“They claim NO CALL-OUT fee - it's correct - they charge £62.50 per half hour - but the MINIMUM you will pay is £125 plus VAT - because you HAVE to pay for at least one hour - meaning, if like my brother your job is done in 3 minutes, you pay £125 not £62.50.
HEY: iI've got a new name for that: it's CALL-OUT FEE, right....?
Avoid.”
“Engineer came to my house and claimed he had changed a valve, well he did not and lied to us with an extra bill of £90. He also time wasted on remedial adjustments that was not necessary and billed us for £750 with the downstairs heating still not working. They are sharks and luckily for me I did not pay and now they are trying to get their money back. Old and vulnerable people will become victims of these scammers. Please, please avoid at all costs.”
“As a landlord, I called these guys to a tenanted property in Ebbsfleet. The problem was a boiler with a pressure repeatedly dropping. I asked that they investigate and rectify the issue.
Instead they topped up the boiler vial the filling loop, a 30 second job that the tenant had been doing daily to keep the boiler firing. They did not investigate the underlying issue and charged me £198 (they had taken my bank details prior to attending) despite me calling up and saying that they had not done what I had requested.
DO NOT USE THESE GUYS”
“This company is now masquerading as ‘local Plumbers Ltd’ as well.
I only found out their true name when I went to pay the bill for my elderly deaf mother in law for £930 when they still haven’t fixed her heating. They said pay it or not coming back to finish job. They have billed for another £1000 when they still haven’t fixed the heating so she has now been in the cold for nearly a week.
As she is deaf and couldn’t do card payment over the phone I had to get their bank details and true name to make payment
Please avoid this company and local plumbers Ltd- they are the same ie cowboys”
“Cme to service a hot water heater. Left thmto it and told 5 minuts later the job was complete. I dont actually believe they did anything. Cost £150. Recruited through RatedPeople. Recommended you stay clear of them.”
“Disgraceful company. The plumber literally admitted he had done no work but still charged £150. Was sent this plumber through Trusted Traders website so think they are the real cowboys!! Please do not use”
“I asked for a plumber to fix my leaking pipe, and repressurise my boiler. The engineer was late, and not gas safe corgi registered. He was there 20 minutes placed 2 plastic pieces to fix my pipe. He touched my boiler controls and I was left with no heating or hot water. The engineer said I had to call my boiler company to fix. Disgraceful, Do not ring this cowboy company for works.”
“I asked for a plumber on Ratedpeople to contact me regarding a boiler service and our toilet not flushing. First company to contact me stating the first 1/2 is £80 and their jobs don’t normally take more than 1/2 hour. Basically 2 hours later, it cost us £663.00 after receiving the invoice via a text message, £223.00 for parts and £330 labour, £82.50 for the 1/2 hour oh! and don’t forget the VAT total being £663.00. Never again!!!!🤬🤬🤬🤬”
“5 minute job took £150. Cancelled card will report to trading standards never use you again or this plumber which I have noted. My comments refect peoples reviews. Disgusting”
“Didn’t turn up the first time and called 2hrs later to say the wouldn’t make it.
Told me I’d get returning customer rates for them to come out the following week.
I did say after 3pm and he phoned before midday wanting to come. I said after 1.30 and he turned up at 1pm telling me he’d been sat in Tesco car park for 45 mins. Not my problem.
Bloke got me to sign something when he arrived. After 17 minutes told me he didn’t know what it was and there was nothing he could do. The office rang him after 20 mins to give him his next job so he left. Oh, he did tell me he could smash the toilet apart but as he clearly didn’t know what for and he didn’t know if it would help I said no.
The office then called wanting £150.
It wasn’t booked or advertised under this company name so I would not trust them at all.
The ‘plumber’ spent most of the 17 mins telling me about other jobs he’d done and talking about my floating shelf!
Do not trust this company.”
“Said no call out charge and over 90% of cases are fixed within that hour. Charged me £198 for 5 minutes visit to say a leaky valve need replacing, it would take 5-6 hours to do the job at hourly rate of £198.
Showed the valve to a different plumber quoted £100 to replace it , 12-14 times cheaper than this company. Don’t be fooled by no call out charge. As soon as they arrive they ask you to sign a consent that you want them to start investigating the problem and there goes the first £198.”
“Practically robbed my elderly Mother making her pay money up front for materials and not providing a quotation at all for labour! Then taking 6 hrs or so for a couple of minor jobs. Grand total almost 1000 pounds for a new tap and 3 minor toilet cistern drips. Disgraceful company who are listed at companies house as a call center, with over half a million in cash sat in the bank in 2023 robbed from vulnerable customers.”
“Charged £200 to confirm a toilet was blocked and the cistern leaking. However did not fix it. Quote for work £1500 including vat. We got a 2nd quote of £280 from another plumber for the same problem.”
“I’ve posted before - but I’m so annoyed that I’ve been scammed and have lost £711.60! (£500 plus call out!) I’m 75 and this debacle has left me very fearful and out of pocket!!”
