The Real Pie Company Reviews

4.7 Rating 2,319 Reviews
93 %
of reviewers recommend The Real Pie Company
4.7
Based on 2,319 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Real Pie Company  Reviews
Visit Website

Phone:

01293 855380

Email:

brett@bbsfoods.co.uk

Location:

The Real Pie Company Units 17-20 Imperial Business Centre Rutherford Way Crawley West Sussex
Crawley
RH10 9PF

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The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  5 star review on 4th April 2021
Gareth Leatham
The Real Pie Company  5 star review on 27th February 2021
Emma Kempster
Anonymous
Anonymous  // 01/01/2019
Steak and kidney pie. Huge chunks of meat but that meant that they were not tender as not cooked through. Whole kidney, rather than trimmed which, therefore included the tough core. I love pies but this was simply awful.
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Posted 1 month ago
I'm sorry to say my first peppered steak pie from a batch I ordered was horrible with tough meat and gristle I did contact customer services to tell how disappointed I was with the quality.
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Posted 8 months ago
Been ordering pies for a few years but the last lot was terrible. Two lumps of meat and very fatty meat and sadly I won’t be reordering again! They are not the same Quality!
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Posted 10 months ago
This company has now been sold and is no longer as good as it was the originators now have set up a new business which is as good as this one used to be so l suggest you try them instead once this company left Sussex it went downhill
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Posted 1 year ago
I Ordered two boxes of their boozy Christmas mince pies, other years I’ve ordered these and they’ve been sent out in December with a good date for Christmas NOT this year they were out of date before the end November!! on contacting them they said to freeze them which I did only to find when they were defrosted they looked nothing like the photo they used to advertise them, the pastry resembles leather and is rock hard so much so you’d need a chisel to get to the filling, they agreed in an email the pies weren’t up to their normal standard but they have refused to give me a refund (very poor customer service) they told me I should heat them up!! These used to be the best mince pies on the market and although expensive I felt worth every penny but not anymore, as I’ve already said you need a chisel to get to the filling ONLY FIT FOR THE BIN TOTAL WASTE OF £30 and so sad such a good business is now no longer interested in their customers comments, poor on you, The worst Pie Company 😡 The company did offer me £10 discount off my next order but what about the other £20 I’ve wasted, after the treatment I’ve had a £10 voucher is no good as ill never place another order with this company See photos of what I got and last photo is the photo they used to advertise pies, mine look nothing like theirs and definitely doesn’t show how rock solid they are😡😡😡😡😡😡😡
The Real Pie Company  1 star review on 19th December 2022 The Real Pie Company  1 star review on 19th December 2022 The Real Pie Company  1 star review on 19th December 2022
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Posted 1 year ago
Products ordered eventually arrived soggy and damaged, customer service was non existent, when i did finally manage to speak to somebody they point blank refused to give a refund or send replacement items. Avoid this company at all costs
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Posted 2 years ago
Customer service is appalling, had an email from their courier saying delivery would be made on friday which was not convenient so changed to saturday, had an email to confirm this, pies finally turned up on monday, meaning after sitting in the back of a van for the weekend the pies were scrap, tried to phone pie company to ask for refund all i got was an engaged tone and then it cuts you off, email address supplied on invoice is incorrect, got email address from website only to be told as i changed day of delivery its my fault and refused any refund, after paying nearly a £6 delivery charge you should be able to select a delivery date convenient for you. Also this company needs to realise they are responsible for delivery of goods even if the courier is at fault
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Posted 2 years ago
the cakes I had were far to expensive Idefinately wont be getting anymore
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Posted 2 years ago
Though your pies are second to known. You have been let down by the people you choose to deliver them. I have sent three emails all stating that I’m not after exchange, refund or freebies as all the pies are still edible just either a bit squashed or split. I feel disappointed that though I have sent emails to the real pie company one to Bret in customer services and also left a private message on you FB page I haven’t recieved a reply to any of these. Even if you disagreed with me though I sent photos I thought you would have at least replied. As I said earlier I cannot fault your pies they are full of meat and very tasty. Keith Nichols
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Posted 3 years ago
I paid for a birthday hamper for a pie loving family member believing it would have a decorative birthday box as shown in the listing, I thought what a novelty! When it turned up it was six pies stuffed into a polystyrene box ....over £20 for that & and a usual cost of £25 ?! Absolutely awful and all of the pies had a eat by date that gave the recipient a few days to eat all six pies...terrible idea and a total waste of money! I would actually been happy to send them back and get a refund but had absolutely no communication back regarding the abysmal purchase until now weeks later you want a review !
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Posted 3 years ago
Completely wrong order which I’ve sent an email about...with no reply
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Posted 3 years ago
I ordered crumbles and they were all Squashed. The sausage rolls were too buttery not to our taste. Very disappointed as I have seen the company on QVC and the pies and crumbles looked very good.
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Posted 3 years ago
Delivery THOWN OVER THE FENCE AGAIN
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Posted 3 years ago
It took 3 emails and 2 telephone calls and 3 deliveries to get a simple order correct.
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Posted 3 years ago
Failed to deliver all the order replied quickly when I queried it but have not replied to any e-mail since. Shame I could not less than one star should be able to give negative staers.
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Posted 3 years ago
I was very disappointed in these pies. I did write to the company after I had tried one of them..I have tried another one but I don't like the pastry at all and they were no way packed with meat.. I got no reply..after letting them know my feelings.. Disappointed in a big way..🥴🥴
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Posted 3 years ago
I'm sorry to leave such a poor review this time,. Your wonderful pies and packaging were smashed to bits on arrival. On this occasion DPD let you down badly. I'm afraid even my reorder went astray, and customer services were also left wanting.Had I not received excellent service in the past, I would not order again, but I will give you one last chance.
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Posted 3 years ago
Unfortunately not a good start. The order was scheduled to be delivered on 9th but there was a mix up with your carrier and this didn't happen. Very helpful customer liaison person in your team, but still awaiting delivery - hopefully tomorrow.
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Posted 3 years ago
Couldn't fault the pies very tasty and filling it was the delivery Waite all day on the day they were supposed to be delivered and they didn't come until 3 pm the day after
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Posted 3 years ago
Order never delivered had to chase up. But no help
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Posted 3 years ago
The Real Pie Company is rated 4.7 based on 2,319 reviews