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The Shade Reviews

4.5 Rating 1,640 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

4.5

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 10th March 2024

The Shade 5 star review on 3rd March 2024

The Shade 5 star review on 2nd March 2024

The Shade 5 star review on 22nd February 2024

The Shade 4 star review on 21st February 2024

423

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being in Covid 19 lockdown since the end of February my hair was a mess. Thanks to The Shade I was able to bring it back to life. I was unsure at first as I had never colored my hair at home, but it was remarkably simple and easy to use. I did miss a few bits, but more experience will help me next time. Jenny (Melbourne)”

“Happy with the color & ease of application”

“Great service and product”

“The Shade is a wonderful concept and I love the way my hair feels and looks after I have colored it. You get everything you need in the delivery, however a suggestion would be to make available an order for roots only. I feel it is a massive waste when I actually need to do my roots only.”

“What i'm looking for at the moment is a semi-permanent product that I can use between permanent dying. So if i use the permanent dye every 6 weeks, I would use a semi 'root cover up' product at the 2 and 4 week marks. I just moved from living in the US and what I used over there is this product: https://www.madison-reed.com/shopping/root-reboot Thanks!”

“Easy to prepare/mix up in the bowl. The mix went on my hair nicely without any drips. There was plenty of mix for my hair length (a bit longer than shoulder length). I chose the Dark Brown shade, it ended up a bit darker than I expected but still nice. It covered all my greys coming through and easily did my roots. Conditioner afterwards was nice. Didn’t like the type of gloves supplied. Didn’t like using the included brush as the end had the hook, it should just be a point to help grab the hair to section. Having the hook was annoying.”

“Done OK, still see greys.”

“Great luxurious product”

“Really not bad at all.”

“It was a lovely rich colour - probably darker than I had wanted however”

“i was a bit hesitant to order an online hair colour but, after chatting with the colourist and taking the advice and ordered the Amalfi - LIGHT BLONDE. From order to delivery I was pleasantly surprised at how quickly the product arrived. I took the plunge and the result was not too bad. I was able to walk out with my head held high. My new regrowth colour and the previous blond foils that had been applied almost blend perfectly into each other. I have had people comment on the shine of my hair too which is always nice. Thank you!”

“Really happy with the products”

“I was very happy with the speed & quality of the delivered product. The kit, especially the cape, were great. The hair Colour product was easy to use and had NO chemical smell. I loved the conditioner. My hair feels healthy and has a shine to it. I did find that the light brown colour is much darker than I expected. I will order a lighter shade next time.”

“Fantastic products! Love the accessories kit, was all very easy to use. Colour was a little darker than I expected but was still happy with the products and results.”

The Shade 4 star review on 14th June 2020

“I loved the consistency and how long it has lasted. The bowl, mat and brush were a good bonus. I found the cape too small. It should be much longer. The colour recommended was the colour I thought I should use but I found it came out too dark. I needed at least 1-2 shades lighter. Other than that it was great. I will definitely use again.”

“very gentle colour and no orange tones. great product for the price. easy to use. Bit tricky to apply to the back of your hair on your own, but overall happy with the results. Thank you :)”

“The kit is great and really helpful. The consistency of the product is perfect , nice and thick so it doesn’t drip. The brush application was easy and effective. I really liked the barrier oil. Hair feels great and the colour is nearly what I wanted but definitely and definitely 100%better than what I had been using Definitely happy to have found “the shade””

“I really love the colour and the quality of the product. The only thing I would say otherwise is that the colour pictured in the website on the model isn't very close to the actual colour. I chose the colour based on the other photos, which means that I wasn't disappointed. But if I'd chosen it based on the standard model it would have been very different (the model's colour is very much lighter).”

“Fantastic concept Amazing customer service High quality product Definitely worth a trial and so inexpensive compared to salon color.”

“The colour was nice, even and there wasn't a strong smell either. I have a very sensitive scalp and didn't have a reaction or sensitivity. The colour (Golden Copper Brown) was a little too copper for me, but my hair was mostly grey so probably why it turned out more vibrant but covered all the grey well. Nice colour though anyway and definitely a salon colour and quality.”

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The Shade is rated 4.5 based on 1,640 reviews