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Thompson-Morgan Reviews

1.4 Rating 575 Reviews

8 %

of reviewers recommend Thompson-Morgan

Company Reviews

Product Reviews

1.4

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 10th June 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

Thompson-Morgan 2 star review on 26th May 2022

103

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“purchased a large amount of seeds, ive been growing veg now for 35 + years had my first allotment when i was 12 im now 49, the seeds purchased from t&m arrived in good time, now the poor part , sown some seeds as per my knowledge and i always use a certain top brand of sowing compost, brussels,lettuce little gem,cauliflower, melon = 1 has survived from the 4 seeds, french climbing bean sown may all indoor heated greenhouse. parsnips 2 packets sown outdoors 1st week april not one has come through 0% germination. for next season i will not be purchasing from T&M very poor seeds”

Posted 4 years ago

“Hi I ordered some plants on the 27th of March 2019. Order no was W9151589. When I did not receive the order within the stipulated dates --I wrote to you and promptly got a reply as well. After a few exchanges I was given another date for dispatch On the 2nd of April I wrote to you stating that I will be on holiday from 12th of April till 22nd Of April 2019. I requested you to send the plants either before or after those days. However the plants were dispatched on the 13th of April 2019. Probably delivered the next day (while I was on holiday). Was left outside my main entrance behind a flower pot. As you know that time of the month is extremely cold and all the plugs were severely damaged. When I came back from holiday--tried to plant those plugs but of no use. Was very very disappointed with this order. This was an expensive order and I wanted the best plugs and hence I ordered from you. I have seen that this has happened with other customers as well. Did not expect this from a reputed company like yours PS: Got all the email exchanges saved --in case you want to see the copies Thanks Thought I should let you know Regards Paromita”

Posted 4 years ago

“I've order from them quite a few times before with a lot of good stuff but often damaged plug plants because the packing is poor - fair play they have always replaced them when I notified them. Recently I ordered two pre-planted fuchsia hanging baskets for my elderly father as we don't live close by, knowing my brother-in-law wold put them up. The baskets arrived without brackets and the invoice not indicating they were to follow as should have been the case. One basket was upside down on the box and lots of stems broken - some birthday present! All of this was confirmed by my sister. I emailed T&M and got the 'very busy, will reply within 14 days message' - that's simply not good enough. Then the brackets arrived - don't know if that was in response to my message or just the original order but no message back to me and still no replacement plants. Think this might be my last order with them.”

Posted 4 years ago

“Previously a happy customer. Ordered a buddleja in March with despatch in 7 days. Apparently I should get it in mid June. Not very hopeful re my 72 perennial plugs due end May in the order confirmation. Perhaps mid June they said when the phoned. Person on the phone was very nice and helpful - but doesn't make up, as many others comment here, for failure to deliver.”

Posted 4 years ago

“I have found that 1 in 5 deliveries of live plants are not met within the given delivery time (i.e. the plants are dead if they arrive or do not arrive) Delivery dates are also changed without notice. This makes it hard to plan ahead when ordering plants. On the up side the plants are good quality if they do arrive in time.”

Posted 5 years ago

“Sent wrong plants and then replaced them eventually (took 12 days) with plants that were overgrown leggy and already in flower. Dumped them as completely unsuitable.”

Posted 6 years ago

“I paid £4.99 for a packet of Shirley tomato f1 seeds. I set them in good compost four weeks ago in a heated propagator. Not one seed has germinated. How fresh ate these seeds?.do the staff spent the winter repacking seeds and then change the sell by date”

Posted 4 days ago

“I have set Shirley f1 tomato seeds twice now.these seeds are not cheap 4.99 per packet. Set in heated propagator. At a temp of 65 .not one has germinated. Again. I have now had to visit a local garden centre to buy plants at a cost of £2 each..I do not have money to burn”

Posted 1 week ago

“Sent one packet of wrong seeds on a 3 packet order out phoned twice about this basically called me a liar saying they had not received first phone call when its on my phone record and said I'd got order wrong even though seeds sent out to me I'd never heard of then wanted to charge me for replacement , awfull service and won't be ordering again even though I've had lots of things in past.”

Posted 2 weeks ago

“A very disappointing attempt to purchase a clematis on the 3rd February this year. The plant was scheduled for delivery on the 8th of April. I agreed with their txt that I would wait, then it was rescheduled for the 24th April. Since I had no notice of delivery by that day, I sent a txt asking if it was not out for delivery already, just send me a refund I felt this was long amount to wait. I had a very abrupt rebuke by txt from Ryan a customer service employee I assume. Pointing out that I had already been told it was running late, but no expected delivery date was mentioned at all. I now realise their Web site for the shopping page for this plant has been "updated," basically altered now to currently unavailable. A little polite txt to say this earlier, whilst i waited in vain would have been have been nice. Now I shall take my refund and shop else where- always t”

Posted 2 weeks ago

“I purchased a packet of Shirley tomato seeds and them a month ago in a heated propagator. Not one seed has germinated. These seeds are not cheap”

Posted 1 month ago

“I just ordered from Thomas morgan. Was supposed to be a special . paid for my order.Now it said it was cancealed. Still cant reach them . Why run these specials .If you cant keep your word”

Posted 1 month ago

“I had an issue ordering as a new customer and the price had changed. The customer service was terrrible. I asked if there is anything they can do or do they have any discounts for new customers to which I was told ‘ no there are no discounts for new customers’ wow the company obviously don’t want new customers!!”

Posted 1 month ago

“Deliveries delayed and stock not arriving as expected.”

Posted 6 months ago

“i really would give no stars as Thompson-Morgan are so unhelpful ...no help on the phone at all and not even suggestions for an ordering problem I had. what has happened to this company who were great a few years ago?”

Posted 7 months ago

“Ordered a pack of perennial mini plugs. On arrival the pack was squashed and the majority of plants destroyed. Contacted Customer Care and they arranged for another pack to be despatched. Received yesterday and although better than the first, many of the plants had rotted stems. I am now giving up but will not use them again. The photographs of the plants for sale are misleading and nothing like the plants received”

Posted 8 months ago

“I have already put a review in I won’t go into details again . Only to say never ever buy from T&M again been stitched up again . My poor wedding plants they sent the wrong ones .”

Posted 8 months ago

“The plants i ordered can looking very sick but I bought them back to life. The we’re Elephant Fuchsias . I bought them in pink for a garden wedding . The theme was pink. But they sent the wrong plants that didn’t even look like Fuchsias. Never going to buy from T&M again . Not the first time I’ve had to complain . I have spent a lot of money with them . I did get an apology and my money back but that’s not good enough , they should double check that the plants are what you ordered. Spoiled my display 😢”

Posted 8 months ago

“Never received my order or a full refund. Apparently they take orders they don’t have stock of, and they don’t refund postage. Feels like a scam to me.”

Posted 9 months ago

“I ordered 2 fuschia hanging baskets on 5 July and after 2 phone calls was advised it was on its way. I received them on 22 July. It was full of dead flowers on the soil, and so many seed pods that I spent half an hour deadheading them. Their marketing is fantastic but the end product and waiting time will stop me buying again and I have a large garden to fill. Their loss.”

Posted 9 months ago

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Thompson-Morgan is rated 1.4 based on 575 reviews