The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,996 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 28th May 2025

550

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hair colour was great, had some highlights so isn't a completely flat colour. Covered greys well and has continued to hold up well for weeks now”

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“I’ve been a customer for about 3 years. Great customer service, great product that works, and plastic-free shipping.”

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“Love your products, available colours is amazing. I love the non smell that you have in the hairdresser, took me a couple of purchases but I'm now so happy with the shade and the fantastic grey coverage. KATHY 😀”

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“Bought the medium ash blonde colour in permanent love the colour, I’ve also had it in for a few weeks now and no greys popping through as yet usually I get them after two weeks so it’s doing a great job with keeping them at bay, will be buying more when it’s time to touch up. Very happy with this product and how natural the ingredients are 😍”

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“Well, this is a relief. After recently getting my own place, I had to cancel my regular appointments with my hairdresser :( I decided to give The Shade a try and I'm so happy with it. It's the exact colour I wanted, it smells amazing, and now I'm saving $200+ to get similar results. Highly recommend!”

The Shade 5 star review on 23rd April 2025

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“I have been using The shade colour for the last 4 years. It has helped my hair and scalp. Conveniently delivered at home. On time and great service. Try it you won’t regret.”

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“I am loving the freedom from long salon visits that has come from using The Shade to maintain my colour. The ask a stylist process was simple and I received excellent advice on colour choice. Thrilled with the results and telling all my friends.”

The Shade 5 star review on 20th April 2025

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“One of the best decisions I did. It was so easy to apply because it glided so easily when applied, no foul (chemical) smell and the colour is amazing and even out tone. I won't be going to the salon anymore for a retouch. Purchased the shampoo and conditioner as well 🩵Thank you!!”

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“Amazing product! Although it's twice the price as a supermarket colour, it's much easier to apply and smells nice, not stinking of chemicals! Seems to last twice as long too, so works out cheaper in my book. Now my niece is a subscriber too. 😁”

The Shade 5 star review on 18th April 2025

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“I like the colour kit very much as it is well packed with instructions that are easy to follow. it is also easy to apply and gentle on the hair as it is ammonia free. No need to go to the salon again. Thank you The Shade”

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“WOW 🤩 super impressed with my first ever colour kit so easy to use and my hair looks and feels so soft and no more greys I will continue to to use the Shade from now on , a quarter of the cost of going to the hairdressers, seriously impressed you guys !!!”

The Shade 5 star review on 16th April 2025

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“Since using The Shade I no longer suffer from scalp issues such as rashes, burning or itchy scalp. At my age, 70, I need to colour the roots frequently which wasn't possible with other products due to my scalp sensitivity. I love the colour, dark ash, and find it soft and flattering and a good transition from the darker shades I used to use. I don't wish to add a photo but thanks for your lovely product.”

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“I was nervous about coloring my hair because the last time I dyed my hair I went with a permanent color which I didn’t love and it took 3 horrible years to grow out! I contacted The Shade colorists who listened to my concerns & goals and recommended I try a demi (10 vol) with Trento 5.1 and I couldn’t be happier - my hair is soft, glossy & the greys are beautifully blended! I’d highly recommend The Shade to everyone wanting to color their hair!”

The Shade 5 star review on 13th April 2025

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“It's been many years since I've coloured my own hair but after tiring of the amount of time and money I was spending on salon colours I decided to give The Shade a go. I'm so glad I did! Living in a regional area means it's extra convenient having it delivered so smoothly and well packaged. Receiving a full kit with bowl, brush, clips, cape and decent quality gloves even made it a fun self-care experience. I followed the personalised colour advice from The Shade expert and was delighted with the colour results and truly satisfying grey coverage, a major issue for me. Highly recommend giving it a try. A bonus was the lack of strong chemical smell and my hair being in super soft condition afterwards. I'm saving a lot of money and feeling very confident in my hair colour again!”

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“It was easy to apply, no stinging or burning on my scalp. Coverage of my greys was great. Really happy with the end result.”

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“Extremely happy with the overall service Very professional I chose the ash blonde and I have to say it is one of the nicest colours that I have applied to my hair and the results were perfect! I love it! I look forward to my next colour! Very pleased with the prompt postage and presentation Thankyou!”

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“I absolutely love it, easy to use, no smell, colour looks great”

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“I love this product and the colours are beautiful. Packaged well with shampoo and conditioner. The colour makes my hair feel so soft.”

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“It is such a good system, no rushing to the supermarket late at night to try and buy some due to match your hair, it’s always there with the auto ship system and the quality of the product is outstanding, I have quite a few greys and the coverage is great and it looks like I have highlights. Highly recommend as the pack has everything you need with minimal waste.”

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“Fantastic colour and result. I purchased Bellaria -dark ash blonde and the colour is perfect. Thankyou”

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The Shade is rated 4.5 based on 1,996 reviews