. Thanks for making us aware of the issue and hope you are happy with our resolution. Our sincere apologies from the gift and gadget store team.

Posted 3 years ago

“Mug came broken. Customer service does not respond back. PLEASE REFUND, it’s been a terrible experience!!!!!”

Helpful Report

Posted 4 years ago

I am very sorry to hear that your order arrived with you damaged. Please check your junk/spam folders as our customer service department have emailed you regarding this matter. I am very sorry for any inconvenience caused. I hope to hear from you so that this can be put right. Kind regards The gift and gadget store

Posted 4 years ago

The Gift and Gadget Store is rated 4.6 based on 3,238 reviews