The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,052 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,052 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th August 2025

Snez U

The Shade 5 star review on 13th August 2025

Victoria O

The Shade 5 star review on 25th June 2025

Heather P

561

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love the results :) my hair feels so soft and silky afterwards and the colour is a beautiful natural brown. The kit gives you so many tools to use for future dying and the quality of everything was great. I have very long hair so there was more than enough product to colour everything. In these lockdown times, it was great to have everything delivered to my door in an all-in-one easy kit. I’m thinking I may never need to go to a salon for colouring anymore haha. Thank you The Shade xoxo”

The Shade 5 star review on 12th April 2020

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“I was discussing with my hairdresser that I was experiencing a very itchy scalp, so I asked her if she wouldn't mind if I brought my Shade colour in and would she apply it for me. I was very fortunate that she said it was no problem'. After having it done a few times now I don't have an itchy scalp anymore, there is no chemical smell and my hair is so shiny and healthy. Very happy with my Shade No 3 Darkest Brown. Highly recommend it.”

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“The quality of the dye is good, but no matter what shade of brown I pick it seems to have amber highlights on the dye so my hair looks a bit red. I’ll try again with an even cooler tone.”

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“Was unsure which shade to purchase but very simple questions that led me to ordering a shade I’m very pleased with that actually compliments my skin tone. Also very clear instructions on use and started kit had everything I needed for a professional job in the comfort of my own bathroom.”

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“My daughter has some left from her purchase of SHADE product. We put the surplus through my short hair. The colour was good and covered my grey well. I purchased my own supply, a different colour though and I'm very happy with it.”

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“I'm honestly impressed! From someone who has done their own hair colour for year's and used many home hair colour kits the way they set up the colour kits for you their really thinking of the customers and trying to make the process as easy and enjoyable for everyone as possible even if your new to colouring your own hair or roots. I mixed the golden blonde shade with the ash blonde because I like my current level of my hair colour but felt my colour was too ashy on me and wanted some warmer tones in my blonde! And I love the results! My new favourite blonde shade now. Thank you 10/10 would reccomend.”

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“I have very stubborn greys and after getting advice from your team I ordered the colours and my greys coverage has been excellent. Also no itchy burning scalp. Highly recommend this product thank you 🙏🏽”

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“I tried all of the online hair color companies, as well as boxed hair color from the store, and NOTHING comes even close to the quality of The Shade. The 27 vol. developer is a game changer in covering grays. I highly recommend them. Great customer service, lots of colors, and your hair will feel great after coloring.”

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“The hair dye kit was easy to use, with clear instructions . The colour came out vibrant and even, and it left my hair feeling soft and shiny. Minimal mess, quick application, and great results . I’m never going to a salon again”

The Shade 5 star review on 9th August 2025

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“I just wanted to say how amazing this product is😍 I can't remember the last time I had full coverage, and such a beautiful shade. It's amazing!!!! It's shining and healthy again🙏🩷 Thank you Tammy. I also did the colour strip, that alone made my hair feel silky smooth😍”

The Shade 5 star review on 7th August 2025

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“I am so pleased that I took the chance to try out these stunning products. I have been having my hair highlighted and coloured for so many years and was worried to try doing my hair myself. All I can say is WOW, I am so impressed with the outcome of my colour.”

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“I’ve been using The Shade hair colour in Salento (Darkest Ash Brown) for over a year now, and I honestly couldn’t be happier. Before switching, I was paying over $200 every 3 months at the salon just to keep my roots fresh, and now I get the same beautiful result at home for a fraction of the cost. What I love most is the ingredients. It’s one of the least toxic hair colours I’ve come across, way better than most of the boxed dyes you find in chemists or supermarkets. It’s so easy to apply, I just pop it on while watching TV or getting a few chores done. The colour is always rich, even, and leaves my hair feeling soft, never dry or brittle. It’s honestly been a game-changer. Affordable, effective, and kind to my hair and scalp. Couldn’t recommend it more if you’re looking to ditch salon prices without compromising on quality! A large Developer bottle would be a great addition to the range.”

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“This was my first time using The Shade after my salon colours had become an unjustifiable expense. I was very pleasantly surprised with how well it turned out! The colour was a little darker than I had expected but that was my fault for choosing the darker shade. I've gotten used to it now though and I love it! There was no unpleasant smell like you get in the salon and I honestly think the colour is better than my last couple of salon colours! It has excellent coverage of greys. It will be interesting to see if it fades between colours.”

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“I’m really enjoying The Shade My hair feels amazing afterwards and so shiny I had to change my original color as it wasn’t covering my greys enough and their customer service was fantastic. Immediate replies and they recommended a different shade which I’ve stuck to. Price wise I find it way better than cheap supermarket products and going to hair dressers which costs a kidney!!! Definitely sticking to this and have recommended it to all my friends who constantly compliment my hair Highly recommend”

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“The product to lift the old colour did not work at all. I applied twice and following instructions.”

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Hi Lilian, I'm sorry you didn't get the result you were looking for. Please contact one of our colourist here who can assist you: https://theshade.com.au/colourist/ I hope this helps!

“Brilliant product with beautiful colours! Work colleagues always ask where I get my hair coloured - and I tell them!! So happy with this product and the amazing value.”

The Shade 5 star review on 5th August 2025

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“The products are of very high quality. I love the smell and the shine of the hair.”

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“I love the shade, I will not use anything else. The coloring process is gentle, lasting and leaves my hair soft and healthy. In this pic I used the dark ash brown.”

The Shade 5 star review on 29th July 2025

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“Love the colour, I've had so many compliments. Convienent as I get a new colour sent every 5 weeks, no waiting around in salons for hours. My hair is so soft and shiney after as well. I can't recommend this product highly enough!”

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“Favourite at home hair colour ~ Especially love the low smelling formula”

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“I love how easy it is to use the shade. I’ve used many different products over the years but the shade not only gives a great colour but your hair feels great too. I love that you can easily mix in a duo colour for extra dimension. I’m currently using dark brown and dark mahogany brown.”

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The Shade is rated 4.5 based on 2,052 reviews