The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,109 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 12th October 2025

569

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice smell, leaves hair soft and nice colour shade. Goid quality equipment.”

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“Lovely and easy to use ... unfortunately it didn't cover my stubborn side burn greys as much as I had hoped, but still overall pleased with the colour and will order it again ... just wish it came in touch up sizes though for in between.”

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“I have been using the product for 2+ years. The result is as expected. I would mark it 5, but on couple of occasion the dye in the tube oxidized, assuming was not seal properly. However it did not affect the result”

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“A great service. easy to use and I will keep using The Shade, but it is not the same as hairdresser colour.”

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“The quality of the colour is amazing! The tools in the kit were great too. The shade that was selected for me was nice but a little darker than I would’ve liked (will hopefully lighten after a few washes). Not 100% grey coverage but ok 😊”

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“The colour is fantastic and easy to apply. This would be 5 stars if it wasn't for so much wasted packaging on all of the products, I wish they would improve that.”

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“As I’m in my sixties it’s a struggle to keep grey scatterings at bay and still get a healthy looking hair on colour, especially if you’re dark brown, & you don’t want heavy looking colour. I love shade dark brown ash shades they are so natural and keep hair soft and healthy…Lorra Hudson”

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“Love the color & it covers my grays!”

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“Second time using The Shade products and with their guidance, I am achieving great colour results and more importantly grey coverage.”

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“Absolutely love it but if there was more colour options to choose from it would be better I was wanting a deep red colour but wasn't able to find it”

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“Used this product once so far. Love how soft my hair feels and coverage of my greys is great. Instructions are clear and easy to follow. I will definitely be using the monthly service. Makes life easier.”

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“The shade is easy to use and comes as a complete set. I did find the colour a little darker than expected, that said, I am still very happy with it. Be sure to rinse thoroughly, as I did have a little residue on my pillow for a few days after - this washed out though. The best thing of all, it has left my hair a lot softer than before and has saved me over $150 going to the hairdressers.”

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“It’s a little darker than I wanted but I’m getting used to it..”

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Hi Gail, If you need some assistance with your colour, please don't hesitate to contact one of our colourists here: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“My hair has never felt so soft,the shine is unbelievable, i love this product, shampoo and conditioner add the finishing touch to a quality product,thank you Marie.”

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“The colour is nice but I think next time I will go Medium Ash blonde instead of Dark Ash blonde, but overall it is a nice product to use”

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“I was impressed with the quality of the colouring components themselves and the accompanying mixing kit and brush. End result was definitely a more consistent colour than box sets purchased in store.”

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“Great hair dye - love the convenience of a quality do at home product”

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“Easy to use. Good quality product.”

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“Very impressed with the product quality, supply timeliness and ease of purchase. The colour I picked did produce a bit of a darker shade than expected, however the outcome was still lovely.”

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“Conveniently delivered to my door making refreshing my colour easy. Saving both time and money if I was going to a salon. There's no way I look 50.”

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The Shade is rated 4.5 based on 2,109 reviews