The Real Pie Company Reviews

4.7 Rating 2,319 Reviews
93 %
of reviewers recommend The Real Pie Company
4.7
Based on 2,319 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Real Pie Company  Reviews
Visit Website

Phone:

01293 855380

Email:

brett@bbsfoods.co.uk

Location:

The Real Pie Company Units 17-20 Imperial Business Centre Rutherford Way Crawley West Sussex
Crawley
RH10 9PF

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The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  5 star review on 4th April 2021
Gareth Leatham
The Real Pie Company  5 star review on 27th February 2021
Emma Kempster
Anonymous
Anonymous  // 01/01/2019
Excellent pies. The only downfall is you are given no indication of when they delivery will come and you can't arrange special delivery (this was a birthday present so needed it to arrive on a specific day which i couldn't). I phoned the contact number 5+ times to ask about this. I left a message each time but no one every got back to me. Excellent pies but poor customer service
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Posted 2 years ago
Pies, pasties & sausage rolls are amazing. Shame the pasties were completely squashed & over half of them were burst open. Customer service dreadful) no response to phone calls or emails) but did receive a replacement box yesterday of which they are all fine.
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Posted 2 years ago
I would have given 5 stars for the pies themselves but have dropped 2 stars for the poor condition that they arrived in & the lack of response from customer service.
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Posted 2 years ago
I prefer traditional pies and sausage rolls: not too much pepper and the normal size sausage rolls.
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Posted 3 years ago
Pastry good, very meaty filling, but for me with my taste buds not so sharp, I would of liked more seasoning. The Balti chicken I couldn’t taste any spices and was disappointed. I haven’t tasted the Chilli one yet, maybe that will have more taste. The sausage roll was very filling. It is a bit early to ask for star review. The way the pies were delivered was very efficient
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Posted 3 years ago
Need to improve transport arrangements. My pies arrived damaged and I had to ask for a refund. TRPC took 5 days to reply but it was over Easter. You need soeone around over holiday time to deal with urgent matters.
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Posted 3 years ago
The pastry was delicious, the different fillings were full of chicken but lacked real flavour of the different combinations. Very dry needed much more gravy/sauce
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Posted 3 years ago
Bought a selection of pies for my dad's 84th birthday. To date he and his wife have eaten 2 small steak and ale pies and 2 pasties. They still have a big steak pie and chicken and sage to go. The diagnosis is they arrived within 7 days of me ordering them in good condition ready to freeze or cook. The steak pies were great, good steak and gravy and pastry. The pasties were only ok. Too much pastry not enough meat and undercooked veg. This is from their mouths which is important because I paid for it and expected good things. My dad was happy and looks forward to the rest of his pies. My only complaint was delivery times weren't obvious on website. Also found website to be a pain and difficult to navigate. That can be important when ordering for special occasions. Potential for further orders. Your stuff should be really good because I'm only buying online because I can't get to see them after making pies myself. Good luck.
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Posted 3 years ago
The pasties lacked filling & didn’t travel well. Over priced for average quality
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Posted 3 years ago
Had steak and kidney pie and it tasted off or the meat was well hung..Steak and mushroom was ok, but didnt enjoy it, as was put off by previous experience.Chicken one was ok. Pastry was not very crisp more like flacky pastry. Will not be re ordering
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Posted 3 years ago
We have enjoyed 2 batches of the traditional Cornish pasties in the past, the pastry has been light and melted in the mouth. However, we cooked two from the latest batch, delivered very recently and we were very disappointed. The pastry was hard and dark brown, as if the pasties had been over-cooked, it even tasted a bit burnt. I had cooked them on the same temperature and for the same time as I always have, and I use a timer, and have never had any problems before. My husband cut off most of the edges of his and said he didn't enjoy it at all. We have only cooked 2 out of the 10 we ordered so far, so it will remain to be seen as to whether they are all like this or if it is a one-off. If they all turn out to be like this, we won't be ordering again. On the plus side, the delivery was very quick.
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Posted 3 years ago
A tasty pie and value for the money, but I found them to be a bit on the dry side
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Posted 3 years ago
Only had one order.Bit too soon to give a review . Have placed another order. First thoughts are pies very good, delivery could be quicker.
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Posted 3 years ago
Pies arrived on date expected. Sad to say this will be my only order from this company. Yes the pies are full of lumps of steak but NO gravy. How can you have a steak and stout pie with no gravy what so ever. That’s where the flavour is. This pie tasted exactly the same as the steak and Stilton pie. That was dry as well. Have decided to stick to Puka pies. Full of meat and gravy and only £1 each. I call that value for money.
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Posted 3 years ago
Meat not too bad but pastry not too good
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Posted 3 years ago
Having had no response to a previous feedback form you wanted completed (last October!!) I have little faith in getting any response from you again. Basically, you advertise steak and KIDNEY pies. It would be good if you actually put a fair amount of kidney in them. We have a competition in this house called 'hunt the kidney'. Further, if we wanted steak and gravy pies we'd go for the 'steak and ale' option. Thank you.
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Posted 3 years ago
I purchased the variety pies I found the steak variety good but the chicken variety the pastry on the bottom was not cooked properly even after heating them up for 30 minutes ihave emailed you about this but have had no response
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Posted 3 years ago
Very good delivery service and well presented in box with cool ice bags. The savoury pie fillings are good but pastry rather thick. The apple crumble was oversweet and again pastry thick and stodgy. We have been spoilt as our local butcher made fresh pies each week (no longer available sadly). Therefore, in contrast The Real Pie Company pies are a far cry from these. Having said that, they are the best commercially made pies that we have tried.
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Posted 3 years ago
Beef & Stilton pie - OK but no taste of Stilton Chicken & Leek pie - chicken in gross chunks, no sight or taste of leeks
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Posted 3 years ago
Expensive mediocre pie's Had far better locally at more realistic prices Just my honest opinion
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Posted 3 years ago
The Real Pie Company is rated 4.7 based on 2,319 reviews