Name: Nerivio
Rating: 3.90

“It does not seem to help...40 frequency should provide some relief.”

Posted 1 year ago

Hi, we are sorry to hear that you have not experienced relief of your migraine after using Nerivio and encourage you to complete a few more sessions to see if it will work for you. It is important to follow some key tips: 1. Based on the usage directions from your healthcare provider, treat early for effective accute treatment and/or treat regularly every other day for effective migraine prevention. 2. Set an intensity that is strong but comfortable. Use the + to increase the intensity until it feels strong yet comfortable and not painful. Setting the intensity below this point could decrease the efficacy of the treatment. In clinical trials, levels below 20% were found to be less effective by the majority of patients. 3. Complete a full treatment. For effective results, complete the full 45-minute treatment. Consult with your healthcare provider if you have questions about your treatment approach and feel free contact Nerivio Cares customer support if you need assistance with your REN wearable (📩 support@nerivio.com / 📞 866-637-4846).

Posted 1 year ago

“I am using this Device since Nov 2024 but didn't observed any significant improvement in the frequency of Migrane attack. Even didn't get temporary relief when I use this device during migraine.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you did not experience relief of your migraine after using Nerivio, Atil. You can try using Nerivio a couple more times to see if it will work for you. It is important to follow some key tips: 1. Based on the usage directions from your healthcare provider, treat early for effective accute treatment and/or treat regularly every other day for effective migraine prevention. 2. Set an intensity that is strong but comfortable. Use the + to increase the intensity until it feels strong yet comfortable and not painful. Setting the intensity below this point could decrease the efficacy of the treatment. In clinical trials, levels below 20% were found to be less effective by the majority of patients. 3. Complete a full treatment. For effective results, complete the full 45-minute treatment. Consult with your healthcare provider if you have questions about your treatment approach and feel free contact Nerivio Cares customer support if you need assistance with your REN wearable (📩 support@nerivio.com / 📞 866-637-4846).

Posted 1 year ago

“Your customer service is not professional. Their ability to communicate in clear and concise English is non-existent.”

Helpful Report

Posted 1 year ago

“So far absolutely no improvement”

Helpful Report

Posted 1 year ago

Hi, Katharina. We are sorry to hear that you have not yet experienced relief with Nerivio. You can try using Nerivio a couple more times to see if it will work for you. It is important to follow some key tips: 1. Based on the usage directions from your healthcare provider, treat early for effective accute treatment and/or treat regularly every other day for effective migraine prevention. 2. Set an intensity that is strong but comfortable. Use the + to increase the intensity until it feels strong yet comfortable and not painful. Setting the intensity below this point could decrease the efficacy of the treatment. In clinical trials, levels below 20% were found to be less effective by the majority of patients. 3. Complete a full treatment. For effective results, complete the full 45-minute treatment. Consult with your healthcare provider if you have questions about your treatment approach.

Posted 1 year ago

“No effect or change to my migraines”

Helpful Report

Posted 1 year ago

Aubrey, we are sorry to hear that you did not experience relief of your migraine after using Nerivio. You can try using Nerivio a couple more times to see if it will work for you. It is important to follow some key tips: 1. Start treatment early: As with all acute migraine treatments, treating early is key to success and improved efficacy. 2. Set an intensity that is strong but comfortable: Use the + to increase the intensity until it feels strong yet comfortable and not painful. Setting the intensity below this point could decrease the efficacy of the treatment. In clinical trials, levels below 20% were found to be less effective by the majority of patients. 3. Complete a full treatment: For effective results, complete the full 45-minute treatment. Consult with your healthcare provider if you have questions about your treatment approach. For assistance with your Nerivio, send us a DM or contact Nerivio Cares customer support (📩 support@nerivio.com / 📞 866-637-4846). One of our Nerivio Cares representatives will be able to help you get the most effective treatment with your REN wearable.

Posted 1 year ago

“Only two treatments in, but it disconnects from the app even though inches away and some videos don’t play properly A month in, this device is showing no effect at all as a preventative and on several days I have developed a migraine after using it….. I’m n the UK and have had no response from the help contact in response to my queries and am wondering why?”

Helpful Report

Posted 1 year ago

Thanks for letting us know. Always make sure you have the latest version of the Nerivio app, and if this issue continues, follow the below steps to troubleshoot this problem: 1. Turn your phone off and back on. 2. Turn Bluetooth off and back on again in the settings menu. Do not try to pair the device from the Bluetooth menu. 3. Place the device next to the phone on a table. (If the device is on your arm please remove it when connecting.) 4. Turn on the device by pushing the power button (green light will flash). 5. Open the Nerivio App on your phone. 6. Press the “Connect Nerivio” button. 7. Wait 10 seconds to see if the device automatically pairs or prompts you to pair for the first time. If this does not work, please contact Nerivio Cares at 937-637-4846 for further assistance.📞

Posted 1 year ago

“I do not feel this has worked for me so far for any of my migraines . Your customer service is -1000 out of 10. They leave you waiting for answers forever in the chat or never come back and answer your question at all that they started to answer. I'm still waiting on help.”

Helpful Report

Posted 1 year ago

Katie, we are sorry to hear that you did not experience relief of your migraine after using Nerivio. You can try using Nerivio a couple more times to see if it will work for you. It is important to follow some key tips: 1. Start treatment early: As with all acute migraine treatments, treating early is key to success and improved efficacy. 2. Set an intensity that is strong but comfortable: Use the + to increase the intensity until it feels strong yet comfortable and not painful. Setting the intensity below this point could decrease the efficacy of the treatment. In clinical trials, levels below 20% were found to be less effective by the majority of patients. 3. Complete a full treatment: For effective results, complete the full 45-minute treatment. Consult with your healthcare provider if you have questions about your treatment approach. For assistance with your Nerivio, send us a DM or contact Nerivio Cares customer support (📩 support@nerivio.com / 📞 866-637-4846). One of our Nerivio Cares representatives will be able to help you get the most effective treatment with your REN wearable.

Posted 1 year ago

“I am very disappointed. The amount of money I spend on something that didn't work even once. Gives me a migraine.”

Helpful Report

Posted 1 year ago

Thank you for this feedback, Gerda. We are sorry that you have not experienced relief of your migraine after using Nerivio. You can try using Nerivio a couple more times to see if it will work for you. Our South Africa distributor, Dr. Reddy’s Laboratories, can also provide assistance to help you get the most effective treatment with your Nerivio REN wearable (📩support@nerivio.co.za / 📞018 011 5205). At this time, Nerivio is not covered by insurance in South Africa, but we hope that may change in the future. If you have any further questions, we’re here to help!

Posted 1 year ago

“Estoy igual que estaba”

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Posted 1 year ago

Thanks for taking the time to write a review, Carmen. We are sorry to hear that you have not experienced relief of your migraine after using Nerivio. You can try using Nerivio a couple more times to see if it will work for you. For assistance with your Nerivio REN wearable, you are welcome to contact Nerivio Spain customer support: soportepacientes@nerivio.es (email 📩) or 93-355-49-16 (phone📞). Please consult with your healthcare provider if you have questions about your treatment approach.

Posted 1 year ago

“I don't really see it working, it is possible maybe it helps tiny but I don't hv confident when I use it that my migraine will go away”

Helpful Report

Posted 1 year ago

We are sorry to hear that you have not experienced relief of your migraine after using Nerivio. You can try using Nerivio a couple more times to see if it will work for you. It is important to follow some key tips: 1. Start treatment early: As with all acute migraine treatments, treating early is key to success and improved efficacy. 2. Set an intensity that is strong but comfortable: Use the + to increase the intensity until it feels strong yet comfortable and not painful. Setting the intensity below this point could decrease the efficacy of the treatment. In clinical trials, levels below 20% were found to be less effective by the majority of patients. 3. Complete a full treatment: For effective results, complete the full 45-minute treatment. Please consult with your healthcare provider if you have questions about your treatment approach. For assistance, send us a DM or contact Nerivio Cares customer support (📩 support@nerivio.com / 📞 866-637-4846). One of our Nerivio Cares representatives will be able to help you get the most effective treatment with your device.

Posted 1 year ago

“No effect Just Placebo to the patient”

Helpful Report

Posted 1 year ago

We are sorry to hear that you have not experienced relief of your migraine after using Nerivio, Drpranay. You can try using Nerivio a couple more times to see if it will work for you, as Nerivio was shown to be significantly more effective when compared with a placebo (inactive) treatment in the treatment of migraine. Also, Nerivio India customer support is available to help you get the most effective treatment with your Nerivio REN wearable: 📩 neriviodrl@porteamedical.com / 📞1800-123-2360. We hope you find relief soon.

Posted 1 year ago

“Making migraines more intense and more severe.”

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Posted 1 year ago

Hi Gary, Thanks for your feedback. Nerivio leads to pain relief in 2 out of 3 people with migraine (67%) and to pain freedom in more than 1 out of 3 (37%). As in all treatments for migraine, not everyone benefits from Nerivio. In such cases, the migraine attack itself may continue and even worsen with time, which is the natural progress of untreated migraine attacks. In other words, worsening of an attack may result from the patient not being responsive to the treatment, not considered a side effect from the treatment itself. If you would like to speak with our Support Team to review any tips for best usage, please give us a call at (937) 637-4846 M-F 8 am-8 pm ET or by emailing us at support@nerivio.com.

Posted 1 year ago

“I'm not experiencing any pain reduction”

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Posted 1 year ago

Hi, Chetana. Thank you for letting us know Nerivio has not worked for you yet. Based on our clinical studies and feedback from users, we recommend using Nerivio about 4-5 times to evaluate its efficacy for aborting your migraine attacks. Otherwise, if you have treated with Nerivio and have not experienced relief/freedom, or the migraine has returned, you may administer additional treatments on the same day. We recommend you switch arms between treatments. Nerivio Cares customer support (support@nerivio.com / 866-637-4846) is also available to help you get the most effective treatment with your Nerivio, and please consult your healthcare provider with any additional questions.

Posted 1 year ago

“So far the app is incredibly glitchy. It glitched, ended a treatment after 1 minute and counted that as a full treatment. I called customer service who kept saying that I ended the treatment pre-maturely and accusing me of doing it when I was insisting that their app glitched. They could not fathom a glitch nor admit to it and kept saying “this was you.” It used an entire treatment. Customer service is literally pointless. This is the second time I’ve called them. The first was a glitch with their website where I couldn’t check out and the first person just got rude and said “yes it happens what do you want me to do about it?” I called again and the Second Lady realized it was a problem and escalated it to IT to have it rectified. I swear their customer service is garbage. Is the device worth all this? Doubtful. I’ve let others know to stay away in migraine forums. What a dumpster fire”

Helpful Report

Posted 1 year ago

Hi, Stephanie. We are sorry to hear you are not satisfied with your Nerivio experience and the service provided by the customer support line. Thank you for sharing your feedback with us. If there is anything else we can assist you with, you're welcome to give us a call at 937-637-4846 (Monday-Friday 8 am - 8 pm ET).

Posted 1 year ago

“After 3 sittings my brain started paining severely. I could feel pain on touching my skull. I would not recommend this product. Doesn't seem to be safe product.”

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Posted 1 year ago

Hi. Thank you for letting us know. In India, Nerivio is distributed by Dr. Reddy’s Laboratories through Portea Medical. Please report any adverse events experienced during a treatment with Nerivio here: neriviodrl@porteamedical.com / 1800-123-2360.

Posted 1 year ago

“It did not help my headaches.”

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Posted 1 year ago

Thank you for letting us know about your Nerivio experience. We understand migraine affects everyone differently, and each migraine toolbox is tailored to meet the individual's specific needs. If you'd like to give Nerivio another try, please contact Nerivio Cares customer support (support@nerivio.com / 866-637-4846). One of our Nerivio Cares representatives will be able to help you get the most effective treatment with your device.

Posted 1 year ago

“It's useless for chronic migraine conditions. Don't waste your money. I lost 14k which is monthly income here for any middle class family in India. It's all business for doctors and nerivio company. Sales team forces you to take this device and promise 50% refund if it didn't worked. When you ask them to refund as promised they make excuses. So this is only business they don't care for patients at all.”

Helpful Report

Posted 1 year ago

Thank you for letting us know. We are sorry to hear you are not satisfied with your Nerivio experience. In India, Nerivio is distributed by Dr. Reddy’s Laboratories through Portea Medical. In the meantime while your feedback is escalated, we encourage you to contact Nerivio India customer support for further assistance: neriviodrl@porteamedical.com / 1-800-123-2360.

Posted 1 year ago

“Hasta el momento no me ha ayudado, no siento mejoría en las migrañas, de igual manera seguiré dando oportunidad.”

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Posted 1 year ago

Siempre estamos aquí para ayudarte si tienes alguna pregunta o necesitas ayuda con tu dispositivo, Gloria. Comuníquese con el servicio de atención al cliente de Nerivio Cares en support@nerivio.com o al 1-866-637-4846 si desea hablar con alguien en español. ¡Gracias!

Posted 1 year ago

“I’ve done about 4 treatments so far and none have worked. I was excited to try this and disappointed that it hasn’t worked.”

Helpful Report

Posted 1 year ago

Carmen, we understand migraine affects everyone differently and appreciate you letting us know about your experience. Based on our clinical studies and feedback from users, we recommend using Nerivio about 4-5 times to evaluate its efficacy for aborting your migraine attacks. If you have treated with Nerivio and have not experienced relief/freedom, or the migraine has returned, you may administer additional treatments on the same day. We recommend you switch arms between treatments. Nerivio Cares customer support (support@nerivio.com / 866-637-4846) is also available to help you get the most effective treatment with your Nerivio.

Posted 1 year ago

“I have now used it 4 times and have had zero change”

Helpful Report

Posted 1 year ago

Chantal, we understand migraine affects everyone differently and appreciate you letting us know about your experience. If you have treated with Nerivio and have not experienced relief/freedom, or the migraine has returned, you may administer additional treatments on the same day. We recommend you switch arms between treatments. Nerivio Cares customer support (support@nerivio.com / 866-637-4846) is also available to help you get the most effective treatment with your Nerivio.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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