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The Shade Reviews

4.5 Rating 1,640 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

4.5

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 30th March 2024

The Shade 5 star review on 10th March 2024

The Shade 5 star review on 3rd March 2024

The Shade 5 star review on 2nd March 2024

The Shade 5 star review on 22nd February 2024

The Shade 4 star review on 21st February 2024

423

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose a shade lighter than previously used as I am 100% grey. Very pleased with the result and colour. Thank you. PS: Sorry I don't have a photo.”

“Thankyou for curing my lockdown mane! I have a lot of hair, thick & long so needed extra colouring creme for full coverage. Really happy with my first attempt, some skill required for the back though. Love the Golden Copper Blonde that highlights my natural red & covers my greys 👏 💫”

The Shade 4 star review on 23rd September 2021

“Now that I have coloured my hair I feel I could go for a shade deeper than 7. Not 6 but a shade deeper. Any suggestions?”

Hi Brenda, Please contact one of our colourists here who would be happy to assist: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“I have coarse hair with 70-80% grey. My daughter sent this to me whilst in lockdown. I’m really happy with the colour and it’s actually lasted for weeks! Normally with ‘supermarket colour’ I’m lucky if it lasts 2 -3 washes. Very happy”

“Very good colour the best thing is it did not go brassy I recommend it”

“Love the packaging and delivery. Fantastic concept. a couple of things I'm not keen on, difficult to contact someone - a chat box would be ideal. Doesn't cover greys or my roots very well. And I can't find how to pause or cancel my subscription. I hate that.”

“Nice colour but left my hair pretty rough. Also the smell of the conditioner was a bit overwhelming.”

“LOVE THE PRODUCT,LEAVES HAIR SOFT,SHINY,EASILY MANAGED,THE PERFECT PRODUCT.”

“The colours are beautiful, but the dye smells strongly and feels very drying compared to other dyes I have used. I'd love to see a foam dye option as well! With my very thick hair it is much easier to dye with a foam base.”

“I found applying the colour with the brush a bit difficult and messy. After rinsing and washing my hair the colour still came off on the towel, so maybe I didnt do it properly. But, in saying that, the finished result was really good, the colour was excellent and certainly covered the greys very well. My hair was soft and shiny. So I am quite impressed and am willing to give it another try and see if I can improve the application process with practice.”

“Not bad at all. Does seem to fade on greys after a few weeks. Smells divine!”

“True to colour, easy to use”

“great product, complex ordering system that resulted in paying for receiving the same product twice”

“I purchased the shade Torino Golden Blond 8.3. Found the application quite easy though a bit more required to my usual shop bought product but this probably reflects the quality of this product. The colour went on easily and I loved that there was no ammonia smell. After washing and drying my hair, I was happy with the colour although it seemed to have a slight red tinge to it. This may be because it was covering over a previous colour so will see how it goes next time. I also am curious to see how well the colour lasts or if it fades like shop bought brands. My hair was beautifully soft and shiny after washing and overall I’m happy with this product. Would rather wait and see how well this product last over time before writing a review but so far am very happy.”

“Great product True to what the colour looked like when ordered Yet to see how long it lasts”

“Fantastic products! Very happy with the instructions and the colour. My hair feels amazing after being coloured and will be using the product again 😊”

The Shade 4 star review on 27th January 2021

“I love The Shade! It's easy and quick to use, it looks and feels great; all that without nasty chemicals and animal cruelty! The only improvement could be to have sachets made from compostable material or offer refill options. Also, half-amount indicators would be great if you only need half the amount for shorter hair or touch-ups. Thank you for a great product!”

“Easy to use. Smells great. Love the colour.”

“I am happy with the coverage , but not the colour , I chose dark blonde, however it is too dark , I would like to try a lighter shade next time”

Hi Wendy, Thanks for your review! Please contact one of our colourists here who can assist you in getting a lighter result: https://theshade.com.au/colourist/ I hope this helps! Craig The Shade

“Hair colour was so rich and natural looking. Easy to apply at home and loved that you supplied everything. It was a long process to first soften my colour resistant roots. Unfortunately for me it still didn’t colour well and I had patches of grey.”

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The Shade is rated 4.5 based on 1,640 reviews