The Real Pie Company Reviews

4.7 Rating 2,319 Reviews
93 %
of reviewers recommend The Real Pie Company
4.7
Based on 2,319 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Real Pie Company  Reviews
Visit Website

Phone:

01293 855380

Email:

brett@bbsfoods.co.uk

Location:

The Real Pie Company Units 17-20 Imperial Business Centre Rutherford Way Crawley West Sussex
Crawley
RH10 9PF

Write Your review

Tell us how The Real Pie Company made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  1 star review on 19th December 2022
Anonymous
The Real Pie Company  5 star review on 4th April 2021
Gareth Leatham
The Real Pie Company  5 star review on 27th February 2021
Emma Kempster
Anonymous
Anonymous  // 01/01/2019
Had email to say my delivery was coming on a certain day , made arrangements to be in and my sister came to collect her half of the order. Late afternoon I checked and an email said it was coming the next day.Have been very happy with your service but this time something went wrong.
Helpful Report
Posted 2 years ago
I would usually give an excellent rating as I’ve been really pleased with the pies in the past but my latest order was packed all loose rattling around in the box! One of the pasties was badly broken and some of the pies were squashed. If needed some better packaging.
Helpful Report
Posted 2 years ago
Disappointed with the taste of pasties an pies On tv they look Moore moist than what they are very very disappointing lots of meat but no taste or gravy WILL Not be ordering any Moore
Helpful Report
Posted 3 years ago
Being a vegetarian I normally make my own pies but thought I would try your Stilton,mushroom and leek pie. I can only think it missed the Stilton as it was tasteless and no hint of Stilton. The apple crumble was passable but pastry to much like cardboard. Would not buy again.
Helpful Report
Posted 3 years ago
We have been having your pies for many years apart from the time you closed for one reason or another. We have always been more than satisfied until today 21st Feb '21 it was a Just Steak pie but some of the meat was so tough it was not edible. I think the reason was that there was very large chunks of meat that was not pre cooked properly. We just thoight you ought to know. Batch number L0106100221 UK YX013 EC
Helpful Report
Posted 3 years ago
Not impressed with the filling in the chicken n ham pies 2 bits of chicken and 2 tiny bits of ham
Helpful Report
Posted 3 years ago
I’m really sorry to write this but I’m reviewing the chicken pasty’s firstly it didn’t say in the website they were pulled chicken. I’ve had chicken pies before and that’s what I expected. The vegetable one had hardly any vegetables in and both pasty’s were very dry and tasteless and some of the chicken was very hard shredded strips. Really disappointing sorry
Helpful Report
Posted 3 years ago
I was very disappointed with the first pie i had peppered steak the first mouth full had grissel so I couldn't eat the rest as that put me off so I have not tried any of the others yet
Helpful Report
Posted 3 years ago
Had the steak and kidney pie .. no gravy or very little and one piece of kidney .. no seasoning what so ever .. steak tasted ok .. ordered quite a few pies so I thought maybe it’s a one off but no ..had the chicken and ham pie 2 little pieces of ham huge chunks of chicken that was so dry it was like eating sawdust and again no sauce .. the same with the chicken and mushroom pie .. dry chicken hardly any sauce and one slice of mushroom .. the rest of the pies are in the freezer will only get them out to eat them if I’m desperate waste of money oh and the pasty ins’t that good either .. you need to discover salt and pepper and when you have a steak pie some gravy would be good in it .. will never order again .. absolutely shocking to be honest !!
Helpful Report
Posted 3 years ago
Steak pies as usual perfect. However the sausage rolls were VERY disappointing. We've ordered them numerous times in the past but these recent ones we not nice. Texture like hagis...! And far too strong flavour of tarogan?!? Really off putting. Please be more consistent with your products.
Helpful Report
Posted 3 years ago
their pies are really tasty and full of meat. pastry is delicious, can really recommend them.
Helpful Report
Posted 3 years ago
My pies were meant to be. Delivered middle of the following week but got a email to say they would be delivered the Saturday b4 ,I was away for the weekend so the pies were in porch til the Sunday I did email butt never received a response ! Steak pie was nice the pepper steak was far to peppery and chicken and ham was ok , I did expect the packaging to be nicer than it was
Helpful Report
Posted 3 years ago
love a steak and kidney pie so was so happy 2 see you sold then .. but i was so dissapointed pie case was well over done and the kidney was missing in action very sad and filling in side no juice just some stoge hope it was a one of bad batch
Helpful Report
Posted 3 years ago
We had four of the 12 pies we ordered.  The chicken pies we had were extremely dry and one had a small bone in it. The pastry was dense.  Unfortunately we didn’t feel we could eat the rest of the order and disposed of it.  Gutted because we had high expectations.
Helpful Report
Posted 3 years ago
Have ordered previously without a problem. This time they were poorly packed and arrived smashed. A polite email was sent straight away to which I haven't had a reply.
Helpful Report
Posted 3 years ago
I have to say I have seen these pies many times on QVC and when I saw an advert for an offer directly from Real pie company I thought why not? Well they arrived okish? they were a bit battered and the dates were not great 2 of the pies had to be eaten within 48hours that aside I tried the pepper steak, immediately bit into a large piece of fat/grizzle and the taste wasn't what I was expecting if anything it was bland, next day tried the chicken and leek and was really disappointed not one piece of leek and could not taste leek either just a generic chicken pie which was incredibly dry and the apple pies were tasteless needless to say the rest went into the freezer until the zombie apocalypse happens.
Helpful Report
Posted 3 years ago
I have made 2 Orders recently, 13 November and 22 November 2020. First Order arrived swiftly and was greatly enjoyed by all. Regarding the second Order, it has now been 16 days and I have not received anything, not even a courtesy call. Payment has been taken from my bank but no Order has been fulfilled. I have tried phoning, Answerphone messaging, emails and even resorted to Facebook comments but to no avail. I am at a loss of what to do next? If it wasn’t for this problem, I would very gladly review the product 5*. However the service is inadequate, hence 2*, reluctantly.
Helpful Report
Posted 3 years ago
Ordered on 22/11/20 and should have been delivered on27/11/20 but did not arrive after leaving a message on their answer phone to contact me which they did not do I then e mailed them and they replied saying DPD had lost my order and they would do another order to be delivered on Saturday 5th Dec. but it was not delivered so I am not very pleased.
Helpful Report
Posted 3 years ago
I received six veg mushroom, leak and stilton pies. Which were very nice and would recommend. I also received six apple crumble pies, I put two of them in the oven the day that they arrived, and was very disappointed, tasteless, with mushy apples. Will not be buying again
Helpful Report
Posted 3 years ago
I ordered the pie on 20th November and it wasn’t delivered until 26th, thereby missing my friend’s birthday. I feel that the website should state that delivery takes 6 days then people can adjust their offering day accordingly.
Helpful Report
Posted 3 years ago
The Real Pie Company is rated 4.7 based on 2,319 reviews