The Gift and Gadget Store Reviews

Name: The Gift and Gadget Store
Address: Unit 1 Brookside Avenue, Rustington
Rating: 4.63

4.6 Rating 3,238 Reviews

91 %

of reviewers recommend The Gift and Gadget Store

4.6

Based on 3,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01273 254070

Email:

reviews@thegiftandgiftstore.com

Location:

Unit 1 Brookside Avenue
Rustington
BN16 3LF

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The Gift and Gadget Store 5 star review on 26th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, they had a lot of choice”

Helpful Report

Posted 4 years ago

Thank you for your feedback and great comments.

Posted 4 years ago

“Very poor absolutely no customer service and never reply to emails. I paid for next day delivery and it came 10 days later and no refund so I bought my item elsewhere and when my item finally arrived Isold it on privately because I probably wouldn't get my money back if I sent it due to no customer service 🤬😡”

Helpful Report

Posted 4 years ago

Dear Carl I am very sorry to hear that your order took so long to arrive. I have refunded you for the shipping cost paid. I have also asked our management team to look into this matter further to avoid a reoccurrence in the future. I have also checked our systems and can not find any contact from you. Please could you confirm the email address used to contact us and I can also look into that too. I am very sorry for any inconvenience caused. Kind regards Diane The gift and gadget store

Posted 4 years ago

“This present I bought for my daughter broke within 1 week. I emailed the company but no one has helped me with this issue, still waiting a response.”

Helpful Report

Posted 4 years ago

Dear Jen I am very sorry to hear that you received a faulty item. I am also sorry we did not receive your message. Please could you confirm what the problem is with the product and I would be happy to offer you a replacement or full refund. Once again I am very sorry for the problem with your order and look forward to hearing from you so that I can put this right for you. Kind regards Diane The gift and gadget store.

Posted 4 years ago

“Still not received”

Helpful Report

Posted 4 years ago

Dear Lisa I am sorry to hear that you have not received your order. Royal Mail have confirmed that they were unable to deliver to you and left you a card to show which neighbour your item was delivered to. Please do let us know if you if you are still unable to locate your order. I am sorry for any inconvenience caused to you. Kind regards Diane customer services

Posted 4 years ago

“Grandson very excited about his Aqua Dragons but tank leaked from the start!!”

Helpful Report

Posted 4 years ago

Dear Moira I am very sorry to hear that you have received a damaged item. We ask that any customer who is unhappy with their goods to contact us so that we can put this right for you. Please could you send us some pictures showing the damaged in order for us to put this right for you? I also hope this has not upset your Grandson. Once again I am very sorry for any inconvenience caused and look forward to hearing from you. Kind regards Diane Customer services

Posted 4 years ago

“The item I bought is faulty. I have emailed you 3 times and not received a reply. The telephone number registered is unobtainable.”

Helpful Report

Posted 4 years ago

Dear Carole I am sorry that you received a faulty item and that you did not receive our reply to you. Please check your spam/junk folders. I can confirm that I have made you a replacement order which I would expect you to receive in the next few days. Please dispose of the faulty item and do not go to the trouble of returning this to us. Once again I am sorry for any inconvenience caused. Kind regards The gift and gadget store.

Posted 4 years ago

“Received faulty item, no contact from the store at all”

Helpful Report

Posted 4 years ago

Dear Pawel I am sorry that you have not received our replies to your emails. Please check your junk/spam folders. I have now issued a full refund for you and I am sorry that you received a faulty item. Please do not go to the trouble of returning the item, please dispose of it as you see fit. I am sorry for any inconvenience caused. Kind regards The customer service team.

Posted 4 years ago

“Have sent a number of messages to the Gift and Gadget store, but am still awaiting a response back”

Helpful Report

Posted 4 years ago

Dear Stuart Firstly I am sorry to hear that you have not received the replies that we sent to your enquiry. Please check your spam/junk folders. I have again emailed you a freepost return form to return the item to us for a full refund. Once again I am sorry that you are unhappy with the product. Kind regards Diane Customer services.

Posted 4 years ago

“Was supposed to arrive by now. Still nothing. Order says it has been completed when i have no clue where is my item. Really hard to reach out to them. Still waiting for an answer.”

Helpful Report

Posted 4 years ago

Dear Ana I am sorry to hear of the delay with your order. I have searched our email systems and I am sorry I am unable to find any emails from you. I have also checked the tracking of your order which is showing as delivered. Please let me know if you still do not have the order. Unfortunately we do have to reply on 3rd parties to deliver our orders and occasionally a delay may occur. I am again very sorry for the delay and for any inconvenience caused to you. Kind regards Diane

Posted 4 years ago

“Thought I was buying razors not old fashioned razor blades”

Helpful Report

Posted 4 years ago

Dear Ian We are sorry to hear that you are unhappy with your order. The listing clearly shows a 10 pack of replacement blades. We are unsure why you would think you would receive a razor? We would be grateful if you consider revsing this feedback as we did send you the item you ordered. You are welcome to return the item to us if it is unopened and unused for a refund. With kind regards from the gift and gadget store team.

Posted 4 years ago

“Had a problem with the item I ordered and I’ve still not received a response. The item was a birthday present but as the box was very damaged, I purchased something elsewhere.”

Helpful Report

Posted 4 years ago

Thank you for bringing this to our attention. I am very sorry to see that your order arrived with box damage. Our customer services department has sent you an email in order to put this right. I have also forwarded your pictures to our packing department in order to improve our procedures. I am very sorry for any inconvenience caused. Best regards The gift and gadget store

Posted 4 years ago

“Still waiting for gift and gadget to get back to me as I have not received my order its been 10 days now. I sent an email last week to Diane and still awaiting a reply.”

Helpful Report

Posted 4 years ago

I am very sorry to hear that you have not yet received your order. I can confirm your order was dispatched on 12/03/21 via Royal Mail to the address provided on the order. Delivery normally takes 3-5 working days. We do have to rely on third parties to deliver our orders and delays do sometimes occur, therefore we do ask you to wait 10 working days before claiming for a lost package. The vast majority of packages do arrive within the expected delivery estimate, however we do completely understand how frustrating it is to wait for a package which has not arrived within that time and appreciate your patience. I am very sorry for the delay with your order and for any inconvenience caused. Kind regards Diane The gift and gadget store.

Posted 4 years ago

“Very disappointed - purchased this lamp for my grandsons birthday. Since then it's spent more time not working than working as the remote seems to use batteries at a ridiculous rate. I emailed gift and gadget store to query if this was normal, or did we have a faulty product, and could they help at all but I have had no reply One very upset Grandson!!!”

Helpful Report

Posted 4 years ago

Dear Ann Thank you for bringing this to our attention. I am sorry to hear that you have received a faulty item. I am also sorry that you did not receive a reply to your email. I have searched our messaging systems and I am unable to find any emails from you. Sadly w have now sold out of stock of this item therefore I am unable to offer you a replacement. I have refunded you in full for your order. Once again I offer our sincere apologies for the faulty item and for any inconvenience caused to you. With kind regards Diane The gift and gadget store

Posted 4 years ago

“This gift has never arrived! I messaged you with a reference number from the post office as the post office lost the parcel. I can’t do anything as only you can as the sender. You paid for track 48!! Please advise what I can do. My postal address is:- 60 Mountbatten Close, Yate, Bristol Bs37 5te. Many Thanks”

Helpful Report

Posted 4 years ago

Dear Alison I am sorry to hear that you have not received your order. I am also sorry that we do not appear to have received an email from you. Please could you confirm the full delivery address so that I can raise this matter with Royal Mail? I am sorry for any inconvenience caused and look forward to your reply in order to resolve this issue for you. Kind regards Diane The gift and gadget store.

Posted 4 years ago

“I would highly not recommend anyone to use Gift and Gadget Store. Worst service ever and the staff do not know what they are doing. I ordered small item for 1yr old birthday gift which was despatch 3-5 days and only to find that it was over 4 weeks late of an item i never received after as was missing by Royal Mail . I understand that under current pandamic delays are possible but no one notified us of the delay and only when we approached we found that the item was delayed than later missing in delivery. On email correspondence the staff replied the same thing each time so you tend to go in circles. It was evident that the staff do not read the emails and respond randomly then you find you explaining everything again you have said 2 weeks ago. The refund was extremely slow. I would rather pay more and go elsewhere then order from here considering the amount time I spent on emails and tracking the item.”

Helpful Report

Posted 4 years ago

I am very sorry you are unhappy with your shopping experience. Unfortunately there was a delay in dispatching your order to which I can only apologise. In circumstances where an order goes missing, we do have to follow a procedure and raise an investigation with the courier. During the time that your order was placed we were using an auto-response reply to emails to advise customers that a member of staff would be in touch as soon as possible. This response was generated for each email we received. Our customer service department is not open at the weekends. I am sorry that you did not receive your order and again apologise for any inconvenience caused to you. Thank you for your feedback which has been forwarded to our management team to improve our procedures. Kind regards

Posted 4 years ago

“Bought this as a Christmas present and the game had already been used!”

Helpful Report

Posted 4 years ago

I am sorry to hear that you are unhappy with your order. We do not sell used or second-hand goods. We ask that any customer who is unhappy with their order contact our customer service department in the first instance so that we can try to resolve any issues. I am sorry for any inconvenience caused to you. Kind regards Diane The gift and gadget store

Posted 4 years ago

“Item never arrived, promised a replacement, that too didn't arrive, had to make contact again and I got a refund”

Helpful Report

Posted 4 years ago

I am very sorry that you received an empty envelope. The replacement was sent using more secure packaging. The tracking of your replacement order was showing that the item was delivered and we were therefore unaware that there had been a further problem with your delivery until you contacted us again. I see that you were refunded as soon as we were made aware of the issue. I am sorry for any inconvenience caused.

Posted 4 years ago

“My niece opened this for Xmas, and it didn't work, she was so disappointed! I sent a message to get an exchange, and have never received a message back.”

Helpful Report

Posted 4 years ago

Dear Rachael Thank you for your review and I am very sorry to hear that you have received a faulty item. I have also searched our messaging system and am unable to find any emails from you. I see that you ordered several items from us. Please could you confirm what the issue was and with which item? My sincere apologies for any inconvenience caused to you. I look forward to hearing from you so that I can resolve this. With best regards Diane The gift and gadget store.

Posted 4 years ago

“Not great. One of the Items came in damaged packaging. Not protected at all. The other item was poor quality.”

Helpful Report

Posted 4 years ago

Dear James I am very sorry to hear you were unhappy with your order. Unfortunately we do have to rely on third parties to deliver our orders and on occasion an item may be damaged in transit. We ask any customer who is unhappy with their order to contact us in order to resolve the issue. I am sorry for any inconvenience caused. Kind regards The gift and gadget store.

Posted 4 years ago

“Don't waste your money. The putty does eventually cover the magnet ...... if you leave it overnight.”

Helpful Report

Posted 4 years ago

Dear Joe I am sorry to hear that you are unhappy with your purchase. I have forwarded your comments to our buying team. I am sorry for any inconvenience caused. Kind regards The gift and gadget store

Posted 4 years ago

The Gift and Gadget Store is rated 4.6 based on 3,238 reviews