The Tech Geeks Reviews

Name: The Tech Geeks
Address: PO Box 451, North Lakes, Queensland
Rating: 4.90

4.9 Rating 1,265 Reviews

98 %

of reviewers recommend The Tech Geeks

4.9

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Tech Geeks 5 star review on 10th May 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered one POE Reolink Dual Camera with Floodlights and 64Gb Memory. I installed it without any problems. It is working well.”

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Posted 3 days ago

“characters.”

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Posted 4 days ago

“I am always driven by price and convenience, and they are not your strong points. Your product videos are good and your range is good and well organised. But in Canberra a company like UMart has click and collect which is so good. No fiddling with order sizes to get free delivery, no rejecting PO addresses (who has time to wait around for couriers).”

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Posted 2 weeks ago

Thanks for your frank review. We don't have shop fronts, so we won't be for everybody, but thank you for the business you have done with us. Half of the products you ordered UMart won't have for many months, so I guess there is a trade off between local pickup and being able to get the items you really need.

Posted 1 week ago

“My experience up to receiving our product was excellent. On in packaging our product we found that the cable suppled was not compatible with the waterproof connection that was on the booster. This then required phone calls to find out what to do to fix this issue. As well as the delay of installation. Another aspect that I find somewhat amusing is the reason that we have purchased these products is to get better phone and internet access but we were advised to download videos on how to do things but our present technology cannot do it. This might be trivial to some but it’s the real problem for us. Thank you”

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Posted 3 months ago

Thank you for your honest review. As you can imagine, a custom installation involves many different components to ensure everything functions properly. We provided a step-by-step PDF guide for your installation, along with links to helpful tips. Some aspects are best demonstrated in a video, which covers the waterproof cap and how to connect the cables. We will continue to explore alternative ways to convey this information, especially for individuals with limited connectivity.

Posted 2 months ago

“UniFi AI Port is not compatible with my third-party Luma 820 Turret 4K. Product ends up being useless to me unless I replace them with non-AI UniFi cameras”

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Posted 3 months ago

Thanks so much for your honest review. Is your Luma ONVIF compatible as I believe that is the main requirement for the AI-Port to work. If the Luma is ONVIF compatible and it still does not work, please do reach out to our team and I am sure we can arrange a return of some sort of the device.

Posted 3 months ago

“Freight cost is very expensive $36 for 250g, which was 50% of the order value and you dispatch system is inefficent which probally is the cause for the very high freight costs, 4 items ordered, dispacted in 3 shipments from different warehouses.”

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Posted 3 months ago

Hi Tim, I apologise for any inconvenience this situation may have caused you. The reason for multiple shipping costs is that our system detects when items in your order need to be shipped from different warehouses. This helps us cover the necessary shipping expenses associated with delivering your items. We have carefully reviewed our shipping costs with various vendors and suppliers in Australia. We believe that our pricing, along with the couriers we partner with for these shipping options, is highly competitive.

Posted 3 months ago

Thanks for your honest review. It is not possible often for us to have all the items in one location, but we do believe we offer a good value service allowing customers to order from one place all of the items they are after.

Posted 3 months ago

“Hasn't arrived yet”

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Posted 4 months ago

Thank you for your honest review. Just to be transparent, you ordered at 8pm on 2nd December on a 2-8 working day shipping service. Your order was processed on 3rd December and shipped out to you on the 4th. I can see from the tracking it is expected with you 12/13th, which allowing for the weekend in between shipping looks to be within our delivery dates. I understand this is possibly longer than you were hoping for and we apologise.

Posted 4 months ago

“This review is on the Tech Geeks. not the product I purchased. Shopping online was quite easy on their website. Delivery was really quick too. When I have a slight issue. I emailed them and they returned my emails every time in a timely manner. Although their information was a little sparse. Nice people to deal with, but could do with a little work.”

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Posted 5 months ago

Thanks for your honest review. You did first phone in with an issue not being about to get your camera to connect to your phone when using the phone as a hotspot. One of the team spent around 15 minutes with you the phone and was able to give you a solution that I believe worked for you. You then contacted us with some queries around the solar panel and also a spare part in the box. I am sorry you felt we could have gone further and we will review the notes and calls and see what we can do to continue to improve our customer service.

Posted 5 months ago

“Thr ordering process was great. But no instructions or warranty were included with the product. Just watched the video to see how to install it and it said go look at the instructions whcih were not included.”

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Posted 7 months ago

Thank you for your review. I am sorry you did not receive the booklets in the box, but we are sending those out to you today. I believe in your instance you were looking to the instructions to show you which port in your router to use. This I am afraid is not included in the instruction manual as it is different for each setup. In your instance we emailed over a video to show you how to use the Ruijie control panel (this is needed to make your network secure and private) along with a link to create your Ruijie project.

Posted 7 months ago

“I still haven’t received one of the two packages I ordered two weeks ago. Order A2DZ50029756”

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Posted 8 months ago

Thanks for your review and sorry to hear of the shipping issues you are having. I believe shortly after writing this review you reached out to us via email and the team are now helping you get this resolved. Thank you again for your patience.

Posted 8 months ago

“good work guys”

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Posted 10 months ago

“Disappointed at the shipping charges and the less than obvious “including GST” fineprint…”

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Posted 11 months ago

Thanks so much for your honest review. I have looked your order. I can see we charged you $15 for standard shipping but sent it to you on Priorty at no extra charge. Unfortunately, shipping actually costs us more than we charge, so I'm sorry you felt it was high. I am also not sure about the less-than-obvious inclusion of GST, as we clearly show both prices on our website. Thank you for your purchase and I am pleased we were able to ship to you in April a product that was not available from any other Australian supplier at that time.

Posted 11 months ago

“I have yet received the 2nd package, I know it’s waiting for me, at the post office, however I’ve been away, and will collect it tomorrow.”

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Posted 11 months ago

Thanks for your review. I am pleased everything is almost with you.

Posted 11 months ago

“Pricing of the unit was good, unfortunately it took weeks to get in from your supplier and then it was shipped to us through Aus Post who sent it to the wrong place which then took weeks for it to arrive at our office.”

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Posted 1 year ago

Thanks for your honest comments. The rackmount kit you ordered is available in Australia, but unfortunely the supply chain to actually deliver it from that warehouse is no where as good as we want it to be. We are working with Rackmount.IT to see if we can find a better way around this moving forward. We are really sorry for the inconvienence this has caused and have credited the shipping cost back to your payment method.

Posted 1 year ago

“Great products. Reasonable prices considering they aren't available in Australia yet I guess. Expensive postage for the slow service.”

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Posted 1 year ago

Hello. Thanks so much for leaving us a review and so sorry we did not ship as quickly as we could have. It is a difficult balance on products that are not yet in Australia between delivery and shipping times along with the cost. Please do reach out to us with your order number and I am sure we can do something to help around the shipping price you paid.

Posted 1 year ago

“Equipment good. Online service good. My priority paid delivery took 6 days to get to me. You did refund the courier cost, thank you. I will need to factor that lead time into any future order.”

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Posted 1 year ago

Hi, Thank you so much for your review and yes we don't always get it right and so again, sorry for messing this one up. No excuses we need to be faster.

Posted 1 year ago

The Tech Geeks is rated 4.9 based on 1,265 reviews