The Trade Centre Wales Reviews

Name: The Trade Centre Wales
Address: Euro Centre, Neath Abbey Business Park,, Neath Abbey
Rating: 4.39

4.4 Rating 699 Reviews

85 %

of reviewers recommend The Trade Centre Wales

Company Reviews

Questions

Metrics

4.4

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01792814300

Email:

marketing@thetradecentrewales.co.uk

Location:

Euro Centre, Neath Abbey Business Park,
Neath Abbey
SA10 7DR

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The Trade Centre Wales 2 star review on 15th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a focus st back in January 2019 nothing but hassle only a 40k millage car with supposedly full Ford history.. incompetent mechanics at there branch who couldn't fix the vehicle it's been in to them 12 times where my finance company black horse have stepped in sent an independent assessor which has now resulted in the vehicle being sent to my Ford dealership where they've got it diagnosing an to see what's going to happen from there.. would never go back the only save an grace I have is that my fiance company have gotten involved and helped out as trade centre never want to know even accused me of fiddling with my car because they found a laptop in the boot when working on the vehicle they had no reason to be in the boot what so ever couldn't even fit a new steering rack without twisting the gators up absolute waste of space and time do not waste your money go to a reputable garage they promise you the world until you buy the vehicle then your left in the dumps”

Helpful Report

Posted 6 years ago

Hi Mark, I'm very sorry to read this review as we always endeavour to meet and exceed expectations with hundreds of happy customers enjoying their new cars every week. If this issue is still ongoing, I am sure you are in touch with our team who will help you. Please do consider us again in the future when I'm sure we can restore your faith in us. Many thanks, Sean

Posted 6 years ago

“Very friendly and excellent customer service”

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Posted 6 years ago

Thanks for your review Gemma!

Posted 6 years ago

“Great service at the Neath branch from start to finish thanks Tim,Lewis, David James, Julian Jones and Sam Chapman”

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Posted 6 years ago

Thanks for reviewing us Rebecca, great to see!

Posted 6 years ago

“The Trade Centre Wales made me very happy by making me feel instantly welcome. they listened to what i wanted and was looking for and went above and beyond by finding a car perfect for my needs.”

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Posted 6 years ago

Thanks for reviewing us Jessica, we appreciate this!

Posted 6 years ago

“HELPFUL STAFF”

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Posted 6 years ago

“The Customer Service was excellent and made the experience enjoyable.”

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Posted 6 years ago

“exellent customer service”

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Posted 6 years ago

“Brilliant, Everyone we had to deal with were brilliant, will come again! Great with the children.”

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Posted 6 years ago

“Thanks Tim Lewis, Sara Meissner, Rob Smith and Sam Chapman for the great service.”

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Posted 6 years ago

“Very helpful. Everything explained adequately.”

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Posted 6 years ago

“all staff very helpfull”

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Posted 6 years ago

“Very friendly and helpful, also everyone in the whole process were very processional and efficient”

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Posted 6 years ago

“TRADE CENTER WALES purchased a Nissan Juke 1.2 on finance from neath branch on 04-10-2018. 3 week later had to go back in back bumper was lose it had be rescued. 2 months later the back bumper paintwork started cracking. Where under the poor respray was another coating booked it into local branch for it to be fixed and resprayed this was done promptly, On 03-02-2019 my car and a neighboring car was hit whiles parked outside our home. Next door car was shunted into the back of my car, my car had minor damage to the centre of the back bumper. We took the claim through third-party insurance on repair by RGM (Body repair shop) found serious damage to the back right driver side. the whole back end had to be rebuilt as it was deemed unsafe, the accident on the 03-02-2019 had no impact or damage around the area that was deemed unsafe. I had not seen the report till everything was approved on my behalf by auxilis and had the car back. with a previous respray and photo evidence of accident on 03-02-2019 proves that trade center wales neath branch had sold me a car that was in a rear ended accident prior to my ownership that was deemed unsafe. trade center wales refuse to compensate or to get the car a 307 point check or out of the HPI agreement i am taking legal action and need help funding my case to be heard. Photos can be viewed here. https://imgur.com/ZnoNltl https://imgur.com/jUNnHfk https://imgur.com/GvXMscc”

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Posted 6 years ago

“Great customer service, friendly staff. Highly recommended. Great price.”

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Posted 6 years ago

“customer service on the top level, nice and friendly atmpsphere and very smooth transaction. Highly recommended.”

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Posted 6 years ago

“very happy with the service received, right car right price”

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Posted 6 years ago

“great communication and customer service was flauless”

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Posted 6 years ago

“Very pleasurable experience . Not pushy at all but very helpful .”

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Posted 6 years ago

“Walked into TCW feeling a little overwhelmed as have not been to a car sales place on my own before and was not sure i would be approved for finance but my experience was smooth and easy. The sale person was helpful and gave me time to look around without pushing at me too much. They managed to get me affordable finance and everything went smooth from start to finish.”

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Posted 6 years ago

“very helpful staff”

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Posted 6 years ago

The Trade Centre Wales is rated 4.4 based on 699 reviews