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The Trade Centre Wales Reviews

4.5 Rating 679 Reviews

87 %

of reviewers recommend The Trade Centre Wales

Company Reviews

4.5

Based on 679 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01792814300

Email:

marketing@thetradecentrewales.co.uk

Location:

Euro Centre, Neath Abbey Business Park,
Neath Abbey
SA10 7DR

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The Trade Centre Wales 5 star review on 4th September 2021

The Trade Centre Wales 5 star review on 25th July 2021

Lynette Griffiths

The Trade Centre Wales 5 star review on 17th June 2021

Victoria Sharpe

The Trade Centre Wales 5 star review on 6th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a vehicle on 21/10/21 to get 20 miles down the road to have to pull over as my car was smoking! Phoned the branch to tell them for them to tell me to phone rac and if the can’t fix at roadside the have it towed to the branch! On inspection from RAC Over filled with oil, engine management light came on, substance spilled all over engine a fuel leak. Spent hours waiting for it to be towed and I had to find a lift home over 30 miles. Nobody has contacted me absolutely shocking. I see why they are so keen to push rac cover on you now. Would not recommend.”

(Neath) - Posted 2 years ago

“Sales representative dont have proper knowledge. When I asked for BMW 1 series 2015 they explained me its good car front wheel drive as we all know none of the BMW hatchback are front wheel they are all rear wheel drive. Also when I bought the car and asked to show me the paper what we discussed with different in paper . They manipulate the things so please have a proper look in your paper at the time you are buying. Price is too high. If you check them same variant car with same spec same model year its quiet cheap in the market and even at authorized dealer. I wont recommend any one to buy any car from Tradecentre.”

Posted 2 years ago

“I bought a car for my elderly mother on Saturday 18th September. We were told this vehicle had a FULL SERVICE HISTORY. Upon examining the service record the last service was carried out in 2019! THIS IS NOT A FULL SERVICE HISTORY! Apart from this, I was told to attend and collect the car at 11am on Sunday. I had advised Laura the finance lady that I had to drive back to Essex Sunday afternoon so it was important that this car be ready for me to collect ASAP on Sunday. I called at 10.18 on Sunday and spoke to a lady who said “Yes the vehicle is all ready for you, come when you are ready.” I arrived at 11.15 and was told the car was having an MOT and was not ready. TWO HOURS went by and I enquired again to be told the car was being valeted. Another 45 mins went by and the car arrived, UN-VALETED, with almost ZERO fuel in it and glue from a sticker still splashed across the drivers side screen! NO vehicle handover whatsoever! I wasn’t even provided with the spec of the vehicle! I was recommended to come to you guys for a car by my sister who has bought from you in the past, she is now embarrassed by that! All in all I feel I have had a very poor experience of your company and have been MISS SOLD a vehicle on the pre-tense it has a full service history WHICH IT HAS NOT! Please advise how you intend to rectify this ASAP??? Thank you!”

(Neath) - Posted 2 years ago

“Information supplied at purchase was either false or given in error resulting my having to arrange transfer registration plate”

(Neath) - Posted 2 years ago

“Shocking the car I purchased overheated and started steaming within an hour of leaving TCW. No courtesy car available!!”

Posted 2 years ago

“I was very happy with the sales department they were very friendly and happy to help but once it went through to the finance and pick up of car it was very slow and I was waiting hours.”

(Neath) - Posted 2 years ago

“No problems with sales etc all ok but purchase Not brilliant first 5 miles engine fault on a £20000.00 Mercedes !!!!! after speaking to customer services they could only book in next Thursday ! Drove to centre and it was booked in this afternoon but to be honest really not happy fault already told it is ok to drive until Mercedes can book it in ?”

(Neath) - Posted 2 years ago

“Car broke down 7 months after buying, we'd been in lockdown mind so didn't use it like we would have £5000 to fix!!! Sold warranty by trade centre wales, not worth the paper it was written on!! All the reviews seem to be about staff selling cars, yes very friendly couldn't do enough, but if the car you buy isn't Road worthy then it's tough basically!!”

Posted 2 years ago

“Absolutely terrible service”

(Neath) - Posted 2 years ago

“Don't do it stay well clear I got them to take a car back but had to sign a disclosure form says it all really.”

Posted 2 years ago

“Pushy salesman who made me believe my deposit was refundable. I left for an hour to make the final decision and decided not to buy the car only to be told my refund was non refundable. Aggressive salesman, terrible attitudes and customer service and high mileage cars.”

Posted 2 years ago

“8000 for a car that started to fall to piece not long after it left the forecourt. That plus the salesmen who will literally follow you around pushing you into a sale. Even when me and my partner want to have a private conversation he would stand close enough to listen in. Disgusting company Pushy salesmen Terrible cars Terrible aftercare”

Posted 2 years ago

“Even though I had cash to buy a car they really tried to push me to take finance on it, it felt like a really hard sell. The cars seemed very expensive compared to other dealers in the area.”

Posted 2 years ago

“Pounced on you as soon as you walk through the door and then of you say you just want to have a walk round and look at cars they make you feel unwelcome. Go motorpoint so much more helpful and make you feel welcome from the start, so much more professional and get to view all their cars from every branch”

Posted 2 years ago

“RIp off! should not waste your money and time here”

Posted 2 years ago

“Never buy a car from trade centre, selling cars which could kill”

Posted 2 years ago

“A shocking service we walked in and greeted yesterday 16/04/2021 No hand shakes vow Asked what we liked just as usual salesman was only a boy just out of nappies poor sod what did he know of cars To top it off when they viewed our car to value it they only offered £4000 px for a 205 Ford mondeo in better condition than their outside cars My verdict stay the hell away”

Posted 3 years ago

“Bought a car from here, was recommended. Good deal on the finance even though was longer than we wanted we were encouraged to take it. Sold RAC warranty, told it was important to have. We signed for the car and off we went. We have had nothing but problems ever since! There were tiny chips in the paintwork on the front of the car and the windscreen so had to get the windscreen changed asap. The engine warning light has been on more times than I can count, lots of problems so in and out of the garage, no one could seem to work out what was wrong so ended up costing us so much money! There is still finance left on the car, so there is no way I can cut my losses and get a new one. I have 2 autistic children and the car is heavily relied upon. Everything that the car has had wrong with it we were told the RAC warranty does not cover it. Finally got around to having the air conditioning refilled which ran out on the journey home and found out after the refilling which I paid for that there must be a leak somewhere that can't be easily seen so therefore would cost me 700 to get the pipes fixed and refilled again! Obviously something I cannot afford. I am barely coping as it is. I am absolutely devastated that a potential perfect car that could have lasted me a long time has turned out this way. I am gutted that I made the decision to go to trade centre Wales on my birthday and treat myself and my family to a new car. I am so disappointed. And from what I can see I am not alone. Such a shame so many decent people have been treated this way. I hope my review helps others to stay away and only wish I read these reviews before I went.”

Posted 3 years ago

“Would NOT recommend buying a car from Trade Centre Wales! Bought a car on the condition it was serviced, and had 12 months warranty, bought the car in July and have had multiple issues with me taking it back and forth the garage around 6 times! Another issue has now arisen so yet again, I’m without a car while it’s investigated, so many issues in a short space of time! Trade centre just say they can’t do anything! DO NOT BUY A CAR FROM TRADE CENTRE!!!!”

Posted 3 years ago

“Hi bought a vauxhall mokka 1 7 cdti blue in coulor . Had problems with front suspention from start . Told aftercare this over the phone noise in engine rear breaks grinding exsaust blowing electric mirror shudering and eco botton for start stop not working had most of this work done went back again for front suspention 2nd time still banging engine getting worse day buy day and i did tell this guy there was problems with engine car now sounds like a 1940 tank . After care just fob u off with stuff . I am seeking lagal action over this as car is faulty”

Posted 3 years ago

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The Trade Centre Wales is rated 4.5 based on 679 reviews