Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Shade Reviews

4.5 Rating 1,640 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

4.5

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 10th March 2024

The Shade 5 star review on 3rd March 2024

The Shade 5 star review on 2nd March 2024

The Shade 5 star review on 22nd February 2024

The Shade 4 star review on 21st February 2024

423

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so pleased the result of my hair colour Dark Ash Blonde, it covered my greys too. I love the kit with the bag so handy, and no ammonia smell! The shampoo and conditioner makes my hair so soft. So glad I found Shade and definitely will recommend.”

The Shade 4 star review on 14th May 2020

“Really liked the product, it is lasting well and gave good coverage to the grey, I am happy with the regular mail ordering, had a bit of difficulty on getting the correct colour, but the help and responses I got from Camille was terrific, thanks so much. will continue using the colours very pl;eased with it all.”

“I used the bleach wash to get old colour out and then used this colour and am so happy with my new colour! I have received so many compliments.”

The Shade 4 star review on 10th May 2020

“Great colour selection and ordering process. Tools provided makes it a salon colour experience at home at an affordable price. Results were exactly as expected, and no ammonia formulation left hair healthy. Particularly loved the shampoo and conditioner, which I will look to purchase too!”

“Loving the colour and great product I had some delivery issues, but now received Would love to get shampoo/conditioner/barrier oil in bigger pump bottles to save on all the packaging each time.”

Dear Kate, Unfortunately there are big delays from Australia Post all over the country mainly due to the increased volume of people having items home delivered. Information from Australia Post regarding the delays can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#faqs I think it is unfair give The Shade a 2-star review when we despatched your order within 24 hours of receipt of your order. Really sorry for the inconvenience, I’m sure it’ll arrive soon. Regards, The Shade team

“The Shade product came package really nicely with clear information. As promised no horrible smell and plenty of product to cover a full head of shoulder length hair, also good grey coverage. Would recommend and use again.”

“Beautiful packaging arrived in post. It comes with easy to follow instructions and all the quality tools as needed.”

“First time colouring my own hair. Was a bit awkward doing myself as had to manoeuvre back blindly. Hair was very knotted after shampoo and I would suggest 2 sachets for longer hair. Conditioner was ample. Colour gave me 100% grey coverage and colour looked very natural. I received many complements. Did I mention 100% grey coverage. So so happy!!”

“Easy to apply. No stinging. Happy with shade but will need to do the developer for stubborn greys first.”

“Its been 2 weeks and the colour has not faded much. Hair feels good and colour is looking great.”

The Shade 4 star review on 26th April 2020

“I was relatively pleased with my experience using The Shade, however, I think it would be more beneficial for darker hair colours than blondes as there wasn't anything included for toning the blonde (it lifted my root colour a decent amount but to a slightly orange tone). The colour I used was an ash blonde however my hair didn't go as ashy as I'd have expected, this could be because my hair wasn't light enough. I wish that they had a larger range of colours, the ability to pick specific colours rather than doing the quiz to choose one, and perhaps something for toning the hair (even if it came for an extra cost). The developer I received was 20 volume developer so not too harsh on the hair.”

“I have very sensitive skin and had no reaction at all with The Shade. My hair feels really soft and shiny.”

“Recently took up The Shade’s trial! Loved it. Didn’t quite cover the greys but will use the softener next time and see if that works. Will keep using The Shade. Love knowing there are no nasty chemicals. The online support is helpful and quick to respond.”

The Shade 4 star review on 25th April 2020

“I loved the colour was to dark for me.. As I have short hair, I had a lot left over. But it was nice not to smell any ammonia whilst doing it. Very happy with it..”

“I'm not happy abput this order as i have sill not received it and its been 2 weeks now. Other that that I'm happy with my color”

Hi Linda, Unfortunately there are big delays from Australia Post all over the country mainly due to the increased volume of people having items home delivered. Information from Australia Post regarding the delays can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#faqs I have just checked your tracking, and it is due to be delivered today or tomorrow. Apologies for the inconvenience. The Shade team Really sorry for the inconvenience.

“The pack comes with everything you need to do your hair, I have long hair and found there was just enough product. I found it had simple to follow instructions. But hard to do your hair if it's long on your own, the only thing I found it didn't cover my greys completely. Over all you have nothing to loose by giving it a try you can cancel at any time”

Hi Lisa, Thanks for your kind words! I would suggest trying our pre-softening option ($2.95) to cover your stubborn greys. I hope this helps! The Shade team

“I absolutely love this hair dye kit. My hair feels so soft, healthy and it's so shiny, the only thing is that the color is slightly darker than I would have liked (it was light brown, but more of a deep brown). I will definitely be continuing my subscription. Soo much better than the box kits.”

The Shade 4 star review on 19th April 2020

The Shade 4 star review on 19th April 2020

“Super quick shipping. Easy to apply and the colour is exactly what I ordered. It also covered my stubborn greys. Love my new colour ☺️”

“Great natural looking cover. All I needed included.”

The Shade 4 star review on 18th April 2020

“The kit is very good. I found the Developer and colour didn’t mix that well, it looked lumpy and had different colour tones. That said the mix applied much wetter than my regular colour, that said there was little to no staining of the skin and the overall final colour was great.”

The Shade 4 star review on 14th April 2020

«
1
2
...
4
5
6
7
8
»

The Shade is rated 4.5 based on 1,640 reviews