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Thompson Cigar Reviews

1.3 Rating 263 Reviews

6 %

of reviewers recommend Thompson Cigar

Company Reviews

1.3

Based on 263 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 4th September 2022

Thompson Cigar 1 star review on 4th September 2022

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Thompson Cigar 1 star review on 20th May 2022

Thompson Cigar 1 star review on 20th May 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This joint and their total values plus bs should be put out of business. I let everyone of my friends on Facebook know about your scam and ask them to share with their friends. I'm guessing by now that thousands of people know about your crooked business practices. My job is done here, heart warming.”

Posted 1 year ago

“Back in December I ordered cigars. I wrote a check for the amount I calculated, and waited for my order. I have been a customer for over 10 years. It's the middle of January, and was yet to receive my order. I contacted customer service to find out what happened. two days later, I receive an email, saying I was a $1.83 short (state taxes). My credit card is on file, and they just held my order and money, TILL I CONTACTED THEM!! I will not be doing business again with Thompson Cigars. Horrible customer service!!”

Posted 1 year ago

“Customer service and phone system is terrible. They are not truthful.”

Posted 1 year ago

“Thompsons sells your personal information. I have been buying from them for years and recently got an email from a magazine subscription company stating I had subscribed to one of their magazines and I would start receiving it soon. Searching online for a reason pointed to Thomspons (others had the same thing happen). I emailed Thompsons and they said it was a gift from one of their third party companies. I never authorized or agreed to Thompsons selling my information. I won't buy from them anymore.”

Posted 1 year ago

“Good luck ever reaching anyone there!! It's impossible to check an order (online doesn't help). They never answer their phones. I hano idea how they stay in business.”

Posted 1 year ago

“Good luch trying to contact anyone in customer service. They leave you on hold forever playing horrible music. I don't care how long you wait, they never answer.”

Posted 1 year ago

“Never order here biggest scammers out there”

Posted 1 year ago

“A total scam found out they been charging me 14.95 for the last 2 years. You get nothing in return for the money. They automatically enroll you a scam. Look at your credit card statement .”

Posted 1 year ago

“The worst company around, shipping take forever.. STOP DOING BUSINESS WUTH THEM...”

Posted 1 year ago

“Total values plus SCAM ALERT. They automatically charge 14.95 monthly fee to your credit card. Buy your cigars from a reputable company that doesn’t need side SCAMS to make money. Certainly will NEVER purchase from them again. Overseas customer service. BUYER beware.”

Posted 1 year ago

“I gave them one star because I had to Placed my order got my money never received an order called back they said they would overnight it never happened fake scam Company I will never order from them again beware1!!!!!!!!”

Posted 1 year ago

“Thompson cigar is a fake company. can't deliver. all phone calls go over seas, not based in USA...no customer service, no respect for working Americans. A company called Best Cigars, geographically 1.5 hours away (both in the state of Pennsylvanian) delivers on time and respects the customer”

Posted 1 year ago

“Tried 2 times to make the same order and get to the end of my order and it says each time that the order did not go through and to try again. The third time it goes through. Check my bank statement and there are three pending charges for the same amount. Of course their customer service line is closed on the weekend. So I email their support staff explaining what happened and that I only need one of the three orders. I included the order numbers in my email. Monday morning I get a email saying that orders ship 5am on Monday and that they were not able to cancel those orders and they can’t do anything. They say I will have to return the two orders when I receive them. Ok I think, should be fine. Go to ups and return 2 of my 3 orders. A few weeks goes by with no refund. Finally I get a refund for my order. I got two separate refunds and both were almost $30 less than what the original order was for. So I call their customer service line. I don’t think they could have worse customer service. Each time I call it’s 30 minutes sitting on hold waiting for a operator. Then when you get to a operator, they don’t even know what they are doing. I was constantly put on hold so they could talk to their supervisor. They finally say, your full refund should be processed in a couple days. So I check my bank statement and a refund of $16 was processed for each order. Still about $14 short per order of the original purchase price. Then I find the day after the refund was issued there was a charge from Thompson cigars to my credit card for $17. At this point I’m getting very annoyed and just want to be done with this terrible company. Call customer service, sit on hold for another half hour and finally get a hold of someone. Explain to her everything going on. She says she will get it fixed, but says there is a $8 return shipping charge taken out of the refund and offers my a credit for Thompson cigars towards my next order. At this point I don’t even want to be dealing with this company much less spending any more money with them. I tell her I don’t want a credit and that I want a full refund of the difference that I never received. After sitting on hold for another 15 minutes while she talks to her supervisor She said it should be a week for the refund to process. I have zero expectations of getting this resolved without pulling out my hair. Please do not order anything from this company if you value your sanity. Their customer service is terrible and good luck returning anything or getting any amount of a refund. This company is a joke and from other reviews sounds like I am not alone in having a terrible experience with Thompson cigars.”

Posted 1 year ago

“Product was not delivered. After two phone calls and two emails, they gave me a refund net of shipping. That’s awful service. One star is too generous.”

Posted 1 year ago

“Have been a customer for 19 years. This year has been horrible. Orders shipped with wrong cigars or never arrived. Called the company several times without any resolution. Will no longer purchase from Thompson”

Posted 1 year ago

“Placed my order Monday. Thursday they still haven't processed my order. I called customer service. Very unhelpful. No resolution. I asked to just refund my money. NO REFUND. NO PRODUCT. RIPPED OFF BY THOMPSON CIGAR!!!!!!!”

Posted 1 year ago

“Paid for faster services and never get it on time. Always late and can't never get ahold of anyone for a refund.”

Posted 1 year ago

“Sorry to pile on with the negative reviews but Thomson needs to get its act together. Ordered cigars for golf tournament 3 1/2 weeks in advance. Called support. After waiting over an hour they promised to expedite delivery and said I would receive on time. Needless to say, I never received my order. They claim they are making improvements on their delivery process. The complete opposite is what I see. Sorry Thomson, you just lost a 15 year loyal customer.”

Posted 1 year ago

“Agreed with many prior reviews. I just purchased my favorite box - cigars AVO and they are very dry. I have purchased various names to try, and they are ALL dry. That is it for me, I will NOT buy again from them.”

Thompson Cigar 1 star review on 4th September 2022

Thompson Cigar 1 star review on 4th September 2022

Posted 1 year ago

“Great selection but the worst service ever. It’s a nightmare with age verification and time of delivery even if you pay for a two day delivery, you will still be calling after 7 days trying to get your order in. I had to send a picture of my driver license 3 times and still wasn’t able to get my order processed. Time to go to cigars online.com”

Posted 1 year ago

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Thompson Cigar is rated 1.3 based on 263 reviews