Name: Nerivio
Rating: 3.90

“Your customer service is not professional. Their ability to communicate in clear and concise English is non-existent.”

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Posted 1 year ago

“Stop sending messages i cant deleat!!! I asked you before. It has helped me.”

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Posted 1 year ago

We’re happy to hear you’ve found relief with Nerivio, Jean. We’ve updated your preferences to stop receiving in-app messages. Please note, you will still receive essential communications such as refill follow ups and app updates necessary for your Nerivio treatment. If you have any questions or need further assistance, please contact Nerivio Cares customer support: 📩 support@nerivio.com/ 📞 866-637-4846.

Posted 1 year ago

“So far absolutely no improvement”

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Posted 1 year ago

Hi, Katharina. We are sorry to hear that you have not yet experienced relief with Nerivio. You can try using Nerivio a couple more times to see if it will work for you. It is important to follow some key tips: 1. Based on the usage directions from your healthcare provider, treat early for effective accute treatment and/or treat regularly every other day for effective migraine prevention. 2. Set an intensity that is strong but comfortable. Use the + to increase the intensity until it feels strong yet comfortable and not painful. Setting the intensity below this point could decrease the efficacy of the treatment. In clinical trials, levels below 20% were found to be less effective by the majority of patients. 3. Complete a full treatment. For effective results, complete the full 45-minute treatment. Consult with your healthcare provider if you have questions about your treatment approach.

Posted 1 year ago

“Really works with our 8 year old daughter”

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Posted 1 year ago

Trish, we're thrilled to hear your daughter has found relief with the Nerivio REN wearable 💚 Nerivio Cares is always here for any questions or assistance.

Posted 1 year ago

“The invention in the world for migranes! I'd suffer from migranes since my earliest 9 years, been taking pain medice for my chronic migranes. Now this is my pain relief definitely cost effective and worth every penny. LOVE IT!”

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Posted 1 year ago

Maria, we're thrilled to hear you have found relief with the Nerivio REN wearable. Thanks for taking the time to share your experience. We're always here if you have any questions or would like assistance 💚

Posted 1 year ago

“I am very impressed with the Nerivio device. I have occipital nerve issues and I wake every morning with a migraine. Just knowing that I am able to get relief (even if it is only for a short time on alternate days), is very reassuring.”

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Posted 1 year ago

Patricia, we're thrilled to hear you have found relief with the Nerivio REN wearable 💚 Thanks for taking the time to share your experience. We're always here for you!

Posted 1 year ago

“No effect or change to my migraines”

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Posted 1 year ago

Aubrey, we are sorry to hear that you did not experience relief of your migraine after using Nerivio. You can try using Nerivio a couple more times to see if it will work for you. It is important to follow some key tips: 1. Start treatment early: As with all acute migraine treatments, treating early is key to success and improved efficacy. 2. Set an intensity that is strong but comfortable: Use the + to increase the intensity until it feels strong yet comfortable and not painful. Setting the intensity below this point could decrease the efficacy of the treatment. In clinical trials, levels below 20% were found to be less effective by the majority of patients. 3. Complete a full treatment: For effective results, complete the full 45-minute treatment. Consult with your healthcare provider if you have questions about your treatment approach. For assistance with your Nerivio, send us a DM or contact Nerivio Cares customer support (📩 support@nerivio.com / 📞 866-637-4846). One of our Nerivio Cares representatives will be able to help you get the most effective treatment with your REN wearable.

Posted 1 year ago

“Only two treatments in, but it disconnects from the app even though inches away and some videos don’t play properly A month in, this device is showing no effect at all as a preventative and on several days I have developed a migraine after using it….. I’m n the UK and have had no response from the help contact in response to my queries and am wondering why?”

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Posted 1 year ago

Thanks for letting us know. Always make sure you have the latest version of the Nerivio app, and if this issue continues, follow the below steps to troubleshoot this problem: 1. Turn your phone off and back on. 2. Turn Bluetooth off and back on again in the settings menu. Do not try to pair the device from the Bluetooth menu. 3. Place the device next to the phone on a table. (If the device is on your arm please remove it when connecting.) 4. Turn on the device by pushing the power button (green light will flash). 5. Open the Nerivio App on your phone. 6. Press the “Connect Nerivio” button. 7. Wait 10 seconds to see if the device automatically pairs or prompts you to pair for the first time. If this does not work, please contact Nerivio Cares at 937-637-4846 for further assistance.📞

Posted 1 year ago

“I do not feel this has worked for me so far for any of my migraines . Your customer service is -1000 out of 10. They leave you waiting for answers forever in the chat or never come back and answer your question at all that they started to answer. I'm still waiting on help.”

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Posted 1 year ago

Katie, we are sorry to hear that you did not experience relief of your migraine after using Nerivio. You can try using Nerivio a couple more times to see if it will work for you. It is important to follow some key tips: 1. Start treatment early: As with all acute migraine treatments, treating early is key to success and improved efficacy. 2. Set an intensity that is strong but comfortable: Use the + to increase the intensity until it feels strong yet comfortable and not painful. Setting the intensity below this point could decrease the efficacy of the treatment. In clinical trials, levels below 20% were found to be less effective by the majority of patients. 3. Complete a full treatment: For effective results, complete the full 45-minute treatment. Consult with your healthcare provider if you have questions about your treatment approach. For assistance with your Nerivio, send us a DM or contact Nerivio Cares customer support (📩 support@nerivio.com / 📞 866-637-4846). One of our Nerivio Cares representatives will be able to help you get the most effective treatment with your REN wearable.

Posted 1 year ago

“I am very disappointed. The amount of money I spend on something that didn't work even once. Gives me a migraine.”

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Posted 1 year ago

Thank you for this feedback, Gerda. We are sorry that you have not experienced relief of your migraine after using Nerivio. You can try using Nerivio a couple more times to see if it will work for you. Our South Africa distributor, Dr. Reddy’s Laboratories, can also provide assistance to help you get the most effective treatment with your Nerivio REN wearable (📩support@nerivio.co.za / 📞018 011 5205). At this time, Nerivio is not covered by insurance in South Africa, but we hope that may change in the future. If you have any further questions, we’re here to help!

Posted 1 year ago

“Help me learn to relax when in the midst of migraine. I love the coaching videos.”

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Posted 1 year ago

Hi, Karen. We're happy to hear that you're enjoying the Guided Imagery, Education, and Relaxation (GIER) video library in the Nerivio app. 💚 Thanks for taking the time to write a review!

Posted 1 year ago

“Esperaba que me la hubiera quitado del todo.”

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Posted 1 year ago

Hi there. If you need assistance with your Nerivio REN wearable, you are welcome to contact Nerivio Spain customer support: soportepacientes@nerivio.es (email 📩) or 93-355-49-16 (phone📞).

Posted 1 year ago

“I find it to be effective in breaking a migraine back to a manageable headache, for which I am grateful.”

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Posted 1 year ago

Michael, we're happy to hear you have found relief with Nerivio 💚 Thank you for taking the time to share your experience.

Posted 1 year ago

“Estoy igual que estaba”

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Posted 1 year ago

Thanks for taking the time to write a review, Carmen. We are sorry to hear that you have not experienced relief of your migraine after using Nerivio. You can try using Nerivio a couple more times to see if it will work for you. For assistance with your Nerivio REN wearable, you are welcome to contact Nerivio Spain customer support: soportepacientes@nerivio.es (email 📩) or 93-355-49-16 (phone📞). Please consult with your healthcare provider if you have questions about your treatment approach.

Posted 1 year ago

“My Nerivio experience is good at this time. I have only had 5 sessions, I will rate it out this time a #5.”

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Posted 1 year ago

Thanks for taking the time to share your Nerivio experience, Emmett. We're happy to hear you have found relief and are always here for you.

Posted 1 year ago

“I don't really see it working, it is possible maybe it helps tiny but I don't hv confident when I use it that my migraine will go away”

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Posted 1 year ago

We are sorry to hear that you have not experienced relief of your migraine after using Nerivio. You can try using Nerivio a couple more times to see if it will work for you. It is important to follow some key tips: 1. Start treatment early: As with all acute migraine treatments, treating early is key to success and improved efficacy. 2. Set an intensity that is strong but comfortable: Use the + to increase the intensity until it feels strong yet comfortable and not painful. Setting the intensity below this point could decrease the efficacy of the treatment. In clinical trials, levels below 20% were found to be less effective by the majority of patients. 3. Complete a full treatment: For effective results, complete the full 45-minute treatment. Please consult with your healthcare provider if you have questions about your treatment approach. For assistance, send us a DM or contact Nerivio Cares customer support (📩 support@nerivio.com / 📞 866-637-4846). One of our Nerivio Cares representatives will be able to help you get the most effective treatment with your device.

Posted 1 year ago

“Used it 2 times within 2 hours. Headache was on left side. It worked much better when on left arm than when on right.”

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Posted 1 year ago

Thanks for taking the time to share your Nerivio experience, Melissa. Nerivio can be placed on either arm, regardless of the side of the headache. Whichever is most comfortable for you! We do recommend you switch arms between treatments, and please consult with your healthcare provider if you have questions about your treatment approach.

Posted 1 year ago

“No effect Just Placebo to the patient”

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Posted 1 year ago

We are sorry to hear that you have not experienced relief of your migraine after using Nerivio, Drpranay. You can try using Nerivio a couple more times to see if it will work for you, as Nerivio was shown to be significantly more effective when compared with a placebo (inactive) treatment in the treatment of migraine. Also, Nerivio India customer support is available to help you get the most effective treatment with your Nerivio REN wearable: 📩 neriviodrl@porteamedical.com / 📞1800-123-2360. We hope you find relief soon.

Posted 1 year ago

“So easy it connects.”

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Posted 1 year ago

We're happy to hear about your Nerivio treatment experience, Selina!

Posted 1 year ago

“It has helped but not a ton, and it costs a lot of money for someone in school.”

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Posted 1 year ago

Rachel, we are sorry to hear that the Nerivio Savings Program is not meeting your expectations. We are a small business that is committed to making Nerivio affordable and are working hard to expand insurance coverage so patients can have access to drug-free migraine treatment. We are here for any further clarifications and will be happy to answer any additional questions.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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