The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,805 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,805 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 12th December 2024

493

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love the results :) my hair feels so soft and silky afterwards and the colour is a beautiful natural brown. The kit gives you so many tools to use for future dying and the quality of everything was great. I have very long hair so there was more than enough product to colour everything. In these lockdown times, it was great to have everything delivered to my door in an all-in-one easy kit. I’m thinking I may never need to go to a salon for colouring anymore haha. Thank you The Shade xoxo”

The Shade 5 star review on 12th April 2020

Helpful Report

“Easy to use, I usually have a sensitive scalp, but this one doesn't irritate my scalp at all.”

Helpful Report

“Really love my colours and the fact no parabens. My hair looks better and seems to be less brittle. Have had compliments. Very very slight criticism… I didn’t like the colour applicator bottle. Very hard to squeeze out plus it doesn’t mix as well as the tried and tested mixing bowl and brush. But again, a personal preference. Love this and the shampoos and conditioners. (Wish we could buy a larger 500ml Bottle). Please also no pump bottles. The squeeze out ones are much safer in the shower. With other brands, they provide the pump bottles and I once had one slip out of my hands and nearly causing an accident in the shower. (Not your products).”

Helpful Report

“Love love The shade. In this cost of living crisis it ticks all the boxes in how to get a near salon look fir a minimal of the price. The shampoo and conditioner provider with the colour is extraordinary & I'm wanting to buy it permanently to replace my current ones. Thankyou so much to The Shade. ❤️😄”

Helpful Report

“It was so scary doing my own hair! However I was so happy with the end result that I brought more to do my 2 daughter’s hair. I’m super happy with this product!! Unfortunately the cost of 3 of us visiting the hairdresser is far too much so I am super happy to have found ‘The Shade’ as it is now affordable to have gorgeous hair!!”

Helpful Report

“great shade, just the colour i was after - however there is colour run with every wash but grey coverage is good”

Helpful Report

“I was a bit nervous to use this as I had used hairdressers for my colour for a long time. But the advice was perfect including colours and application technique. I have over 50% grey and I am brunette and the coverage was great. Will definitely use again and recommend to my friends!”

Helpful Report

“Cant rate it yet you ran out of something and said you would send me something else in the mail and nothing has come yet ..”

Helpful Report

“Hi cannot review my shade colour as yet as I’m hoping to before Christmas I will let you know when I do. Thank you Isabell”

Helpful Report

“I wanted to try the shade (dark brown) hair colour because I was experiencing a really itchy scalp from the one my hairdresser was using on me. What I found was that it wasn't causing any itching or discomfort whilst being applied or the day's following. So far so good, and I'm really happy with the grey coverage also.”

Helpful Report

“Welcoming message, easy to use, great product - my hair looks great and feels great. I just couldnt see my order history to ensure I order the correct product again.”

Helpful Report

“I’m 62 years old and have long red hair and for the life of me I haven’t been able to find a colour that matches what I wanted , it’s either to dark or to light , I decided to try shade after I’d been looking for awhile and I wasn’t disappointed at all , it was a perfect match to the colour they said it would be , also there is no nasty smells and my hair felt amazing after I’d finish . Thank you all for this perfect product 🥰”

Helpful Report

“Love the colour, so easy to use, the gloves could be a little bit bigger, but other than that, very happy with the results, covered my greys perfectly, I have another lot of colour, as I purchased 2 lots, but as soon as I run out, will purchase more from the shade in the future.”

Helpful Report

“Love the colour options available. A very natural looking product that stays vibrant. Easy ordering process and reliable delivery.”

Helpful Report

“I was hesitant to do my own colour … but this was so easy! I’m really happy with the product and will be a return customer :)”

Helpful Report

“I can't use ppd dyes anymore due to allergic reactions so i am happy to have found The Shade. I have maybe 15 - 20% grey hair and ordered Bellagio. It came out as a beautiful very deep, dark, chocolatey brown. Good coverage and easy to apply.”

Helpful Report

“Great colour choice. I prefer to tone my blonded hair myself rather than have a hairdresser do it..that way I get to choose the colour. I selected lightest beige and lightest ash to try. Have applied the lightest beige. Gives a nice soft colour. I like cool blonde shades so these 2 shades will work for me. Service has been good so have already ordered more to have on hand to do again when it needs it. My hairdresser adds $80 to the bill for toning. Do it yourself..so so easy”

Helpful Report

“Absolutely love this product. I use dark ash blonde. A gentle on the scalp hair dye. I am 72.”

Helpful Report

“Let me start with the packaging- it’s elegant and comes with clear instructions on the product. The product itself is excellent- it does not have the usual strong odour other brands have- it’s reassuring to use an organic product that doesn’t harm your hair. And the result is just WoW! I will definitely buy again.”

Helpful Report

“Wow wow wow ... I have been trying for over a year to get a lighter hair colour, to soften my facial features. Unfortunately, this was never achieved through actual hair salons. I emailed our extremely patient and helpful colourist, who took the time to actually hear exactly what I was trying to achieve and recommended, firstly a bleach wash (easy clear instructions) which I was petrified to do (but nothing to lose) as my original colour aged me. I was able to then recolour with advice from colourist of suggested colour, and OH LA LA!! exactly what I was after it is perfect. I'm now a permanent customer setting up a mirror in the bathroom to see the back of my head to colour ... yippee 🙏🌷”

Helpful Report

“Really happy, colour is great and no nasty smell, will be buying again”

Helpful Report

The Shade is rated 4.5 based on 1,805 reviews