Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.32

1.3 Rating 262 Reviews

6 %

of reviewers recommend Thompson Cigar

Company Reviews

Questions

Metrics

1.3

Based on 262 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Thompson Cigar made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Thompson Cigar 1 star review on 20th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I order on line problems with discounts and they debt two payments over 200 always got to call in to fix problems not good”

Helpful Report

Posted 4 months ago

“I have ordered two boxes of baccarat the game cigars lately. Both boxes were of cigars so dry they didn't hold together until I was finished smoking them. I have a great humidor and have never had this problem when buying them local or from another supplier. I am very disappointed.”

Helpful Report

Posted 1 year ago

“The 100 pack of DON Osvaldo.natural cheerios cigarillos we're unsmokable .They were rolled with a defect. Directly in the middle are hard substances preventing any type of draw. After calling them in half to bypass the substance I was left with about 3/4 of an inch of cigar to smoke .Finally after about doing this with about 25 cigars I just gave up . Worthless and a waste of my money ,highly dissatisfied.”

Helpful Report

Posted 1 year ago

“Have purchased from them before with no real issues. Last time the order never arrived. Emailed Customer Service with order number and receipt from PayPal to prove I ordered and that they took my money. They always say there is no such order number and they cannot help. After three attempts to get resolved I gave up and PayPal refunded my money. Will never use them again. Their service is a joke.”

Helpful Report

Posted 1 year ago

“They got a 2 because of bad business practices. Been ordering for years. Received a phone call i had a balance from 2019 when their system failed to charge sakes tax which I did not know. It was stated to be thats its more than 90 days old and will go into collections. First of all never heard of this and when its their mistake they use collections. Was not happy.”

Helpful Report

Posted 2 years ago

“I used to love Friscos many years ago. They were super mild with a wonderful spicy flavor. Recently ordered 50 and they are harsh and a completely different cigar. The natural wrapper has a sweet taste but doesn’t offset the harshness. Very disappointed!”

Helpful Report

Posted 3 years ago

“Will not order from this company again! Started with them a few months ago and have spent hundreds of dollars, I pay extra to have something 2nd shipped and doesn’t come for 8 days. A sorry would of been acceptable, but seems they use some Indian phone service who blames me for ordering on a Friday and try’s to convince me the weekend doesn’t count at all and will be here the next Saturday?? Where’s the 2 days at when it took 8? F them no respect”

Helpful Report

Posted 3 years ago

“I made an order with Thompson only because they had a supply for the cigars I wanted. I received a shipping notification and tracking number which, when I tracked it, indicated that the order had been delivered to some unknown address a month before I made the order! I emailed the company - no response. I called customer service who informed me they had no idea where my package was and to wait two week whereupon they would initiate an investigation. Seriously, this is the worst customer service I have ever encountered. There are numerous other cigar retailers out there - use one of them, not Thompson.”

Helpful Report

Posted 3 years ago

“It's New Years day,..I am out of cigars.I called ,..no answer.Go to the website. Try to order Avanti Anisette, 3 boxes of 50. It would only let me order 1.I ordered none.What a fucked up website!!!”

Helpful Report

Posted 3 years ago

“I recently ordered 4, five packs during their 5 pack frenzy deal. The Olivia's, and Alec Bradley's were nice. The Gurka's, and the Cristoff's were hard as rocks, I could pound nails with these things. Expedited shipping took two weeks and they were not sent with any humidity packs to help keep them stay alive. Most other online sellers send packets! I am now trying to bring them back from the dead in my humidor. I know I didn't pay a lot for them, so that's fortunate. But, what's unfortunate is after a couple of days of placing this order I placed another order as a gift for a friend that costed quite bit more. If I had have waited to see how bad the first shipment came to me, I probably would not have placed the second order. Now I'm stressed out, waiting for an order that should hopefully be hear soon. I really hope I don't turn out to be the idiot I feel like! Thanks, THOMPSONS,”

Helpful Report

Posted 3 years ago

“I’ve been a loyal customer for years but when I ask them for a cigar recommendation they recommended a cigar that was horrible”

Helpful Report

Posted 3 years ago

“Products I have received were fine but the shipping is VERY slow, the tracking showed no movement and when you ask customer service email about it you get no response.”

Helpful Report

Posted 3 years ago

“It took 11 days from time of online order to delivery. I swore off this company two years ago for the same issue. AMEN to Mullins review below...”

Helpful Report

Posted 3 years ago

“Horrible customer service. They don't answer their customer service lines or respond to emails. My order has been "processing" for nearly two weeks!! I can't even cancel as no one will answer the phone or respond to email. I won't use them again.”

Helpful Report

Posted 4 years ago

Thompson Cigar is rated 1.3 based on 262 reviews