The Shade Reviews

4.5 Rating 1,639 Reviews
87 %
of reviewers recommend The Shade
4.5
Based on 1,639 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read The Shade Reviews

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 10th March 2024
Allison C
The Shade 5 star review on 3rd March 2024
Sarah T
The Shade 5 star review on 2nd March 2024
Audrey G
The Shade 5 star review on 22nd February 2024
Andrea M
The Shade 4 star review on 21st February 2024
Micaela D
The Shade 5 star review on 31st January 2024
Margaret M
The Shade 5 star review on 28th January 2024
Jo R
421
Anonymous
Anonymous  // 01/01/2019
Used as a glossy in between salon visits nice and shiny easy to apply quality shampoo and conditioner.
Helpful Report
I tried The Shade and LOVE my colour, I am a natural redhead so wanted something to cover my greys but still look natural. I used Palermo 7.43 Copper Golden Blonde with Napoli 7 Dark Blonde. Noone noticed I coloured my hair so I guess, goal achieved. My scalp was very dry and a bit irritated afterwards which was suprising with the natural ingrediants? I do however suffer from psoriasis and was in the middle of a flare up, so colouring my hair at that time made it flare up a bit more? I will still buy again because I love the colour and I can treat my sensitive scalp afterwards.
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loved it! the color looks beautiful! the only downside is that it did not cover my white hair completely. Other than that, the quality of the product and the result on my hair are both incredible!
The Shade 4 star review on 21st February 2024
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Love the quality of product. My hair is feeling great. Colour not exactly what I thought, but keen to see how it looks after this month.
The Shade 4 star review on 16th January 2024
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Hi Chrystal, Thanks for getting in touch, and your kind words! Our colourists would be more than happy to help you with your colour. They can be contacted here: https://theshade.com.au/colourist/ The questions you answer here will be sent to one of our colourists who will then have all the information to offer you personalised advice. There is also an opportunity to upload a photo(s) and ask specific questions. I hope this helps!
It's only day 4 after coloring and one wash. However my side grays at my temples and by my ears are completely covered. I have never been able to have a peroxide color mix stay on my hair for more than a couple of days. I must say I am elated. I am also able to save my leftover color and unmixed developer portions to use for the next time. I put a date on the calendar and I will see how long the color lasts. I must say that my hair is even softer at the temples I have very thick coarse hair. And now it feels soft. So far I am loving it. I had reservations because it does take a long time to get to the USA. But now I will just order ahead on my next order. I do not have a subscription.
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Colour good, as expected. I have good coverage. A lot of packaging and wastage which is a bit of a shame. The package contents will easily do 2 dyes for my length hair if it doesn’t dry out in the meantime. Order to delivery turnaround was great.
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Even though first try, I am very happy with this product. Easy to apply and hair is much softer. Will be using again.
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Loved the colour . I brought a duo colour kit and have hip length hair. Used it two times already. Pros: Amazing colour Lasted longer than the other brands More than enough to cover long hair with 2 applications. The consultant was very helpful and offered detailed advice . Cons Made my hair very dry on first application. Needed more hydration . Tsubaki oil seemed to help reduce the frizz and dryness after 2 applications. Overall very satisfied with a home salon look hair .
Helpful Report
It's an great product and the colour lasts longer than any DIY products available elsewhere and even salon-applied colourants. However, there is a reason most DIY colourants come with an applicator bottle - it's not easy applying to the back of your head with a brush. An applicator bottle would certainly help turn this great product into a brilliant one.
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I love it!! Super easy to use and apply. I didn't give it five stars because the colour was too dark for my taste (probably I'll give it four and a half), but I would like to try again with a lighter shade. If you are not sure, try it is so valuable and easy to do it yourself.
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Very happy with coverage. Natural colour and hair feels very well conditioned
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Nice smell, leaves hair soft and nice colour shade. Goid quality equipment.
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Lovely and easy to use ... unfortunately it didn't cover my stubborn side burn greys as much as I had hoped, but still overall pleased with the colour and will order it again ... just wish it came in touch up sizes though for in between.
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I have been using the product for 2+ years. The result is as expected. I would mark it 5, but on couple of occasion the dye in the tube oxidized, assuming was not seal properly. However it did not affect the result
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A great service. easy to use and I will keep using The Shade, but it is not the same as hairdresser colour.
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The quality of the colour is amazing! The tools in the kit were great too. The shade that was selected for me was nice but a little darker than I would’ve liked (will hopefully lighten after a few washes). Not 100% grey coverage but ok 😊
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The colour is fantastic and easy to apply. This would be 5 stars if it wasn't for so much wasted packaging on all of the products, I wish they would improve that.
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As I’m in my sixties it’s a struggle to keep grey scatterings at bay and still get a healthy looking hair on colour, especially if you’re dark brown, & you don’t want heavy looking colour. I love shade dark brown ash shades they are so natural and keep hair soft and healthy…Lorra Hudson
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Love the color & it covers my grays!
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Second time using The Shade products and with their guidance, I am achieving great colour results and more importantly grey coverage.
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The Shade is rated 4.5 based on 1,639 reviews