The Real Pie Company Reviews

4.7 Rating 2,319 Reviews
93 %
of reviewers recommend The Real Pie Company
4.7
Based on 2,319 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Real Pie Company  Reviews
Visit Website

Phone:

01293 855380

Email:

brett@bbsfoods.co.uk

Location:

The Real Pie Company Units 17-20 Imperial Business Centre Rutherford Way Crawley West Sussex
Crawley
RH10 9PF

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The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  5 star review on 4th April 2021
Gareth Leatham
The Real Pie Company  5 star review on 27th February 2021
Emma Kempster
Anonymous
Anonymous  // 01/01/2019
I ordered steak pie collection and the sausage rolls. I received the sausage rolls but mince, onion's and vegetable pasties arrived. 2 phone calls and 3 emails later no contact from you. Very poor customer service.
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Posted 3 years ago
No order or reply to email.
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Posted 3 years ago
very poor communication I sent 3 emails before they rteplied the pies although nice are not value for money
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Posted 3 years ago
Raw pastry and didn’t even respond to complaint
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Posted 3 years ago
Only received part order despite email stating order was processed ready for delivery. Refunded items unavailable but this made postage price uneconomical.surely it must have been known on packing that some were missing but refund email did not come until parcel on its way. Pies themselves were unremarkable.certainly not worth the price
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Posted 3 years ago
Bought a lot from the real pie company and always been good but my last order was terrible pies and pasties were raw on bottom sausage rolls were cooked but all produce was wasted as wrapped in poorly wrapped cling film and soggy and wet cool packs were warm in box’s on arrival I received a refund and an offer of £5 off a next order terrible customer service from Brett surprised as he Serbs like a nice genuine guy I can’t believe they don’t value their customers such a shame
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Posted 3 years ago
The pies did not turn up , so cannot rate them !
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Posted 3 years ago
I’m disgusted. I kept 6 pies in the fridge for a small gathering in memory of our mother on her 102nd birthday 21/8. When I went to warm them, every pie had varying degrees of mould on top. We had to send out for food and it ruined the entire night, because mum loved her pies. So angry and upset with you for destroying our plans and memories.
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Posted 3 years ago
I have now had two deliveries of pies delivered at a temperature above 18 degrees.this is of some concern to me as someone who is old infirm or with bad health could really have a problem. I have had pies delivered from wales pasties from Cornwall and they have all been delivered at perfect temperature. Yet the pies from 4 miles up the road can’t get it right. I have emailed my complaint but have yet to get a reply. I have binned the second pies and now request a refund .
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Posted 3 years ago
Ordered quite a lot of different piles at the moment I have received the shepherds pie one . Had one that night and was really disappointed very little filling and very dry . Should be a lot better for the price that is charged. Not looking forward to the rest. Silly thing is I thought I would treat myself to some good pie what a joke
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Posted 4 years ago
Ordering and delivery was first class, sadly the product was Disappointing, definitely won’t be placing a second order
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Posted 4 years ago
ask the van drives from the DPD company and the boss .
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Posted 4 years ago
Very disappointing, the top of the quiches were dark in colour, the internal filling was dry. I’m assuming the quiches had passed quality control. We like the top of the quiche to look like the photos you have on your website. The photos are very impressive, can we have the address and or phone number of the company that produced the quiches for the photos. Given you were happy to send them out in that condition we will not be purchasing any more. We can obtain the same quality quiches from Asda or Morrisons. We purchased the quiches from you to impress friends we had over, we were unwilling to display what looked like burnt offerings. It’s our fault trying to impress other people Regards Glyn and Yvonne
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Posted 4 years ago
The Real Pie Company is rated 4.7 based on 2,319 reviews