Thompson Cigar Reviews

1.3 Rating 261 Reviews
6 %
of reviewers recommend Thompson Cigar
1.3
Based on 261 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Thompson Cigar 1 star review on 4th September 2022
F. Rahal
Thompson Cigar 1 star review on 4th September 2022
F. Rahal
Thompson Cigar 1 star review on 24th June 2022
M
Thompson Cigar 1 star review on 24th June 2022
M
Thompson Cigar 1 star review on 23rd May 2022
Anonymous
Thompson Cigar 1 star review on 20th May 2022
Anonymous
Thompson Cigar 1 star review on 20th May 2022
Anonymous
11
Anonymous
Anonymous  // 01/01/2019
I was shocked to see I had missed 9 months of the $14.95 slip past me on my credit card statement but did call 866.292.4302 and after talking with an agent, they promised to refund all the charges and cancel the service. Although happy about that, I will say I was unhappy that the practice of this monthly recurring fee is deceptive. The cigars themselves were good so I gave Thompson a middle of the road rating.
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Posted 1 year ago
I received the Dominican Toro Mixed Sampler all the cigars were soft and not tightly rolled. I tried the Don Augusto and it burned quickly and it was hard to stay lit. I have ordered from Thompson before and the cigars were amazing with great flavor.
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Posted 2 years ago
Cigars were satisfactory. Generally, I think the product to price is a little better at JR Cigars, but Thompson sales can be good. It just depends on when I buy. For some reason I get a "use tax liability" statement on purchases from Thompson from the State of residence, but I never get those with others. Taxes are charged with all purchases I have made, so I do not understand why this just happens with Thompson. Makes me a little less likely to buy from Thompson.
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Posted 2 years ago
Been ordering from them the past 6 months and never really had issues with them. The cigars I ordered were not stale or dried out and the pricing is decent for what you get. My only complaint is my ordered claiming it has been shipped 3 days before it actually ships out. Even then I still get my cigars within a week of my orders (I live in Alaska so its average time for any order up here). After reading reviews though, I will be switching to another company to avoid the issues others are having or have had.
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Posted 3 years ago
Thompson Cigar is rated 1.3 based on 261 reviews