Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 590 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received an email telling me that my order for live plants had been dispatched. That was 3 - 4 weeks ago. I'm still waiting. I've emailed twice, enquiring no answer, nothing, so if they actually did send them, and I have my doubts they'll be compost by now. I had problems with them last year too, I accepted their excuse of having a new computer system installed then but that was a year ago. Some sort of scam going on with T&M these days taking your money for nothing. Avoid!! use the smaller companies who actually care about their customers and are not in the habit of ripping them off.”

Helpful Report

Posted 5 years ago

“This link may be of help to others who like me can not get any response from Thompson and Morgan, other than an automated e mail. Gardeners World https://forum.gardenersworld.com/discussion/comment/2212653#Comment_2212653”

Helpful Report

Posted 5 years ago

“order a number of plants which took weeks to arrive and arrived in one at a time as there was approximately 6 items which i accepted with lock down however other than the boxes of feed the plants were dead on arrival out of ten french bean plugs that when they arrived were a pot of slime i managed to salvage 3 6 bizzie lizzies were dead and was promised a replacement sent pictures weeks later still nothing .3 Tomato plants were also half dead which i managed to salvage 2 . Not a great experience wouldn't use again”

Helpful Report

Posted 5 years ago

“I have had a couple of orders from Thompson and Morgan. On the first the plugs were much smaller than I anticipated and the seeds took ages to arrive. My most recent order came 8 days after it was despatched, the plugs were damaged and unusable. I contacted the customer services. I prompted a response twice and eventually was told they sent it when they said and so it wasn't their problem.”

Thompson-Morgan 1 star review on 10th June 2020

Helpful Report

Posted 5 years ago

“Ordered 3 shirley toms in march Not received by may so e mailed to cancel, got e mail last week they had dispatched them 7 days later still not arrived, will refuse them if they do arrive”

Helpful Report

Posted 5 years ago

“I echo so many other (probably) ex-customers. I have used T&M for years and occasionally had a bad delivery but I’ve yet to have a viable one this year. Initially I received a response to my emails and replacements were promised. These arrived in even worse condition, and cannot be blamed on packaging or delays between despatch and delivery. Now I’m getting no response, and no refund although this is offered on their website, in case of customer dissatisfaction. I doubt this company will survive somehow. I won’t use them again, anyway.”

Helpful Report

Posted 5 years ago

“Finally got my pear tree delivered after chasing carrier pot dry leaves wilted stem full of unpruned side shoots 15" or more long Not be pruned this sprig new growth cut back and in worthless package which offer no protection to the tree 2 cardboard boxes one containing the pot and base of tree the pther stuck upside down on top not even taped together. I recently bought a tree from Pippins trees came in well designed strong container made for the job with the tree in very good condition and well looked after delivered in 24 hours not 10 days Will not be using this company again 10 days to travel less than 10 miles, to quote Victor Meldrew I don't believe it. shocking service and poor quality”

Helpful Report

Posted 5 years ago

“First and last time using this company!My money was taken out of my account on 28th April ,nothing came up on my e,mail,no order number,nothing!phones are off ,replies to e.mails take 10-14days I won,t hold my breath I get anything from them at all let alone my plants.I wish I had read the reviews before I ordered ,how does this company have the audacity to carry on taking peoples money is beyond me.I know these are difficult times but evidently they were just as bad last year.Be warned !”

Helpful Report

Posted 5 years ago

“We have order some Hydrangeas back in April, Money was taken £23.54 back 22nd April from our bank account, and no delivery was ever made. Sent a email to find out what happened 10th May inform someone would contact us within 5/7 day but nothing still waiting Contacted them again in June, again informed that within 10/14 days someone would get back to us! Nothing so far! I guess customer service, professionalism and pride is not something they are prepared to get involved in! We are going to take them to Small Claim Court as this will be a message they will get, we suggest anyone with this situation to do the same! Do not use this company under any circumstances!”

Helpful Report

Posted 5 years ago

“Order placed on 24th April. Received 5 Begonia postiplugs but all sickly when they arrived and have not survived, same with lobelia postiplugs. Still waiting for geranium ready plants but dont hold out much hope they will be any better so a real waste of money. Have been in touch with attached photo but no reply forthcoming. Will never use again. Seems I am not the only one disappointed.”

Helpful Report

Posted 5 years ago

“No customer service Plants rubbish out of 40 plants 18 survived these are so small will never flower Not returning emails no phone line open”

Helpful Report

Posted 5 years ago

“Have used this company for many a long year but it now appears to have gone to the dogs. After waiting weeks I eventually received 36 Busy Lizzies this morning of which I will be lucky to save 3. Went to their web-site to find they are not taking phone calls (surprise, Surprise) I emailed them with a photo of their awful plants and received a reply that someone will be in touch in 10 to 14 days. This is totally unacceptable as other companies are delivering pristine product within days of ordering. Come on T & M pull your finger out!”

Thompson-Morgan 1 star review on 9th June 2020

Helpful Report

Posted 5 years ago

“Very unimpressed with this company. So far I’ve received only one surviving plant from my order. All plug plants were either dead or only held on for one day. I’m still waiting for another part of my order which was despatched on 18 May! I don’t hold out any hope that they will be alive. I’ve not had any response to either of my emails sent in mid and late May. Do NOT be tempted to use this company.”

Helpful Report

Posted 5 years ago

“Atrocious service have switched of all telephone contact and state will reply to emails in 10 to 14 days promise delivery but have not delivered tree with carrier for past 10 days will be dead by now carrier claims attempt at delivery at 22 42 hrs last night absolutely false This company is acting fraudulently takes the money fails to deliver promised goods”

Helpful Report

Posted 5 years ago

“I received mu plugs in lock down, and was disgusted with them. Half of them where broken from their roots,some had come out of their pots and where nearly dead, out of say 50 plants I saved about 10. I have e.mailed them twice but had not reply. I do understand they are busy but a I paid good money for the plants so expected their customer relationships to be better. Will not be buying from them again. y money was wasted and at the moment can not afford that.”

Helpful Report

Posted 5 years ago

“Terrible company. They haven’t delivered items, what has been sent was bad quality, only remained alive with lots of TLC. Answered initial complaint but since have Ignored further complaints and won’t answer the phone. Do not waste your money. We feel ripped off.”

Helpful Report

Posted 5 years ago

“Late orders are understandable due to lockdown. Plants arrived dead. Still waiting for return contact. Order cancelled after already being charged. X 8cm plants received not good quality. 1xhanging basket received average quality, in greenhouse being brought on with TLC. 50% of orders yet to be received.”

Helpful Report

Posted 5 years ago

“Amazing that the 5 star ratings have responses but the 1 star ones don't? Call me cynical but you have to wonder why! So on to my order if it was possible to put a negative score I would put -5. We ordered 3 things at the same time 1. 2 hanging baskets, delivered on the 24th May not properly packed so one was upside down and both plastic pots contained damaged plants. On the same day we sent an email with pictures and guess what no answer 2 weeks later 2. 36 Busy Lizzie plugs, Cleary shipped on a Friday as half dead I would be embarrassed to send anything like these. 3. Geranium plugs still waiting but have absolutely zero expectation. Don't answer their phone either”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY - I cannot tell you how disappointed I am. Paid a small fortune for postiplugs which arrived rotten and dead. No response from customer services yet they keep pumping out marketing emails with new offers. I think it's a total scam. AVOID.”

Helpful Report

Posted 5 years ago

“Don't believe a word this company says. Ordered goods in April which stated were in stock, got some of the goods delivered sporadically over 2 months which were of very poor quality. Tried to cancel but told they were dispatched so too late. 4 weeks later they cancelled after informing about the delivery with no reasoning. Took me emailing constantly to receive monies back for non received goods. All information documented and pictures time stamped sent to the but no response to emails. All in all the worst company I have ever dealt with via online - never again.”

Helpful Report

Posted 5 years ago

Thompson-Morgan is rated 1.4 based on 590 reviews