Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.38

1.4 Rating 575 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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01473 695235

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Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants took ages to arrive. Some dead, most were dry and starting to wilt. Also packaging torn and squashed.”

Helpful Report

Posted 4 years ago

“I was very disappointed to receive 5 strawberry plants packed lying down. 1 has since died for all my care - it was almost completely dried out on arrival - 1 is very poorly and 3 are doing well. I also ordered 8 petunias 2 are very poorly - the others OK. I emailed a complaint about the latter and had NO reply. If you think about it I could have gone to a garden centre or the fruit shop in town and bought healthy plants...”

Helpful Report

Posted 4 years ago

“I wish I had seen this site before I placed an order! Due to Corona virus my usual garden centre is closed so, I thought T& M were a reputable company and ordered 28 plants. 8 plugs eventually arrived, they were dried out and battered, 6 were fit to use, a week later 8 more arrived but I should have received 20. I photographed them and emailed T & M. I did get a reply to say they would correct the order. , 3 weeks later I received 12 more today. They are in a terrible state very and bashed. In total out of 28 plugs I will be lucky to revive 12. If they are going to do, mail order then they should ensure their packaging is good and the plants well watered before dispatching. The stupid thing is I get an email,from them daily asking me to buy more plants even though I have unsubscribe three times! No I will not order again”

Helpful Report

Posted 4 years ago

“Mouldy spring bulbs, especially the tulips. Won't be buying from Thompson and Morgan again”

Helpful Report

Posted 4 years ago

“I would not recommend buying tulip bulbs from T&M. Purchased 2 packs of mixed Darwin variety and received such a poor quality bulbs I was astounded. Cut, damaged, mouldy and not just a few (thought the quality control, if there was any should not allow any damaged bulbs to get to customers) but 1/3 of them were good for the bin. UNACCEPTABLE liberty to package clearly substandard product and expect the customer to accept it. I did complain and receive another lot with the same amount of a bad bulbs but I managed to get some in there that replaced the damaged ones from the first delivery. So do not expect a quality and unless you spend some time and effort to complain you will not get what you paid for. Will not be shopping with them again.”

Helpful Report

Posted 4 years ago

“I spent the better part of £30 on a Hydrangea called Vanilla Fraise for my Mum, who has been after one for years. It's to mark the end of something extremely bad for her, so I was delighted to find what is supposed to be by now a mostly pink plant at such a mature stage. Except it was white. Ten blooms, one in the bottom of the box, all white, with barely a hint of pink. During a phone call I was told this is because it's so late in the season... except that being so late in the season is exactly why it's should be so pink. Then I was told that it's because it needs to be put in its final growing place. Really though? Because this is a mature plant in a 12ltr pot, so what if we just put it in a different pot? It should still already be turning pink, not matter where it is being grown, and you're speaking to someone with qualifications in all this, not some wet behind the ears idiot. Now, the only reason I could figure to give two stars is because after being on the edge of losing my temper I was told that another would be sent to replace it, because I'm not happy with the first. This is a good thing to do, except that the new one has arrived in an opened, squashed box, that the Hermes chap tells me they always do, except actually I have to say that the last one was in a perfect box. The plant however... it has several snapped stems, and is barely pinker than the last :( The mockery of it is made even more apparent by how pink the blooms are in the photo on the plant. If you want to spend £30 on a white Hydrangea that has the smallest hint of pink, that will have broken stems, and possibly an open and bashed up box, go for it. If you want something that looks as advertised, buy it from somewhere you can see it in bloom!”

Helpful Report

Posted 4 years ago

“purchased a large amount of seeds, ive been growing veg now for 35 + years had my first allotment when i was 12 im now 49, the seeds purchased from t&m arrived in good time, now the poor part , sown some seeds as per my knowledge and i always use a certain top brand of sowing compost, brussels,lettuce little gem,cauliflower, melon = 1 has survived from the 4 seeds, french climbing bean sown may all indoor heated greenhouse. parsnips 2 packets sown outdoors 1st week april not one has come through 0% germination. for next season i will not be purchasing from T&M very poor seeds”

Helpful Report

Posted 4 years ago

“Hi I ordered some plants on the 27th of March 2019. Order no was W9151589. When I did not receive the order within the stipulated dates --I wrote to you and promptly got a reply as well. After a few exchanges I was given another date for dispatch On the 2nd of April I wrote to you stating that I will be on holiday from 12th of April till 22nd Of April 2019. I requested you to send the plants either before or after those days. However the plants were dispatched on the 13th of April 2019. Probably delivered the next day (while I was on holiday). Was left outside my main entrance behind a flower pot. As you know that time of the month is extremely cold and all the plugs were severely damaged. When I came back from holiday--tried to plant those plugs but of no use. Was very very disappointed with this order. This was an expensive order and I wanted the best plugs and hence I ordered from you. I have seen that this has happened with other customers as well. Did not expect this from a reputed company like yours PS: Got all the email exchanges saved --in case you want to see the copies Thanks Thought I should let you know Regards Paromita”

Helpful Report

Posted 4 years ago

“I've order from them quite a few times before with a lot of good stuff but often damaged plug plants because the packing is poor - fair play they have always replaced them when I notified them. Recently I ordered two pre-planted fuchsia hanging baskets for my elderly father as we don't live close by, knowing my brother-in-law wold put them up. The baskets arrived without brackets and the invoice not indicating they were to follow as should have been the case. One basket was upside down on the box and lots of stems broken - some birthday present! All of this was confirmed by my sister. I emailed T&M and got the 'very busy, will reply within 14 days message' - that's simply not good enough. Then the brackets arrived - don't know if that was in response to my message or just the original order but no message back to me and still no replacement plants. Think this might be my last order with them.”

Helpful Report

Posted 4 years ago

“Previously a happy customer. Ordered a buddleja in March with despatch in 7 days. Apparently I should get it in mid June. Not very hopeful re my 72 perennial plugs due end May in the order confirmation. Perhaps mid June they said when the phoned. Person on the phone was very nice and helpful - but doesn't make up, as many others comment here, for failure to deliver.”

Helpful Report

Posted 4 years ago

“I have found that 1 in 5 deliveries of live plants are not met within the given delivery time (i.e. the plants are dead if they arrive or do not arrive) Delivery dates are also changed without notice. This makes it hard to plan ahead when ordering plants. On the up side the plants are good quality if they do arrive in time.”

Helpful Report

Posted 5 years ago

“Sent wrong plants and then replaced them eventually (took 12 days) with plants that were overgrown leggy and already in flower. Dumped them as completely unsuitable.”

Helpful Report

Posted 6 years ago

Thompson-Morgan is rated 1.4 based on 575 reviews