The Trade Centre Wales Reviews

Name: The Trade Centre Wales
Address: Euro Centre, Neath Abbey Business Park,, Neath Abbey
Rating: 4.39

4.4 Rating 699 Reviews

85 %

of reviewers recommend The Trade Centre Wales

Company Reviews

Questions

Metrics

4.4

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01792814300

Email:

marketing@thetradecentrewales.co.uk

Location:

Euro Centre, Neath Abbey Business Park,
Neath Abbey
SA10 7DR

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The Trade Centre Wales 2 star review on 15th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my car recently from the abercynon branch. Exelant staff there. But in finding some problems with my car the abercynon aftercare team staff were not so great. Can't get them on phone and when I did go there in person the staff were quite arrogant. They took my car in to fix the problem and I've had it ba k and the problem is still there. Avoid this branch at all cost.”

Helpful Report

Posted 2 years ago

“not one to complain but if i was you i’d stay away from this company!! absolutely shocking service with The Trade Centre Wales! messed around with what cars we could have, turned around and told we could have an ad car only. had a car in April 2022 and was told we only had to pay 6 months then could exchange the car due to it not being what we needed (5 door and auto we ended up with a 3 door manual) and that we were having it cheaper than what the car was worth due to it being a sale ad car! 6 months down the line we tried to exchange and refused due to not paying 12 payments. 12 months down the line we tried again and were told they could only offer £4k for the car, which was WAY under what we were paying for it, turned away yet again. We had non stop problems with the car from day one, a chip in the windscreen which was unfixed and not told about, a huge nail through the back tyre which when we took to customer care was only pumped back up and told it had been changed, took it to a tyre garage to be told we are lucky the tyre didn’t explode and the car flip. we had been told they’d done their “99 point check” however, within a day of leaving the garage the oil had flashed up saying it needed servicing and was like tar when removed and the car was pulling to the side when driving along with the tyre and windscreen problems, the interior was covered in both pet and human hair and make up yet apparently this was all cleaned. took it back to the aftercare and was told as we had done “too many miles” (less than 5k) that any problems occurred were our own fault even though these problems were there when the car was purchased. we’ve been back and forth for months trying to get something sorted and had nothing but lies and attitude from all the staff. spoke to the manager today and he was smug and said i’m no help yet everytime we have walked in he’s turned his head and sat down not offering any support. staff were rude and laughing when we were explaining our problems! 16 months down the line we have returned the car to the finance company and are so happy to be away from there! paying £300 a month for something that was having problems since day one and something we were promised would only be a temporary thing, would never ever recommend them they’re all rude, full of lies and are quick enough to take your money, however when it comes to customers they’re not welcoming at all and in any way helpful! one staff member who sold the car to us actually got sacked in the end because of the lies he had told us and so many other customers in the past!”

Helpful Report

Posted 2 years ago

“The Trade Centre Wales - Cardiff North Please do not buy a car from TCW This is a 0 star rating! Please please if you are reading this review and thinking about buying a "quality used car" from trade centre wales, do not do it! We purchased a audi a3 from TCW in April 2022 due ti being pregnant with our second child and needing a bigger car. About 2 weeks after having the car I noticed that the heater did not get hot, they barely got warm at all, so I called them as we were within the 30 day warranty period and the booked the car for June to be inspected. When I had the car back they told me that the heaters were working fine and that I wasn't giving them enough time to heat up! 1 week later I drove from from mountain ash to Bristol airport, 65 miles and the heaters did not warm up. I called TCW to be told they had carried out the inspection and they didn't belive there to be a fault and there was no more they could do. I was also sold RAC gold warranty cover when we purchased the car, and told that it covers everything apart from bulbs,wipers,break discs and pads and was also told that we can cancel it at any time, but if we cancelled within 14 days we wouldn't be charged anything for it. Over the past few weeks we notice that the engine coolant level keeps dropping and a warning light comes on, so we have taken it to one of the RAC approved garages to be looked at, we need a new expansion tank and heater matrix system, which is why we don't get any heat from the heaters which would have been the problem when we bought the car which the mechanics at TCW said were working! It has now caused further damage and in total is costing us over £900! And to make matters even worse the RAC warranty will not cover the cost! So I have asked to cancel the warranty cover as we have been paying £40 per month for 15 months and there a numerous thing they are dealing to cover, to be told we can't cancel it. It was totally miss sold to us and now it's our word against theirs. I spoke to an advisor in the customer care team who was not helpful in the slightest and said there is nit record of me calling them in june to report we were still having issues and basically called me a liar! I have asked to speak to managment but I can't, I have asked how I make a complaint but they honestly don't seem to care, they are just denying everything! They pride themselves of selling quality used cars and their customer service, aftercare etc and even ask you to provide them with a good review while you are purchasing the car, however that's all they care about is selling as many cars as possible and earning as much money as possible, and the sales team just think about commission there is no thought for the customers at all. I will be taking this matter further and I am absolutely disgusted with the treatment I have received. I have purchased a car from them before and even recommended them to friends and family! That's all the owner cares about is lining his pockets to sit in his fancy house In swansea and throwing lavish party's for his daughter, all while his customers are suffering as a result of purchasing one of his "quality used cars". Let's hope I eventually get to speak to someone that can actually help me, but I highly doubt it!”

Helpful Report

Posted 2 years ago

“DO NOT EVER BUY A CAR FROM HERE! Absolutely the worst customer experience in my life !!! After the purchase i got my car recovered , the car is at their yard for more the 2months . Iam being told that the car is getting delayed every single week theyve got different excuses every single time . The customer care team are not helpfull at all , they are cocky . I have been promissed a curtesy car , an hour later they called me and said curtesy is also delayed so i cannot collect it / now when i am asking for a curtesy car they saying that they unable to give me one . I payed a fortune for a car that i cannot use at all , i have to speak to these absolulty unpleasent customer care team every single time when id like to get an update / when i aksed for a manager they questioned me back why i need to speak with one ?”

Helpful Report

Posted 2 years ago

“I would 100% tell anyone not to buy from these people, they lie about any offer and deals they have, they lie about information on the contract just to get you to sign, and when you call them to discuss these issues they don't want to know you just get palmed off because they already have your money so they don't care.”

Helpful Report

Posted 3 years ago

“purchase from your abercynon branch Fiat 500 x Within 2 days of buying this vehicle it had broken down on me twice The second time nearly causing a serious accident with my children in the car Customer services have been nothing but rude and unhelpful telling me I could have to wait up to 6 weeks for my car to have a inspection In the mean time I have no form of transport unable to get to work as a front line work (nurse) we already in a cost of living crisis and this is how you look after your customers Paying 9000 for a car that is already massively overpriced for it then to break down on me twice Im now losing income as I can't get to work unable to pay essential bills and now a finance agreement for a car I don't even have its effecting my mental health tremendously How I'm being treated is nothing short of evil As such a large company you should be ashamed of your selfs treating innocent family's this way ”

Helpful Report

Posted 3 years ago

“Had car from u engine nakerd got no joy from u or the finace company trading standards as told us to go to court about it”

Helpful Report

Posted 3 years ago

“After spending time on a Saturday trying to sort out a car had to wait till the Monday for the finance to get sorted. After this I was then told that the mechanic was not happy with the clutch and they were going to fit a new one. Over the next 2 days I had people calling me asking me when I was coming to collect the car - I asked if it was ready and they had to check as they didn't know what was going on.. Finally went to collect the car on Wednesday and surprise no fuel and also noticed the rear trim was a bit loose.. Put fuel in and drove home only to stall at a horrible roundabout - the clutch was stuck and would not go down. Had to sit at a roundabout with lorries and cars rushing past me whilst trying to get the car to move - very scary. In the end it gave way but couldnt drive it, luckily there was a policeman near who stopped the traffic and got me pushed off the roundabout. Had to call the RAC as Trade Centre Wales were not answering their phones and he told me that the gearbox had not been removed so a new clutch had NOT been installed...LIED to about something that could have caused a nasty accident...Also I have no courtesy car as they have none available to me...”

Helpful Report

(Neath) - Posted 4 years ago

“Awful company, lots of lies told. Would never recommend anybody to this place.”

Helpful Report

Posted 4 years ago

“If you don't want to pay over the odds for a car then don't shop here, their advert is a complete con to get you at the car supermarket. Shop around elsewhere you will save yourself a couple of grand.”

Helpful Report

Posted 4 years ago

“All round horrible experience. "Cardiff North" is Abercynon, which is actually "Merthyr South"! On entering there's a whole line of sales folk waiting like sharks for the kill. Even if you tell them you don't want help the literally stalk you around the showroom. Don't try and sit in a car, all are locked. Definitely don't ask for a test drive, that's for AFTER you've bought it (wtf is the point in that!!) Cars are high mileage and expensive. In summary......Don't, just don't!!!! Zero stars”

Helpful Report

Posted 4 years ago

“Just now Dangerous Car Within 3 months of taking the car I discovered: 1. Worn Brake Pads (Very Early) 2. Torn Drove Belt 3. Faulty Brake Callipers (Dangerous) 4. Leaks Around Engine 5. Worn Piston Ring (Oil Excessive Burning) After seeking out help from dealers they have stated these problems were not present at the date of sale. Total cost for all repairs myself £2500 after 3 months, left me in debt and in very low emotional well being in and out of garages several times. Thank you very much trade centre Wales.”

Helpful Report

Posted 4 years ago

“Being a previous customer I can honestly say I had no issue with the service the first time I purchased a care. However, this time was awful. They lied on my papers signing I had signed for something that wasn’t there when it was. Parcel shelf missing for car after they did their inspection. They order a new one and ordered something that is not a parcel shelf. Utter rubbish. Waiting for a return call for three weeks. Get it sorted or you’re having the car back simples”

Helpful Report

(Neath) - Posted 4 years ago

“Where to start - caught lying about service TWICE, car been in the garage more time than on my drive & still in with them ! no wonder there is a fb group about them . Liars and scammers DO NOT TOUCH this company .”

Helpful Report

Posted 4 years ago

“Bought a vehicle on 21/10/21 to get 20 miles down the road to have to pull over as my car was smoking! Phoned the branch to tell them for them to tell me to phone rac and if the can’t fix at roadside the have it towed to the branch! On inspection from RAC Over filled with oil, engine management light came on, substance spilled all over engine a fuel leak. Spent hours waiting for it to be towed and I had to find a lift home over 30 miles. Nobody has contacted me absolutely shocking. I see why they are so keen to push rac cover on you now. Would not recommend.”

Helpful Report

(Neath) - Posted 4 years ago

“Sales representative dont have proper knowledge. When I asked for BMW 1 series 2015 they explained me its good car front wheel drive as we all know none of the BMW hatchback are front wheel they are all rear wheel drive. Also when I bought the car and asked to show me the paper what we discussed with different in paper . They manipulate the things so please have a proper look in your paper at the time you are buying. Price is too high. If you check them same variant car with same spec same model year its quiet cheap in the market and even at authorized dealer. I wont recommend any one to buy any car from Tradecentre.”

Helpful Report

Posted 4 years ago

“I bought a car for my elderly mother on Saturday 18th September. We were told this vehicle had a FULL SERVICE HISTORY. Upon examining the service record the last service was carried out in 2019! THIS IS NOT A FULL SERVICE HISTORY! Apart from this, I was told to attend and collect the car at 11am on Sunday. I had advised Laura the finance lady that I had to drive back to Essex Sunday afternoon so it was important that this car be ready for me to collect ASAP on Sunday. I called at 10.18 on Sunday and spoke to a lady who said “Yes the vehicle is all ready for you, come when you are ready.” I arrived at 11.15 and was told the car was having an MOT and was not ready. TWO HOURS went by and I enquired again to be told the car was being valeted. Another 45 mins went by and the car arrived, UN-VALETED, with almost ZERO fuel in it and glue from a sticker still splashed across the drivers side screen! NO vehicle handover whatsoever! I wasn’t even provided with the spec of the vehicle! I was recommended to come to you guys for a car by my sister who has bought from you in the past, she is now embarrassed by that! All in all I feel I have had a very poor experience of your company and have been MISS SOLD a vehicle on the pre-tense it has a full service history WHICH IT HAS NOT! Please advise how you intend to rectify this ASAP??? Thank you!”

Helpful Report

(Neath) - Posted 4 years ago

“Information supplied at purchase was either false or given in error resulting my having to arrange transfer registration plate”

Helpful Report

(Neath) - Posted 4 years ago

“Shocking the car I purchased overheated and started steaming within an hour of leaving TCW. No courtesy car available!!”

Helpful Report

Posted 4 years ago

“I was very happy with the sales department they were very friendly and happy to help but once it went through to the finance and pick up of car it was very slow and I was waiting hours.”

Helpful Report

(Neath) - Posted 4 years ago

The Trade Centre Wales is rated 4.4 based on 699 reviews