“I explained to your phone operative that the thermostat on my immersion heater needed changing, so the guy came out and said I needed an electrician and he could not do it. Shouldn't he have checked to see if he could do the job first before insisting I sign first, after all you do say "no call out charge" and why was he sent to me when I was assured they would send someone who would complete the job for me regarding the thermostat? He was at my house for 10 minutes and I was charged £150.00 for no work and still no hot water. I've never been treated so badly and it's shameful that they would take my hard earned cash for not doing anything at all. Times are hard and I'm angry and I'm out of pocket, so I will be contacting Citizens Advice and I would like to know your complaints procedure? I will never request your services again, (not that a service was provided) and neither will my friends or family, who are all disgusted with the way I've been treated! Ps-what's with the half hourly rate quote? This is clearly misleading as I was charged your hourly rate of 150.00 for a quick look at the top of my immersion heater! I'm sorry I ever contacted this company, but we soon learn from our mistakes!”
“This company emphasise the half hrly rate and do not make it clear that they charge per hour. So we have had to pay £150 for ten minutes work when we thought they charged per half hour. The plumber said he had received many of those queries. I think they do this on purpose emphasising there is no call out charge!”
“I was charged £198 for a plumber to tell me what I already knew that my waste disposal needed replacing I had informed them before they came what was required so the plumber stuck a screwdriver in the waste disposal and left me in the same position I was in before he came never use this company do not let them in the door”
“Do not use this company.
I asked them to come over regarding the leak in the bathroom, hoping it would be a simple fix. Instead, they came over had a look for 25 minutes and told me what i already knew. The charged me £198.
They said not to have a shower and they will give me a quote with the cost of repairs. After calling every day sometimes more than once a day, the person on the phone said the engineer is writing the quote up and will tell me by the end of the day. I never got the quote and, because of the advice of the engineer, I didn't have a shower for whole week.
One particular customer service adviser was laughing at my situation. Which was really unacceptable.
I called my local plumber and he came over, got the things repaired with 2 days and it only costed me £100. The repairs was done and it was completely different job to what this company told me
It was 3 weeks ago and I still don't have a quote.
I Wish I never even heard of them.
Make above professional
I would strongly advise against using this company.
I initially contacted them to investigate a bathroom leak, expecting a straightforward repair. An engineer attended, spent approximately 25 minutes on site, and simply confirmed what was already known, yet I was charged £198 for the visit.
I was advised not to use the shower and was told that a quotation for the repair work would be provided. I followed up repeatedly—sometimes multiple times a day—and was assured each time that the engineer was preparing the quote and that I would receive it by the end of the day. Despite this, I never received any quotation. As a result of their advice, I went without using my shower for an entire week.
To make matters worse, one customer service representative behaved unprofessionally and was laughing during a call regarding my situation, which was completely unacceptable.
Ultimately, I contacted a local plumber who attended promptly, completed the repair within two days, and charged £100. The work required was entirely different from what this company had indicated.
It has now been three weeks, and I am still yet to receive the promised quote.
Overall, this experience has been extremely disappointing, and I regret engaging with this company in the first place.”
“This company completely mislead us we rang for a plumber and they told us it was £84 plus pence for a plumber to call,they sent a lovely guy who was very helpfull. But when we come to pay the quoted £84 they said it was £194 we said he was only here 25mins,which he then told us it was£84 for thirty mins with minimum charge of 1hour which he n̈ever told us leading us to belive £84 was for an hour. So be warned it's a total rip off.”
“Beware — my experience with this company’s pricing was very disappointing. They charge £82.50 per half hour with a minimum of one hour’s work, but this wasn’t clearly explained at the time of booking. I wasn’t the person who arranged the call, so when I queried the cost afterwards, the staff member even admitted, in his own words, “you wouldn’t believe how many times I have to explain this,” which suggests many customers are confused by their pricing. I also listened back to the call recording, and the key pricing details were mumbled and unclear. Even the engineer who came to the house was shocked by the rates. Based on my experience, I would personally avoid this company.”
“This company has ripped off my blind father off. Quoted £ 82.50 then wanted £198.
Quality of workmanship is dubious aswell. As a Chartered Engineer of 30 years I would advise any one thinking about using this cowboy to steer well clear.”
“Had a plumber come to look at a job, paid £266.00 deposit, rates £86.00 per HALF hour, cancelled immediately and asked for refund, nothing as yet! 24th November now 10th December!”
“DO NOT USE THIS COMNY EVER
I was recently charged the excessive and unjustified charge of almost £500 for a simple blocked toilet call-out. As a vulnerable pensioner, I believe I have been taken advantage of, and I am extremely concerned about the legality and fairness of the price charged.
The service provided did not reflect the cost demanded, and at no point was I given a clear breakdown of fees, a written quote, or any explanation that the work could cost such an excessively high amount. The action required to unblock the toilet was minimal, and the fee charged is grossly disproportionate. Expect a formal complaint ASAP. Trading Standards have also been informed.
Warning to Others
I strongly advise other consumers—especially elderly or vulnerable individuals—not to use this service. The cost charged was excessive, not explained beforehand, and does not represent fair or ethical practice.”
“I feel I was scammed as I was told it would be £82.50 for half hour work and then a minimum rate for an hours work. The plumber was able to fix the leak within 15mins, so I am at a loss as to why I was charged £198 for a 15 min job. I thought it would be still be £82.50 even though the work was done in less than half hour.”
“Zero stars !!! Avoid this company at all costs! They charge extortionate prices to elderly vulnerable people! Morally wrong!!! How do they sleep at night!!! Karma will get you, you scum bags!”
“This company charged my mum and dad who are aged 84 and 89 £198 labour for less than one hour’s labour to fit a new tap and cistern. No doubt the company will point out that they told them up from how much it would be so on the face of it aren’t breaking any laws but like many vulnerable older people my parents were so trusting that they just assumed that this was the going rate. Totally reprehensible and immoral behaviour and I just don’t see how they can sleep at night. Avoid at all costs.”
“Do not under any circumstances deal with this company. They charged me £222 to repair a dripping tap, I hasten to add not new taps just a simple washer type thing costing £60 plus vat and £124 labour plus vat. They are robbers who don't fully explain their costings on the phone. If it were possible to give zero stars I would.”
“I was told £62 pure half-hour plumber was with me 25min but i got stung for £162 the plumber used PTF tape and a washer to repair a dripping joint on a copper pipe going into my storage tank in the attic he was told to change the whole tank ..but no need as the tank itself was fine.. beware this is a bunch of cowboys out to Rob people at least Dick Turpin had the curtesy to wear a mask..”
