The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,052 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,052 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th August 2025

Snez U

The Shade 5 star review on 13th August 2025

Victoria O

The Shade 5 star review on 25th June 2025

Heather P

561

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommend this product, it does exactly what the website states, I am allergic to something in the salon dyes, with this product I had no issues with breakouts, I like the colour I chose, I loved the smell of the shampoo and conditioner it did leave my hair feel light not heavy like some other products.”

Helpful Report

“I've been using The Shade every six weeks for three years straight. My hair colour is even, vibrant, and I have saved thousands of dollars.”

Helpful Report

“After a disastrous experience with my hairdresser I reached out to the Shade . They were so helpful in their advice and with the help of my daughter we managed foliage and a root smudge and it looked just like I wanted !! I have since purchased the blonde hair masque the heat cap and the tsabuki oil . All the products have been spot on ,the instructions easy to follow and the price point is great . Will be a repeat customer .”

Helpful Report

“Always the sceptic, but after reading many of the comments and searching the profiles for legitimacy, I took the plunge and brought an Ash Blonde. My hair is natural, with no previous colour. The colour came out amazing, my hair felt soft and I’m extremely happy.”

Helpful Report

“Amazing hair colour. Left my hair shiny and healthy. Super convenient pack that's so easy to use.”

The Shade 5 star review on 30th June 2025

Helpful Report

“I’ve been blonding my hair at home for years. While I’ve always liked it, what has been a problem is consistently being able to buy my preferred colour. As a result I’ve often had to buy a different colour each time I go shopping, which is really frustrating. I read about ‘The Shade’ in a Reddit comment and thought I’d give it a go. The blonde shade I chose is absolutely beautiful, and it’s really nice knowing that I’ll be getting the same colour every 5 weeks. I’m really glad I signed up, and look forward to having one less thing to worry about.”

Helpful Report

“Best dye I have tried so far. I got the shade to give me a colour review with before photos & a history of what I had done with my hair. I was extremely impressed with the advice received after letting the shade know what I wanted to achieve. They suggested a step by step process, going for a base colour to start with due to my hair having previous highlights. I am looking forward to further advice when I contact the shade again as to the next steps I want to achieve.”

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“Best quality home hair colouring, would absolutely recommend them to anyone. Amazing colour expert advice available to help you choose the right colour for you. The colour and coverage was fantastic!”

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“Easy to order. Great packaging and easy to read instructions. Results of colour are fabulous. Very impressed.”

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“Couldn’t be happier as first time I’ve used a colour which hasn’t stained my bedding. No horrible smell and wonderful lasting colour which covers greys and doesn’t leave hair feeling like straw.”

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“My hair has never felt softer or healthier! The colour I chose was spot on and I’ll definitely be using The Shade again. First time I’ve dyed my hair myself and it was so easy - I wish I started doing it years ago!”

The Shade 5 star review on 22nd June 2025

Helpful Report

“Great product, great service, great customer support. I wanted to lift the natural red tones of my dark blonde hair and the colorist gave me advice on blending 2 colors. I absolutely love the result and my hair is shiny and soft like never before. I'll never use another brand of colour now. Thanks so much 💜”

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“Love the colours and online advise.”

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“Having previously used another more natural tint, it did not hold on my grey regrowth. So I am trialing The Shade & so far it is holding colour on my greys. I chose Ferrara 10.1 which tinted a nice ash, as I’m now mid 50’s I wanted to try the Catania 902 as a toner a week after applying Ferrara & I’m impressed with the result. Having tried Catania which is a little warmer without the ash, I will swap to this shade for my permanent colour…Thank you The Shade I feel great moving into my late 50’s with the right shade of colour!!💫👱🏻‍♀️”

The Shade 5 star review on 19th June 2025

Helpful Report

“I LOVE LOVE LOVE this product. I initially reached out to the colourist before ordering and she suggested a duo colour 7.2 and 8.2 - it is just fabulous. The team at The Shade are very prompt in helping and getting back to any queries. I also love that there is so much less damage to my hair than grabbing something off the supermarket shelf. I have used this colour twice and I don't think there is as much fade as the other supermarket colour I had been using. I have also started using one of their serums and the volume conditioner which I also really like. This is a great company and I highly recommend”

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“was easy to apply, i love the color”

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“Absolutely Happy! I used the Shade for the first time just one day before my wedding day, and wooooow — the results were incredible! My hair turned out even better than I expected. The colour was vibrant, rich, and full of life. Even my hairstylist mentioned how easy it was to work with - the texture, shine, and softness made styling a dream. I truly felt radiant on my big day. Highly recommended!”

Helpful Report

“I took the quiz and a colourist emailed me suggestions which was really helpful! The colour is gorgeous, I may order one shade lighter but it’s covered my greys beautifully and I’m so happy with the how much money I’m saving and that I can touch up my own hair as needed. So happy! Leanna Mcneil”

Helpful Report

“Loving The Shade, have used it a couple of times now and referred family and friends who love it too. The home salon kit is great with the mixing bowl and four clips however the cape could be longer especially if your hair is longer than a bob or shoulder length. I have sensitive skin and react to lots of things but haven’t had any issues with The Shade at all. Ash Brown is my go to colour, not too dark or light and no brassy tones! 😊”

The Shade 5 star review on 18th June 2025

Helpful Report

“Second time I've purchade hair colour - went for a slightly different shade. Once again, was excellent, easy to use, smells nice, great colour and coverage. I'd always used L'Oreal Castings as my go to as it was not permament and suited me, but after trying The Shade I'll be using their colours now for sure. I also purchased a shampoo and conditioner, which are both excellent.”

Helpful Report

The Shade is rated 4.5 based on 2,052 reviews