“I see other reviewers had a similar issue to me. Just because I am changing my address you can't ship these out timely to me because you don't know who I am? I have been ordering with this company for years. I am well over legal age and have a long history with this company but all of a sudden you don't trust me. I frequently have shipping issues with this company. The orders either come super quickly and are not trackable or they arrive slowly even after electing and PAYING FOR expedited shipping. My advice -go with a different company. The discounts with bulk ordering aren't worth the hassle. And the fact that almost every order I do, I end up having to call customer service. So annoying!”
“I have ordered two boxes of baccarat the game cigars lately. Both boxes were of cigars so dry they didn't hold together until I was finished smoking them. I have a great humidor and have never had this problem when buying them local or from another supplier. I am very disappointed.”
“The 100 pack of DON Osvaldo.natural cheerios cigarillos we're unsmokable .They were rolled with a defect. Directly in the middle are hard substances preventing any type of draw. After calling them in half to bypass the substance I was left with about 3/4 of an inch of cigar to smoke .Finally after about doing this with about 25 cigars I just gave up . Worthless and a waste of my money ,highly dissatisfied.”
“Have purchased from them before with no real issues. Last time the order never arrived. Emailed Customer Service with order number and receipt from PayPal to prove I ordered and that they took my money. They always say there is no such order number and they cannot help. After three attempts to get resolved I gave up and PayPal refunded my money. Will never use them again. Their service is a joke.”
“They got a 2 because of bad business practices. Been ordering for years. Received a phone call i had a balance from 2019 when their system failed to charge sakes tax which I did not know. It was stated to be thats its more than 90 days old and will go into collections. First of all never heard of this and when its their mistake they use collections. Was not happy.”
“I used to love Friscos many years ago. They were super mild with a wonderful spicy flavor. Recently ordered 50 and they are harsh and a completely different cigar. The natural wrapper has a sweet taste but doesn’t offset the harshness. Very disappointed!”
“Will not order from this company again! Started with them a few months ago and have spent hundreds of dollars, I pay extra to have something 2nd shipped and doesn’t come for 8 days. A sorry would of been acceptable, but seems they use some Indian phone service who blames me for ordering on a Friday and try’s to convince me the weekend doesn’t count at all and will be here the next Saturday?? Where’s the 2 days at when it took 8? F them no respect”
“I made an order with Thompson only because they had a supply for the cigars I wanted. I received a shipping notification and tracking number which, when I tracked it, indicated that the order had been delivered to some unknown address a month before I made the order! I emailed the company - no response. I called customer service who informed me they had no idea where my package was and to wait two week whereupon they would initiate an investigation. Seriously, this is the worst customer service I have ever encountered. There are numerous other cigar retailers out there - use one of them, not Thompson.”
“It's New Years day,..I am out of cigars.I called ,..no answer.Go to the website. Try to order Avanti Anisette, 3 boxes of 50. It would only let me order 1.I ordered none.What a fucked up website!!!”
“I recently ordered 4, five packs during their 5 pack frenzy deal. The Olivia's, and Alec Bradley's were nice. The Gurka's, and the Cristoff's were hard as rocks, I could pound nails with these things. Expedited shipping took two weeks and they were not sent with any humidity packs to help keep them stay alive. Most other online sellers send packets! I am now trying to bring them back from the dead in my humidor. I know I didn't pay a lot for them, so that's fortunate. But, what's unfortunate is after a couple of days of placing this order I placed another order as a gift for a friend that costed quite bit more. If I had have waited to see how bad the first shipment came to me, I probably would not have placed the second order. Now I'm stressed out, waiting for an order that should hopefully be hear soon. I really hope I don't turn out to be the idiot I feel like! Thanks, THOMPSONS,”
“Products I have received were fine but the shipping is VERY slow, the tracking showed no movement and when you ask customer service email about it you get no response.”
“Horrible customer service. They don't answer their customer service lines or respond to emails. My order has been "processing" for nearly two weeks!! I can't even cancel as no one will answer the phone or respond to email. I won't use them again.”
