The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,640 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th March 2024

423

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such beautiful results, every time, very easy to use, doesn’t smell, makes my hair feel beautiful”

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“Just love it. When I need assistance there is always a super helpful, timeous response, the colour is great (even on my greys!) and my hair feels great. Highly recommend.”

The Shade 5 star review on 15th October 2023

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“love the product easy to use always looks great”

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“I am so impressed with my colour and the customer service I received to choose the correct colour. I’ve had many compliments. Thank you so much for a wonderful product.”

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“I have ordered twice and both times I have gotten more than my money worth. The colours were vibrant and gave me a youthful long lasting effect. I totally recommend The Shade.”

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“The Shade is brilliant! Easy to use. No terrible smell. Excellent grey coverage. Fantastic colour and longevity of colour. It has actually improved the condition of my hair. On top of all that, their customer support is second to none. I'm never having a salon colour again.”

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“The colorist matched me perfectly to the color I was looking for. I told them my concerns of my hair especially my roots bringing out the red/brassy tones. They suggested a color that would counteract that and they hit it spot on. Found my new hair dye from here on out.”

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“Excellent product! Great colour and quality plus so convenient. It’s great not to spends hours at the hairdresser anymore!”

The Shade 5 star review on 1st October 2023

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“I absolutely love My Shade i can mix and match colours and everything comes in the pack. I am able to change colours and my subscription any time i like There is no horrible smell amd burning. I have been using My Shade for over 1 year now and would never go back to colouring in a hair salon”

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“Love the colour, it's a lot darker than stated. Still love the end result.”

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Thanks for the 5-star reiew Maria! Regarding your colour being too dark, there's a few possible reasons for this. Please see this blog: https://theshade.com.au/colouring/my-colour-result-is-darker-than-i-expected-why/ Feel free to contact one of our colourists here if you need some personalised advice: https://theshade.com.au/colourist/ I hope this helps! Marco

“I have been using it for a while, due to the destruction of C19 to people's lives I have to tighten our belts and reduce as much as possible any spending. I stop colouring my hair too but now the struggles are easing, time to bring back the colour in our lives again. I love this product as being non toxic compares to a lot of products out there. So thank you.”

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“Love the colour & so easy for my husband to apply Colour: MODENA - GOLDEN BROWN”

The Shade 5 star review on 17th September 2023

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“This was my first purchase from The Shade,I was very happy with results.It covered my greys and left my hair shiny and smelling great.I will be reordering!”

The Shade 5 star review on 16th September 2023

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“The Shade has been a hair life saver! So effective on newly emerging greys and gives the most amazing depth of colour!”

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“Beautiful colour Beautiful result Easy to use”

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“Great coverage no smell! Please just make the developer in a bottle it’s too messy in a packet!”

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“This product worked great on my resistant grey So happy with it”

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“I love shade and I will continue to use . The convenience of the subscription is awesome. My colour is exactly what I wanted”

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“Have been struggling to find quality and suitable hair products and colours for my hair that doesn’t have side affect to my scalps and condition of my hair. I’m glad to stumbled upon the shade and have been ordering from them a couple of times now and I am happy to say I am very glad 🙂”

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“Its a perfect solution to hair colour, it arrives in the post no remembering what brand/colour you purchased the last time at the chemist. It covers greys exceptionally every time and the shine on your hair after a coulour is amazing. I am lucky I get automatic highlights with my greys. Love the product and it comes in the kit that has everything you need.”

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The Shade is rated 4.5 based on 1,640 reviews