The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,006 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 6th July 2025

Farah S

The Shade 5 star review on 30th June 2025

Evonne R

The Shade 5 star review on 25th June 2025

Heather P

559

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loving The Shade, have used it a couple of times now and referred family and friends who love it too. The home salon kit is great with the mixing bowl and four clips however the cape could be longer especially if your hair is longer than a bob or shoulder length. I have sensitive skin and react to lots of things but haven’t had any issues with The Shade at all. Ash Brown is my go to colour, not too dark or light and no brassy tones! 😊”

The Shade 5 star review on 18th June 2025

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“The Dark ash blonde turned my hair red. I am beyond dissapointed and won't use the product again.”

Helpful Report

Hi Melanie, We have an Online Colour Consultation and a team of colourists who can give you personalised colourist advise. I can see that you didn't use either of these services. Dark Ash Blonde is a cool-based colour, it has zero warm tones. Any warmth you are seeing is natural warmth which is in excess to the warmth that the cool tones can balance. There are a number of reasons why you would have received a warm result including having existing colour pigments in your hair and not removing the colour pigments prior to lightening, and/or attempting to lighten by too many levels. Please don't hesitate to contact one of our colourists here who can assist you: https://theshade.com.au/colourist/ I hope this helps!

“I used the pigment colour remover on some build-up from previous semi-permanent dye. It did a good job of bringing out the old pigment, but didn't quite get all of it. Unfortunately the toner I bought for afterwards was too light for my hair and didn't really work. Will be trying again with the next colour level down!”

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“Second time I've purchade hair colour - went for a slightly different shade. Once again, was excellent, easy to use, smells nice, great colour and coverage. I'd always used L'Oreal Castings as my go to as it was not permament and suited me, but after trying The Shade I'll be using their colours now for sure. I also purchased a shampoo and conditioner, which are both excellent.”

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“I loved the root touch up with my recent purchase! Thank you for a great product!”

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“Honestly, I was super skeptical after coming across The Shade on social media. I've never been able to find a beautiful copper that wasn't straight orange. Well, the copper blonde has blown me away and I am now a loyal customer. 100 out of ten recommend. Amazing quality and vibrant colour!”

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“FANTASTIC REDULTS EVERYTIME”

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“I have been colouring my hair since I was fifteen, I have also paid NZ$400-NZ$600 to sit in the salon for 5 hours having a colour applied. So fed up with this I stripped the colour and allowed my natural grey to shine through during all of the Covid "stuff". Although I was complimented on my natural grey/white colour it never felt like ME so I started to do a bit of research as I prefer a temporary colour which fades so the grey root growth is not so obvious over the 6 weeks, and there are virtually no colours that give this option (unless I want bright pink, purple or blue hair!) Then I found The Shade which offers different levels of colour depending on what you want so I went with volume 5 as a one off first-liked the colour but didnt quite cover those pesky grey roots so chnaged it to Volume 10 as a subscription and it is great-so natural looking and a good friend of mine recently said dont ever change that hair colour it is so perfect for you. My hair feels so much softer, also have scalp psoriasis and there is no stinging/burning or irritation at all. Since finding The Shade I am much more confident in getting a consistently great colour at home and have gone on to purchase the peppermint shampoo, leave in curl cream (I love the smell and texture without stickiness) and protect and perfect spray. I have not been disappointed with any of the products and my hair is in the best condition it has even been in. Take the chance you will not regret it :)”

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“Very good colour the best I have purchased online.”

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“I love this product. No nasty smells, lasts forever, great range of shades, decent prices and fast delivery.”

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“The customer service was great with good analysis of how to get the colour I asked for. It has toned down my brassiness and added a deeper colour. I am kind of keen for more of a bold change now though.”

The Shade 5 star review on 5th June 2025

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“So much better than I expected! I have stubborn greys, so was sure if this would actually cover them- but it did! I also used the thermal cap. I used 5-Brown.”

The Shade 5 star review on 4th June 2025

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“Very happy customer Will be back for more Thanks”

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“Hi. I am very happy with your product. The application was very easy, unfortunately the colour was too light. Should Ihave left it on longer than recommended? Deb”

Helpful Report

Hi Debta, Thanks for getting in touch. The best thing would be to contact one of our colourists who would be happy to assist. They can be contacted here: https://theshade.com.au/colourist/ The questions you answer here will be sent to one of our colourists who will then have all the information to offer you personalised advice. There is also an opportunity to upload a photo(s) and ask specific questions. I hope this helps!

“My first time using The Shade; after reading so many positive reviews I just had to try for myself. Well it lives up to the hype! Fantastic, the colour a little darker than I had planned but absolutely loving it. And I also bought the Moisture Shampoo and Conditioner to help my dry hair and it is amazing. So much shine and the copper highlights in the sunshine has my friends commenting on how great it looks. Try it, you won't be sorry.”

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“My colour arrived with its complimentary bowl, application brush & shoulder cape. The ingredients mixed & applied easily (I do would prefer a bottle applicator though) & the colour result was exactly as pictured. No allergic reaction or bad chemical smell.”

The Shade 4 star review on 3rd June 2025

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“Love the auto delivery that takes hassle off my shopping. Lovely smell, not toxic. Doesn’t hurt my scalp and today I even left it for 50 minutes and the results are amazing 🤩 I’m trying now different shade to see how this one will work with my grey hair that are started to coming out. I have extra long hair and thought that I’d need extra sachets but one was enough. Thank you. I’m your forever fan”

The Shade 5 star review on 2nd June 2025

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“I was hoping this colour would add a touch of blonde (my original colour) to my almost white hair. Instead it came out a dull iron grey colour. Unfortunately not satisfactory.”

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“I absolutely love this product. In the past I've had reactions to hair colours but this product is fabulous no reactions. Covers greys and makes my hair look and feel healthy”

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“Honestly the best at home hair colour I've ever used. No horrible smell, and so easy to apply. The colour is incredible, like going to a salon at a fraction of the price. I've had so many compliments on the colour and tone. The virgin/grey hair coverage at the roots is amazing - No weird 2 tone look like supermarket dye. I will not buy another brand ever again. Thank you, thank you, THANK YOU!”

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The Shade is rated 4.5 based on 2,006 reviews