The Real Pie Company Reviews

4.7 Rating 2,319 Reviews
93 %
of reviewers recommend The Real Pie Company
4.7
Based on 2,319 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Real Pie Company  Reviews
Visit Website

Phone:

01293 855380

Email:

brett@bbsfoods.co.uk

Location:

The Real Pie Company Units 17-20 Imperial Business Centre Rutherford Way Crawley West Sussex
Crawley
RH10 9PF

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The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  5 star review on 4th April 2021
Gareth Leatham
The Real Pie Company  5 star review on 27th February 2021
Emma Kempster
Anonymous
Anonymous  // 01/01/2019
Loved the way it was packed but very dissatisfied with the cheese potato and onion pie,very bland ,no onion or cheese flavour and sloppy potato when I was expecting chunks . Won't buy that again but meat pies satisfactory.
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Posted 3 years ago
Your delivery by DPD was terrible. They emailed me to say they would deliver on the Friday and I would receive a further email giving a 1 hour delivery time slot. Waited all day up to 9pm no email and no delivery. A day waisted, the Sat morning I received the 1 hour slot email for delivery on that Saturday. As for the produce the pastry was just breaking up as you held it. Overall not a particular pleasant experience.
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Posted 3 years ago
This is the first time for a while since i bought these pies. i must say that i am quite disappointed with the quality of these pies. they used to come in a box and the flavours were so much better then they are now.
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Posted 3 years ago
I have ordered from the real pie company several times. Up until the last order I would have rated them excellent however the last order the foot long sausage rolls were not anywhere near as good as previously. The pastry was heavy and the filling almost tasteless. Very disappointing. Their crumbles are very good though.
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Posted 3 years ago
Pies were not as good as expected meat too big not enough mushrooms or sauce in chicken which made it tasteless sorry
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Posted 3 years ago
Sorry Real Pie Company, but I expected better. One of my chicken pies was more pastry than filling.
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Posted 3 years ago
The filling was good but the pastry was extremely dry & tough
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Posted 3 years ago
We ordered and received the peppered steak pies within the specified time. The pies were packed with meat and the pastry was lovely but far too much pepper in them for my taste.
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Posted 3 years ago
First time we have tried pies as usually always order pasties. Found them a bit dry and some of the meat was a bit tough. Apart from that pies were still eaten!
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Posted 3 years ago
Up until November 2020 I had always been pleased with both products and service whether that be with The Real Pie Company direct or through their association with QVC. However, my most recent order did not fulfil my expectations and two types of product out of the 3 types ordered were very poor and not of the quality one has come to expect. As a consequence I complained using the Contact email form on their website, this now over 2 weeks ago. I received no acknowledgment. I allowed time for a response but when not having received a response I followed up with two spaced out emails regarding the same complaint/order. Today the 15 December I have not received any acknowledgement whatsover to my 3 emails. Not only did I receive inferior quality traditional pasties and mincepies but not even the courtesy of a response. As a result I cannot any longer continue recommending their products. A pity as I have been eating their products ever since I discovered them in my local Sussex Supermarket.
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Posted 3 years ago
The pies are good but the delivery could do better - lack of tracking and two pies came damaged.
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Posted 3 years ago
Pies are in excellent. The delivery đźšš time poor, ordered on Sunday and received goods following Friday.
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Posted 3 years ago
Very good pies cannot fault them, but beware if you want a certain delivery date, I could not find anything in the website about dates & despite several emails & phone calls, (to which I only had one email reply initially asking me to ring HQ- which I did 3 times) they got delivered way before the date I needed to the surprise of the recipient, who as luck would have it was actually in to receive birthday pies several weeks early. Shame as previously been very helpful - still haven’t heard anything from them. Very disappointing.
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Posted 3 years ago
Pies are excellent but delivery is shocking, parcel left outside, returned from work, no parcel so I’ve paid for pies I’ve not received.
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Posted 3 years ago
No disputing the quality of the ingredients and level of filling In the pies and pasties, but was disappointed in the distinct lack of any real flavour and seasoning and the overall dryness as well. The chicken pasties lacked herbs and vegetables (I bought the mixed set of chicken and vegetable and chicken with herbs) so you wouldn't really know they were meant to have any in when you tasted them. the family festive pie lacked the advertised additional ingredients in Any meaningful quantity. Good quality chunks of chicken and Turkey in both, but also a fairly dry mix in both the pies and pasties. Not so bad with the festive pie as could add extra gravy to taste, unlike with a pasty, but both needed more wet content. Overall not bad at all, but for the money I would have expected a better seasoned mix and flavour with more additional ingredients and a less dry texture overall. Well packaged and delivered but individually wrapped pies and pasties were stacked on top of each other so inevitably some lost their pastry integrity and split slightly but not completely squashed.
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Posted 3 years ago
Ordered pasties this time ,which were fine ,Ordered pies last time which were disappointing, steak and chicken ,both dry .
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Posted 3 years ago
Unfortunately the way my items were packaged for delivery and during the transit of my items some of my pies and pasties arrived damaged.
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Posted 3 years ago
We ordered what was described as a turkey, ham and cranberry festive pie pack, as well as individual traditional and pork and black pudding sausage rolls and individual pasties, and I must say that we weren’t overly impressed by the pies. After heating them up, part of the pastry around the lid tasted as though it wasn’t cooked properly. The filling had nice chunks of turkey, but there was hardly any ham and only 1 cranberry! If it wasn’t for the sausage rolls (I haven’t tried the pasties yet) I would have marked it lower. Such a shame Carol Jenner
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Posted 3 years ago
Pies were good but arrived damaged due to poor packing and courier service
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Posted 3 years ago
Products are great but deliveries are always to the wrong address
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Posted 3 years ago
The Real Pie Company is rated 4.7 based on 2,319 reviews