Trainline Reviews

"I bought a ticket (\u00a3103.90) to go from London Euston to Liverpool Lime on 23rd February and returning 25th February. I did not use the outgoing ticket Liverpool Lime Street. On the return to London Euston the train was cancelled. So I tried for a refund, which I am entitled to.The trainline app says contact them using RR1. There is no telephone number or email to contact them. Very poor and unprofessional. According to the reviews other customers have had the same issue. I would not recommend trainline app. If you are going to use the trainline make sure travel journey is than less \u00a320. I will await the reply from Trainline."

"I bought a ticket (\u00a3103.90) to go from London Euston to Liverpool Lime on 23rd February and returning 25th February. I did not use the outgoing ticket Liverpool Lime Street. On the return to London Euston the train was cancelled. So I tried for a refund, which I am entitled to.The trainline app says contact them using RR1. There is no telephone number or email to contact them. Very poor and unprofessional. According to the reviews other customers have had the same issue. I would not recommend trainline app. If you are going to use the trainline make sure travel journey is than less \u00a320. I will await the reply from Trainline."

"Decent app but when it comes to refunds it gets dodgy. They\u2019ve cancelled my train after 2 minutes I bought my ticket. Ticket was \u00a312 they\u2019ve redounded \u00a33 and kept \u00a39 for admin fee. Ridiculous"

"I bought a ticket before to London and couldn\u2019t go. The ticket cost \u00a315 so I requested a refund. They charged \u00a310 admin!! Total rip off! More recently I bought a return ticket from my location to Gatwick Airport my trip was for 4 days returning minutes after my flight landed. Only to find out that there was a train strike. So I had to find alternative transport. I have just tried to get a fee free refund on the app and have seen once again will be charged the admin fee for a ticket that should be fully refunded as there was no service and it wasn\u2019t my fault! I will be deleting this app after the small change refund has been issued. Better to just do business with the train companies you travel on they will refund you 100% of your money in cases of any disruption!! There\u2019s also link after link that you tap on to find out how to get a refund for a cancelled train and there\u2019s absolutely no answer. You just go around in circles tapping the links . Useless!"

"I bought a ticket before to London and couldn\u2019t go. The ticket cost \u00a315 so I requested a refund. They charged \u00a310 admin!! Total rip off! More recently I bought a return ticket from my location to Gatwick Airport my trip was for 4 days returning minutes after my flight landed. Only to find out that there was a train strike. So I had to find alternative transport. I have just tried to get a fee free refund on the app and have seen once again will be charged the admin fee for a ticket that should be fully refunded as there was no service and it wasn\u2019t my fault! I will be deleting this app after the small change refund has been issued. Better to just do business with the train companies you travel on they will refund you 100% of your money in cases of any disruption!! There\u2019s also link after link that you tap on to find out how to get a refund for a cancelled train and there\u2019s absolutely no answer. You just go around in circles tapping the links . Useless!"

"Booked tickets via the app for a return from Stevenage to London Kings Cross. In the app it was showing as an open return ticket meaning I should\u2019ve been able to travel back another day. I have two screenshots from the app where it clearly states open return. However this was a glitch and \u2018type error\u2019 and they actually booked a day return. I contacted them the next day to try and resolve the issue via their web chat when the open return ticket was not allowing me to book a return journey. However they refused to refund or book a replacement return ticket as I\u2019d used the outgoing journey! Well yes, because I didn\u2019t think there was a problem as it said open return! I travelled five minutes after booking on the app at the station, but they apparently expect you to not rely on the app to be accurate and instead either call them or read through the email confirmation before travelling. Makes a complete mockery of the app then really! Since then there have been several more emails back and forth, with myself submitting the evidence of the error in the app, and still they refuse to refund part of the ticket. Absolutely incompetent service and looking online I\u2019m not the only one who has booked an open return to be given a day return. Be sure to check your email confirmation and don\u2019t rely on the app, particularly if you\u2019re travelling very shortly after booking. I\u2019ve raised a payment dispute with my bank now as I haven\u2019t been provided the service I paid for nor received what was advertised in the app."

"Booked tickets via the app for a return from Stevenage to London Kings Cross. In the app it was showing as an open return ticket meaning I should\u2019ve been able to travel back another day. I have two screenshots from the app where it clearly states open return. However this was a glitch and \u2018type error\u2019 and they actually booked a day return. I contacted them the next day to try and resolve the issue via their web chat when the open return ticket was not allowing me to book a return journey. However they refused to refund or book a replacement return ticket as I\u2019d used the outgoing journey! Well yes, because I didn\u2019t think there was a problem as it said open return! I travelled five minutes after booking on the app at the station, but they apparently expect you to not rely on the app to be accurate and instead either call them or read through the email confirmation before travelling. Makes a complete mockery of the app then really! Since then there have been several more emails back and forth, with myself submitting the evidence of the error in the app, and still they refuse to refund part of the ticket. Absolutely incompetent service and looking online I\u2019m not the only one who has booked an open return to be given a day return. Be sure to check your email confirmation and don\u2019t rely on the app, particularly if you\u2019re travelling very shortly after booking. I\u2019ve raised a payment dispute with my bank now as I haven\u2019t been provided the service I paid for nor received what was advertised in the app."