The Shade Reviews

4.5 Rating 1,639 Reviews
87 %
of reviewers recommend The Shade
4.5
Based on 1,639 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read The Shade Reviews

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 10th March 2024
Allison C
The Shade 5 star review on 3rd March 2024
Sarah T
The Shade 5 star review on 2nd March 2024
Audrey G
The Shade 5 star review on 22nd February 2024
Andrea M
The Shade 4 star review on 21st February 2024
Micaela D
The Shade 5 star review on 31st January 2024
Margaret M
The Shade 5 star review on 28th January 2024
Jo R
421
Anonymous
Anonymous  // 01/01/2019
Love the toner I used it really toned my hair and got rid of all the yellow
Helpful Report
I am so absolutely thrilled to use The Shade!! I used Palermo as I had naturally red hair that isn't any more, at almost 62! I am usually quite sensitive so extra pleased that I have no reaction to these high quality products. The Shade offers expert advice, amazing hair colours and hair care, great prices and convenient delivery. My hair feels soft and healthy, not dry or "crunchy". There was no overwhelming smell and it didn't take very long to feel (and look?!!) even more gorgeous!! Thanks to The Shade, I am on my way in life with hair that I am feeling good in !!
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I love it! Nice quality, great colour and coverage. I have thick, curly hair and found the quantity perfect and it has lasted longer than other brands I made tried.
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I love the product no unwanted smell and exactly same outcome as salon or even better.
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I had an at home colour stripping mishap. I reached out to a colourist on The Shade site. I sent a photo of my damaged locks and was met with a polite professional who was able to recommend me a colour to balance the orange I had. The colour arrived promptly and looks the colour match was fantastic. My hair looks amazing
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I originally purchased wrong shade turned hair orange, but the colour consultant was amazing! she helped me pick new colour also sent to me free of charge! Loving my new color, just wish my greys didn't come in so fast
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Value for money! This is the first product I have used that actually lasted more than a couple of weeks. It was easy to use and the fact that I got the brush, bowl and cape was a bonus. The product seemed to be of a gentle formula as it did not make my scalp itchy or irrated and left my hair feeling great after the wash.
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I had never coloured my hair prior to using The Shade and found it to be simple and easy to use. It covers greys well. I find it great value for money, too.
The Shade 5 star review on 10th March 2024
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Love doing my own colour at home with the Shade. I don’t like spending a lot of time (and money) at the salon when I always get the same all-over colour. I can do odd jobs while waiting to wash out. My hair is always soft and smooth when the treatment is done and have had no problems with the colour.
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Excellent product, very helpful staff and extremely prompt service.
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I love a home colour and The shade now allows me to do it without damaging my hair. The products are amazing quality & easy to use. I had a consult with one of The Shade colourists last year and I’m still really liking my dark brown hybrid colour. Absolutely recommend!
The Shade 5 star review on 3rd March 2024
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Was scared to try but honestly loved it so much. Thank you for creating a home kit that looks like a salon colour and doesn’t ruin my natural hair.
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A very gentle hair dye, lasts well. Love dark ash blonde! Covers the grey I have at front perfectly.
The Shade 5 star review on 2nd March 2024
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Excellent quality! Great grey coverage and my hair looks shinny and healthy after colouring!
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Thank you The Shade your product is amazing quality and I love it ! With the help of your colourists I now have the colour I love. I have had two hairdressers comment on how perfect my colour is. The shampoo I love 💕
The Shade 5 star review on 22nd February 2024
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Thank-you so much. I find the shade hair colours and developers fabulous. They are so much gentler on the hair than the regular hair colours you buy at the store and even better than those the hairdressers use at the salon. Would highly recommend the Shade. Also the cost of colouring your hair costs a fraction of whaht it cost at a hairdressing salon. Very happy.
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the Shade hair colour looks very natural.I am happy with Colour I purchased. I am almost due for another hair colour and plan to make another order again soon. !
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I love The Shade, because I have the choice of different developers. I only wanted to tone my hair a touch down in a medium beige/ash blonde. So, I got the no lift developer and two blondes tones to mix and the result was really good. From brassy, straw blonde to a shiny dark/medium cool blonde. It lasted me 2 weeks. As I used two colours, I only used half and can now do it again.
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I love the fantastic service I get with Shade, always get prompt reply and love the colour! The colour is a lot lighter than I was getting but then at 77 maybe I don’t need to be so lusciously red?
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Fantastic natural colour .. it’s hard to find a light ash blonde that is true yo the natural hair colour but The Shade has achieved it .. I’ve always had a hairdresser colour my hair it’s cost me hundreds every time for a 15min job even then they couldn’t get the colour right .. I’d walk away disappointed most every time NOW I can do it myself saving hundreds if not thousands of dollars ..
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The Shade is rated 4.5 based on 1,639 reviews