“I have a very high prescription and for the last 15+ years have had my prescription with the thinnest 1.74 lens, otherwise they’re thick lens like Olive from the Busses!
I ordered glasses from the glasses company 1st June, paying £30 for the high description, £98 for the platinum 1.74 thinnest lens and £39 for the digital protection.
I received glasses with the standard thick lens, picture attached.
I emailed immediately to advise of the problem. They confirmed I had ordered the 1.74 lens and asked for pictures, which I sent straight away (along with a picture of my existing glasses with 1.74 lens for comparison). They agreed the lens was thick and asked to return the glasses at my expense so they could inspect and then advise the route to correction. I was advised on 24th June that someone would be in touch the following day.
There was no further communication and glasses were returned without any correction, note, apology or refund on 2nd July. The frames also have scratches on the handle.
Their website claims they guarantee satisfaction and ask to be contacted if not satisfied so that an optician can make contact straight away which gave me reassurance at the time of ordering. At no point has an optician been in touch with me!
I’ve now read reviews online and wish I’d read the negative comments before ordering. Their testimonials on their site appear to be fabricated. The first 2 both start with exactly the same sentence!
I was very upset to be sent glasses without the lens that I had paid a lot of money for and now cannot wear. I have never worn the frames and the scratches on the handle suggest they are either 2nd hand or ex-display.
Either the company are scammers or the opticians are incompetent. Sadly, I now think both due to this appalling experience. Not sure how the ‘highly experienced’ optician can mix up the thinnest lens with standard, very thick lens…
I’m still waiting for correction or a refund.
I have filed a claim and am now in discussions with a solicitor.
And I’m expecting a lot of excuses, but no apology or satisfactory resolution, from the glasses company when they read this review, as this seems to be their standard response to other negative reviews they have received online.”
“Quick efficient service for my Oakley glasses. Just in time for my cycling trip this weekend. Special thanks for Scott and Emma for the quick turnaround.”
“Beware because if you buy glasses that don't fit they will let you return them without telling you the refund processed. Out of £115 I spent on non prescription lenses I received £44.”
“Quick service and friendly staff. Love my new Ray Ban glasses. Highly recommended company. I will definitely use The Glasses Company for all my glasses from now on.”
“I am not one to often review but The Glasses Company are simply amazing. Like the other reviews, it feels like they go above and beyond to help. A lovely lady called me to double check my prescription, which although was correct, was very reassuring. The glasses came within the delivery period, well packaged and I can finally see. Have recommended to friends and family. Emily”
“BEWARE! I ordered and paid in full for a pair of glasses from this sham of a company back on 10th March only to receive an email the following day saying the frames weren't available. This in spite of the website saying they were available at the time of purchase.
I have had absolutely no communication or updates for 6 weeks and when I called to enquire they were unable to give me an update. So I asked for a refund and was told they'd have to see if the glasses were in production. Then on my third call I was told that I could have a refund and that an email confirmation would be sent. 6 hours later when I called for the 6th time to check that I had been refunded I was told by the very nice sales assistant who told me she'd worked there for 23 years that she didn't have the authority to make a refund and that Emma who was likely to be stuck in a 'meeting' for another hour was the only person who could help.... POOR SERVICE, POOR COMMUNICATION, FOBBED OFF! VERY DISAPPOINTED CUSTOMER!!!!”
“Super company. I’ve bought 2 pairs in the last half year. Simply cannot be faulted. They are even better than you would expect. Good packing quick response to emails and very competitive pricing. I most definitely will be ordering again in the future”
“My wife bought glasses from them in early February and they only just arrived from Royal Mail (mid march) lenses fitted poorly and my local optician had to refit them. bad service The Glasses Company”
“10/10
So happy to have found this company!!
They respond really fast to emails. Highly knowledgeable and go the extra mile to make sure the glasses were perfect.
The item was delivered within the 14 day time frame. Nice packaged.
Thanks to the team and Krishan in particular.
I will definitely be back soon for my husbands glasses :)”
“Ordered a set of Ray Ban frames, off their website, it said, they were in stock. Two days later, received an e-mail from them saying, they would have to order them from the "Manufacturers" ?? and it would take up to THIRTY days, tried phoning them numerous times, but it transfers to an answering machine on a loop.
Zero human contact involved, this to me, Smells like a scam, with the Buyers, receiving substandard Chinese Products, rather than the Original products, they are showing on their Website, if you run out of Ray Ban products, you can get them, from the local distribution centre, in a few days, that's why they are ordering copies from a Chinese Manufacturers, AVOID, trading standards, should be getting involved.”
“Excellent company, fantastic prices, I purchased a pair of Ray Bans with prescription lenses for at least half the price compared to high street opticians.”
“Quick and efficient service from Jay and Emma - so happy they could deliver my husbands glasses before Christmas.
Quick to reply to emails.
Nicely packaged.
Perfect price :)
What's there not to love!”
“Scam company. Don't provide receipts. Don't return emails. Don't check your details when you call. Fake reviews aplenty. Avoid. Prices are low to hook you in, perhaps?”
“This website is a scam. Their address is actually another unrelated optician. they've set up an elaborate facebook and twitter account with fake likes and reviews. beware.”
“Absolutely over the moon with my new prescription Oakley glasses. Very quick delivery all in within 8 days. The best online optician for sure. I would recommend them (I have had less than pleasant encounters with a couple of others). Thank you team!”
“From ordering to receiving my frames with lenses, customer service was excellent, neither can I fault the price of the frame and prescription lenses. I highly recommend this company.”
