Name: Nerivio
Rating: 3.92

“Pain in the ass trying to always get it synced…takes 20-30 minutes standing on me head with my tongue stuck out and one leg in the air…and then when it does FINALLY sync, and I get it strapped back on (since it never syncs when in place) it then times out in 10 seconds and I have start all over again…Talk about helping my headaches…helping them increase in pain and frustration!!! I have thrown away too many pads, that still have life on them, trying to get one that syncs within 3-4 slaps on the tab!!! Ugh!! So f’in frustrated right now!!!”

Helpful Report

Posted 3 weeks ago

Hi Steven, thank you for sharing your feedback. We're sorry to hear that you've been having trouble connecting with Nerivio Infinity. The device is designed to sync quickly and reliably, and repeated connection attempts are not the intended experience. Our support team have been trying to reach out, we would be happy to investigate this further and assist with troubleshooting. Please contact us at Nerivio Cares support team 💌support@nerivio.com or 📞866-637-4846, and we'll do our best to help resolve this as quickly as possible. We appreciate your feedback and the opportunity to support you.

Posted 3 weeks ago

“I despise the new device. I used an older model in the past and never had an issue. Treatments were quick and easy. The new device is terrible. It requires my phone to sync each time it’s used AND with or without a phone case I cannot get the NFC circle to scan. Wasted a half hour this morning and device never synced to my phone. Can’t review how well it works since I cannot get it to do anything.”

Helpful Report

Posted 1 month ago

Hi Ashley, thank you for sharing your feedback. We’re sorry to hear that you’ve been having trouble connecting with Nerivio Infinity. The device is designed to sync quickly and reliably, and repeated connection attempts are not the intended experience. We would be happy to investigate this further and assist with troubleshooting. Please contact us at Nerivio Cares support team 💌support@nerivio.com or 📞866-637-4846, and we’ll do our best to help resolve this as quickly as possible. We appreciate your feedback and the opportunity to support you.

Posted 1 month ago

“Terrible cumbersome compared to the oroginal”

Helpful Report

Posted 1 month ago

Hi Joan, we're sorry to hear about your experience. We'd be happy to offer you guidance and support on connecting your Nerivio device. We have informed our support team, Nerivio Cares. Please reach out to us at 📩 support@nerivio.com / 📞 866-637-4846

Posted 1 month ago

“When the ring connects it has helped a bit. I get so frustrated trying to get it to connect I simply give up. Not worth 1.5 hours trying to get it to connect when I’m already miserable. I would have much preferred to have cursed in this review but I am more civil than that!”

Helpful Report

Posted 3 months ago

Hi Janet, we're sorry to hear about your experience. Our support team has been trying to get in contact to offer you assistance and guidance on this issue. We'd be happy to help you, please reach out to us at Nerivio Cares support team at 📩 support@nerivio.com / 📞 866-637-4846 Please do not hesitate to reach out for any additional help, we're here for you.

Posted 2 months ago

“The device is very difficult to sync It times out frequently It’s difficult to put on with one hand The app froze during a treatment I’ve used it 3 times, it doesn’t seem to help I have a new iPhone Collin was very helpful getting it working the first time”

Helpful Report

Posted 3 months ago

Hi Alan, thank you for sharing your experience. We're sorry to hear you had difficulties in connecting and placing the armband. We were happy to hear your call with Collin was helpful, please do not hesitate to reach out and request any assistance or guidance. We are alwyas here for you💚

Posted 3 months ago

“The first device worked well, and helped me with the headaches. The second device would not work. I am having a 10+ headache. I tried to connect the NFC tag for more than an hour, and it still hasn’t worked yet. It’s not worth it plus all that money. I am throwing it in the garbage.”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback, Cynthia. We’re sorry to hear that you’ve been having trouble connecting with Nerivio Infinity. The device is designed to sync quickly and reliably, and repeated connection attempts are not the intended experience. Our team has been trying to contact you to help investigate this further and assist with troubleshooting. Please contact us at Nerivio Cares support team 💌support@nerivio.com or 📞866-637-4846, and we’ll do our best to help resolve this as quickly as possible. We appreciate your feedback and the opportunity to support you. Wishing you relief and better days ahead, The Nerivio Team

Posted 3 months ago

“We went with standard shipping and it’s taking forever. If you or your child is really struggling, I’d definitely recommend paying for the quicker shipping option.”

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Posted 4 months ago

Hi Harper, we're sorry to hear about your experience. We'd be happy to check your shipping status, please contact us at Nerivio Cares customer support (📩 support@nerivio.com / 📞 866-637-4846) We're always here for you💚

Posted 4 months ago

“I tried preventative treatments twice. Got headache same day as second treatment. Did another treatment. Headache worsened. Took Ubrelvy. Today another headache. Did treatment as soon as i could. Headache worsened. Took Ubrelvy.”

Helpful Report

Posted 4 months ago

Hi Kellene, we're sorry to hear you did not find relief of your migraine after using Nerivio🙏 We understand migraine affects everyone differently and that each toolbox is tailored to meet the individual's specific needs. In addition, the timing of relief varies among users, and some may require multiple sessions for noticeable improvement. While clinical trials showed significant results, individual responses can differ. If you would like to give Nerivio another try, Nerivio Cares customer support (📩 support@nerivio.com / 📞 866-637-4846) will be able to help you get the most effective treatment with your device.

Posted 4 months ago

“Nerivio triggers my migraine and all my mails to the customer service are not accepted, they are all returned. It is very unsatisfying. :( I will have to call again which means at least an hour waiting to get connected.”

Helpful Report

Posted 5 months ago

Hi Cornella, we're sorry to hear about your experience🙏 We'd be happy to assist you on this, since In Germany Nerivio is distributed by betapharm, please contact Nerivio Germany customer support at 💌kontakt@nerivio.de or 📞0800-589-26-38 and share a valid number for them to contact you directly. We're here for any additional assistance you may need💚

Posted 5 months ago

“I absolutely hate the new updates to the Nerivio device. I loved the idea of creating less waste by just replacing the electrodes but the new design and features are just awful. The new NFC tag means you must use your device with a smartphone which for me is less desirable than using my IPad which is easier to see, especially when I am trying to avert a migraine. The new technology is not simple to use at all. EVERYTIME I try to use the device now I end up in an endless loop of turning on the device, getting it connected to the app, trying unsuccessfully to to "tap" the NFC until the device shuts down. I attempted this loop for 20 minutes this morning and gave up. And for some bizarre reason, the arm band is now so small I need an extension. Trying to manipulate the device and the armband is hard enough, adding the extension has made it impossible to do without assistance. I used to love this device and found it a very helpful migraine tool. I no longer feel that way and will not renew my subscription nor would I recommend this device to anyone else. The "improvements" have wrecked it's performance. I am very sorry not have this tool anymore.”

Helpful Report

Posted 5 months ago

Hi Laura, thank you for sharing your experience. We’re truly sorry to hear about your frustration. With Nerivio Infinity, our goal was to improve sustainability by eliminating the need to dispose of the full device and battery, and allowing replacement of electrodes only, at no additional cost. That said, ease of use is critical, and we’re sorry this hasn’t been your experience. If your device does not support NFC, you should receive a pop-up message stating that NFC is not supported and that you may continue using the electrode pad. After pressing “OK,” you should be able to start treatment without syncing the NFC. If you’re experiencing connection loops or other issues on your phone, our Nerivio Cares team would be glad to troubleshoot with you. In addition, the armband is available in four sizes (S–XL), with extensions for larger sizing needs. If you need an additional extender or a different size, please reach us at Nerivio Cares at support@nerivio.com or 866-637-4846. We would also truly value the opportunity to learn more about your experience and would welcome connecting for a brief conversation if you’re open to it. We appreciate your feedback and hope we can support you further🙏

Posted 5 months ago

“It work once have been trying to get it to work will not sync , this is very annoying when you have a migraine, big mistake on trying this thing waste of money.”

Helpful Report

Posted 5 months ago

Hi Jennifer, we’re sorry to hear how frustrating this was, especially during a migraine attack. Our Nerivio Cares team was able to connect with you and guide you through the syncing process, and we’re glad the issue was resolved during the call. If you ever need assistance again, we’re here to help💚

Posted 5 months ago

“I hate the redesigned model. The old version was a lot easier to use. Now I have to charge it, I have to assemble 3 pieces to get it to work, I have to bumble to find the NFC tag, I have to store part of it in a separate pouch that doesn’t fit the device, all while I have a blinding migraine at 3am. I wish they sold the old model. I’m switching to cefaly.”

Helpful Report

Posted 5 months ago

Thank you for sharing your experience. We truly understand your frustration, and we’re sorry to hear how migraine has impacted you. Nerivio Infinity was designed to be rechargeable to offer a more sustainable and cost-effective option for long-term migraine treatment. Instead of replacing the entire device, the rechargeable model allows repeated use with new Refill Units, which are securely synced via NFC for each treatment session. This approach helps reduce waste and supports ongoing therapy over time. We genuinely appreciate your feedback and will be sure to share it with our development team as we continue to improve. If you’d be open to it, we’d also value the opportunity to learn more from your experience through a brief user interview. Wishing you relief and better days ahead.

Posted 5 months ago

“No impact on my migraine”

Helpful Report

Posted 6 months ago

Hi Niranjan, we're sorry to hear you did not find relief of your migraine after using Nerivio🙏 We understand migraine affects everyone differently and that each toolbox is tailored to meet the individual's specific needs. In addition, the timing of relief varies among users, and some may require multiple sessions for noticeable improvement. While clinical trials showed significant results, individual responses can differ. We recommend consulting with your healthcare provider about your experience.

Posted 6 months ago

“No noto nada de nada😓😡 Fatal”

Helpful Report

Posted 6 months ago

Hi Pilar, we're sorry to hear that you did not experience relief of your migraine after using Nerivio. We understand migraine affects everyone differently and that each toolbox is tailored to meet the individual's specific needs. In addition, the timing of relief varies among users, and some may require multiple sessions for noticeable improvement. While clinical trials showed significant results, individual responses can differ. If you'd like to give Nerivio another try, Nerivio Cares customer support (📩 support@nerivio.com / 📞 866-637-4846) will be able to help you get the most effective treatment with your device.

Posted 6 months ago

“Did not help at all. Tried a few times right at the beginning of the migraine attack, and a high percentage of stimulation--to no avail. Expensive device which is a waste of money.”

Helpful Report

Posted 6 months ago

We're sorry to hear you did not find relief of your migraine after using Nerivio, Mixhalle🙏 We understand migraine affects everyone differently and that each toolbox is tailored to meet the individual's specific needs. In addition, the timing of relief varies among users, and some may require multiple sessions for noticeable improvement. While clinical trials showed significant results, individual responses can differ. If you'd like to give Nerivio another try, Nerivio Cares customer support (📩 support@nerivio.com / 📞 866-637-4846)

Posted 6 months ago

“Plz send me lengves hindi”

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Posted 6 months ago

“Chronic Migraine, daily for 3 years. Since start of Nerivio treatment- no change in headche”

Helpful Report

Posted 7 months ago

We're sorry to hear that you did not experience relief of your migraine after using Nerivio. We understand migraine affects everyone differently and that each toolbox is tailored to meet the individual's specific needs. In addition, the timing of relief varies among users, and some may require multiple sessions for noticeable improvement. While clinical trials showed significant results, individual responses can differ. We recommend consulting with your healthcare provider about your experience.🙏

Posted 7 months ago

“No impact. Mostly I can’t get it to function. Malfunctions over and over. Very frustrating unit.”

Helpful Report

Posted 8 months ago

Hi Larissa, thank you for sharing your experience. We have escalated this issue to our support team, they will be reaching out to you.

Posted 8 months ago

“I have seen no difference in the few times I’ve used it. Disappointed.”

Helpful Report

Posted 8 months ago

Thank you for your feedback, Brigette. We’re sorry to hear that your experience with Nerivio was different from what you expected. Migraine affects everyone differently, and each person’s toolbox needs to be tailored to their individual needs. We generally recommend using Nerivio at least 4–5 times to allow it to fit into your personal migraine management cycle, find your optimal intensity level, and get comfortable with the treatment. If Nerivio was prescribed as a preventive therapy, consistency is essential—treating every other day for at least two months is important to see meaningful results. If you’d like to give Nerivio another try, our Nerivio Cares team would be happy to support you and help you get the most effective experience possible. 📩 support@nerivio.com 📞 866-637-4846

Posted 8 months ago

“Nerivio did not relieve my migraine even once. I always have to take other medication within 1 hour after using Nerivio.”

Helpful Report

Posted 8 months ago

Hi Anita, thank you for letting us know about your Nerivio experience. We understand migraine affects everyone differently and that each toolbox is tailored to meet the individual's specific needs. If you'd like to give Nerivio another try, Nerivio Cares customer support (📩 support@nerivio.com / 📞 866-637-4846) will be able to help you get the most effective treatment with your device.

Posted 8 months ago

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