The Real Pie Company Reviews

4.7 Rating 2,319 Reviews
93 %
of reviewers recommend The Real Pie Company
4.7
Based on 2,319 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Real Pie Company  Reviews
Visit Website

Phone:

01293 855380

Email:

brett@bbsfoods.co.uk

Location:

The Real Pie Company Units 17-20 Imperial Business Centre Rutherford Way Crawley West Sussex
Crawley
RH10 9PF

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The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  5 star review on 4th April 2021
Gareth Leatham
The Real Pie Company  5 star review on 27th February 2021
Emma Kempster
Anonymous
Anonymous  // 01/01/2019
some pies have had very thick bases not very nice to eat but the filling has always being as shown on tv
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Posted 2 years ago
very yummy
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Posted 2 years ago
Delighted with my order, everything I have tried so far is delicious, a bit more pricey than other places but the food is worth it. I had an issue with 2 packs of pies not being delivered, however on reporting it I did get a response really quickly. The missing items didn’t arrive when I was first advised, and no one contacted me to inform me but again a quick response when I reached out and they arrived second time round. More communication would be great, as I shouldn’t have had to chase up what was happening. Only other sticking point is you can’t order everything they sell directly from them. I’d love to try the Apple and banoffee crumbles for example but these seem to be exclusive to QVC and I refuse to pay £5-6 per item ordered for delivery from QVC, plus for many items QVC charge more than ordering direct. Bit of a shame as I would order more regularly if all items were available to buy direct from you.
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Posted 2 years ago
I really enjoy the majority of pies and pasties etc. There is always plenty of fillings and the pastry is very good. They are not the cheapest, but the quality makes all the difference and worth paying extra. There are a few things I have tried which I wouldn,t revisit simply a matter of my personal taste and not the standard of the food.
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Posted 2 years ago
Definitely the best pies l have ever had.
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Posted 2 years ago
Really enjoyed your pies, so different with proper full pastry. My only man being the very small instructions for heating them! My sight leaves much to be desired so PLEASE us a lager FONT for this part.
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Posted 2 years ago
I brought some steak and kidney pies as my wife always moans there’s not enough kidney in them . I was pleased that mine had plenty of kidney but she only had one piece . That said I’m sure this was a one off so would definitely try some more I. The future
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Posted 2 years ago
Some of the pies where damaged in transit but still tasted very good
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Posted 2 years ago
Pies were filled to Brim & very tasty , but 2 of the steak & kidney pies had grizzle in them , will recommend them to friends & family
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Posted 2 years ago
My taste score for: 1. steak and stout pie - mouth wateringly good 9/10 2. Steak and Kidney – good 8/10 3. Chicken and Ham – good 7/10 Size & Weight score – 10/10 Crunchiness score – 10/10 Meat chunk sizes score – 10/10(Chicken & Ham Pie 7/10 as diced chunk ham sizes were small) Messiness of crust score- Very little mess possibly because I eat them so quick 10/10 Information and cooking instructions on each pie’ plastic packaging – 7/10 Delivery from DPD score – 6/10 Time and communication of delivery time good, though I think their tracking system is average (not as informative as Morrison’ Online Supermarket which I use regularly and is google map connected to the delivery driver’ mobile). The condition of this order wasn’t as good as my 1st order, reason, three pies had been squashed. I believe this is due to the internal paper packing being fairly loose in the top box (one of two polystyrene boxes used) containing the squashed pies. Email communication from your Company score: 5/10 Poor due to inconsistent response times to my emails, with still no response to my email from yesterday about another order I wish to place for delivery next Saturday? Verdict overall score: 7/10
Helpful Report
Posted 2 years ago
I received the Chicken Selection and Sausage roll assortment. Only eaten a few so far, and generally pleased as we obtained a good offer on the price, my only criticism would be that the Sausage rolls were fairly dark in colour, due presumably to being left in the oven a couple of minutes too long, nevertheless the flavour was good and did not detract from our enjoyment. We regularly order from The Pie Company and that speaks for itself.
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Posted 2 years ago
The pies and sausage rolls were very good. I preferred the traditional to the Pork and mustard. I would buy again as they are the best I have had in a while. BUT I won’t be shopping again unless I can collect as the order came in a polystyrene box and we all know how bad that is for the environment. All plastics etc should not be manufactured anymore.
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Posted 2 years ago
We had quite a selection of pies, would not order the pasty again as this had some curry flavouring and we do not like that. The steak and the steak & kidney were good, large chunks of meat and good gravy. The chicken & ham and the chicken & mushroom we would not order again, the chunks of meat were too large for the small pie, more suitable for the large pie I would think. The pastry was flaky not shortcrust.
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Posted 2 years ago
The pies were a bit on the dry side,had to add extra gravey. The p&p was a bit on the high side,packaging could of been smaller. Price wise, the pies i thought were expensive,with p&p they worked out at almost £5 each. Will i buy again? depends how the others taste after freezing. Individual pies from my local (master butcher) cost £3.50and are finished better.The pastry could of done with a little longer,they looked a bit on the pale side,after all presentation is paramount. You may consider these remarks on the petty side,but you asked !
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Posted 2 years ago
Good tasting Cornish Pasties.
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Posted 3 years ago
What a great variety pack. Good value, quick delivery, and Dad said the pies, sausage rolls and crumble were all delicious! Would definitely recommend! I may have missed it but would have found an indicator of delivery time (e.g. 3-5 working days) helpful so that I could try to coincide delivery with Dad's birthday.
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Posted 3 years ago
Chicken and leek pies were fantastic,bit of a let down with the pasty wish the vegetables were bigger chunks.The delivery was fantastic.
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Posted 3 years ago
Pies on the whole are good. Occasionally, some meat ones are a bit gristly and a bit light on meat content. Mostly they are very nice but sometimes one or two in a batch are a bit inferior. Pastry is lovely and light so all in all just a bit of tweaking and it will be perfect!
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Posted 3 years ago
pie quality excellent and as seen on tv only let down by the delivery company who badly treated the package and it was open to the elements
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Posted 3 years ago
Be careful not to leave all the bits attached to the kidneys. Steak lovely but some pieces too big and were very chewy. Thanks-Alan.
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Posted 3 years ago
The Real Pie Company is rated 4.7 based on 2,319 reviews