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The Shade Reviews

4.5 Rating 1,640 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

4.5

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 10th March 2024

The Shade 5 star review on 3rd March 2024

The Shade 5 star review on 2nd March 2024

The Shade 5 star review on 22nd February 2024

The Shade 4 star review on 21st February 2024

423

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the fantastic service I get with Shade, always get prompt reply and love the colour! The colour is a lot lighter than I was getting but then at 77 maybe I don’t need to be so lusciously red?”

“Fantastic natural colour .. it’s hard to find a light ash blonde that is true yo the natural hair colour but The Shade has achieved it .. I’ve always had a hairdresser colour my hair it’s cost me hundreds every time for a 15min job even then they couldn’t get the colour right .. I’d walk away disappointed most every time NOW I can do it myself saving hundreds if not thousands of dollars ..”

“I LOVE THE SHADE products. I have been using them for over 6 months and am so happy with the results. The colours are lovely and grey coverage is perfect. I need to colour every 3 to 4 weeks to keep the greys away. Bonuses - No itchy scalp while the colour is developing No sitting in a salon for hours Money savings Negative - Can be difficult to apply the colour to back of my head on my own but my hubby is happy to help - especially knowing the money we're saving!! 😀”

“I've been using The Shade hair colours for 6 months now and I can honestly say it's the best. Colour is spot on, hair feels and looks amazing!! Service and delivery is great - thank you!!”

“I have been using The Shade for five months and I absolutely love it! I’ve found the perfect colour by combining Trento and Toscano, and it perfectly covers my greys when store bought colours have really struggled. I also used the ‘Ask a Colourist’ function when I first started, and they were super helpful in recommending a colour and providing tips to get my hair prepped for colouring. Thank you ☺️”

The Shade 5 star review on 31st January 2024

“Absolutely loved the process. Talking to the consultants helped steered me to what I needed to do for the first colour and the process beyond.”

“Exceeded my expectations!! Will not go back to salon services - I have brown hair and noting cost of living pressures, I was looking for a way to get a great colour without the additional overheads. Loved the colour; ordering and delivery was super quick; amazing ability to target colour to need/desires.”

“I was nervous but I'm so happy with how this colour turned out!”

The Shade 5 star review on 28th January 2024

“I have been using The Shade's products for over a year now and I have been never disappointed. I love their products and my subscription is easy to add things or change shipping or even pause if I need to. The colour is amazing and easy to apply.”

“My first Shade order, trying to match my natural coppery, ginger hair. It worked out perfectly. The colour blend was helpfully suggested, the method for first application clearly presented, with everything my daughters needed to help me look my best for Christmas.”

“I reached out the the hair colourist to help me choose a colour close to what I have and to advise me on why my greys were showing up in a week. After taking her advice I'm happy with the results and have signed up to receive my colour of choice monthly. Definitely will be recommending The Shade to all my family and friends.”

“The Shade products not only saves me hours at the salon and hundreds of dollars, but I get to play with colours and it takes me only an hour to be fresh again in the roots, or two hours for highlights. The best!”

The Shade 5 star review on 3rd January 2024

“I really love the colour, it is the perfect shade for me. So easy to apply and last longer than my previous colours. Have just received second order”

“Love The Shade products! I've been using them for a couple of years now and it gives my hair with a rich colour without leaving it dry and brittle. The kit also provides more than enough shampoo and conditioner, unlike other brands!”

“Made the mistake of trying to bleach some of my hair and it went all shades of yellow and gold. I toned it with the beige blonde and it covered all of yellow/gold and looks great. It is slightly darker than I wanted but still looks 100% better than it was. Thanks Shade!”

The Shade 5 star review on 26th December 2023

“I am very happy with The Shade. Love the shampoo and conditioner. I chose the Ash Brown and I am thrilled with the result. So easy! 💓”

“After many years of using box colour my hair felt a bit like straw and I could never get the right colour. I tried The Shade because I liked the idea of a colourist as well as the price, well that colourist was amazing recommending a duo of Bellaria and Montecristo with a 27 developer it is exactly what I wanted and my hair is so much softer since colouring. It was so easy to apply and everything being delivered to my door on a schedule is amazing, I never have to worry about having the right shade at the right time.”

The Shade 5 star review on 22nd December 2023

“My first experience with Shade was successful and excellent experience. I was really happy with colour, it was easy to use with kit, covered my greys/all hair really well. It was just as good as salon (better colour than my last) and I did it myself.”

The Shade 5 star review on 20th December 2023

“Ordered golden copper brown for roots and golden copper blonde for mid length and ends. I am really pleased with the outcome. It was fun to do at home as a little pamper for myself rather than 5 hours at the hairdressers for $300 +. The results are a really lovely vibrant colour. Absolutely must use a treatment after dye though due to it being quite harsh on the hair. After the treatment though it feels just like leaving the salon. Love love love the packaging and kit provided so handy. Will definitely use again.”

The Shade 5 star review on 19th December 2023

“Love this hair dye! It doesn't make my hair dry and dull like so many others I've tried. No irritation at all, no itchy little bumps on my scalp! The shampoo and conditioner smell wonderful and leave my hair soft and shiny. Absolutely recommend this product!”

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The Shade is rated 4.5 based on 1,640 reviews