“The worst company EVER!! Do not shop here. They have no customer service. I have spent thousands of dollars and have had problems before but given them the benefit of doubt. Not this time! Within 2 hours of my order having two addresses in my account, u selected the address to send my order. I tried to change right away with no luck and called and no luck. They are the WORST! They lost a good customer. Will never shop here again .”
“The worst customer service! DO NOT BUY ANYTHING FROM HERE! I could explain the whole mess I encountered but I will spare you. Just don’t shop there. They don’t help you at all.”
“I’m a 64 year-old senior citizens Thompson cigar pressured me into sending either my birth certificate or drivers license just to purchase a pack of cigarettes while I appreciate them trying to protect our young population. Teenagers can go to any corner store and buy any tobacco product that they would like for them to harass me for my birth certificate and drivers license just to purchase a few cigarettes is ridiculous and offensive shame on you, Thompson cigar”
“slow service created disaster by Cigars International after they bought Thompson out in Florida and relocated it to PA, A move to put Thompson out of business, Cigars Internatinal is not a USA owned company. I no longer buy from CI or Thompson< I have found cheaper more reliable sources with much faster shipping times”
“slow service created disaster by Cigars International after they bought Thompson out in Florida and relocated it to PA, A move to put Thompson out of business, Cigars Internatinal is not a USA owned company. I no longer buy from CI or Thompson< I have found cheaper more reliable sources with much faster shipping times”
“I was a longtime customer. Quality has been deteriorating over the past couple of years. Expensive cigars have been unraveling when cut with some being dried out. I ordered 5 white label cigars in December 2025 which were not received yet March 3, 2026. I received an e-mail stating I had to pay for the cigars. I called Customer service who confirmed I had to pay for them to keep the order alive despite not knowing when they would ship! New voice prompt “customer service” system is a disaster. I’m done with Thompson Cigar. Buyer Beware. Quality and Service are poor.”
“The coupons never apply to cigars that I want to order. They always say my cigars that I am interested don’t apply even though the promotion says 30% off total order and free shipping.”
“Ordered some decent cigars at a reasonable price. Drew Estate Tabak and some Olivia samplers, $300 in all.
Took them a couple days to ship, didn't get them for well over a week.
When they arrived, after an extended stay in Las Vegas warehouse during a 110 degree heat wave they showed up at my with over 101 degree temperature with no moisture packs with the smokes.
Tried smoking one of the Tabak cigars, I might have well been burning some of our Kingman dead weeds.
Contacted Thompsons, they pretty much blew me off telling me to put them in a humidor, they'll be fine in a couple weeks.
They aren't fine after spending over 3 weeks in 70% humidor.”
“I received my cigars, shipping box was perfect, but cigar box was imploded due to object striking box and damaging about 12 cigars
Obviously the box was damaged before shipping ?
I tried to upload pictures several times with no success?
Order confirmation # TC007052979 , placed on June 15,25
See pics”
“Not so good every time I chose and pay for over night I get my cigars 3 or 4 days later they take the 29.99 for the over night shipping but I never deliver on time sucks to say but I’ll be shopping else where from now on”
“The shipping is horrible. Managed to loose 2 orders in a row! I have been a customer for over 5 years but will be looking for a better online store!!!!!”
“Thompson Cigars swnt me broken cigars and also signed me up for their rewards program that has a fee, without my consent. They said they would not refund me until I told them that was theft. The customer service representative was also rude in the process. I do not recommend this company at all.”
“I order cigars, it wasn't the first time. They sent me a request for age verification, I sent twice my driving license. I spoke with ineffective lack of professionalism customer service, they promised me they will help me with my order they never did.
Without explanation they canceled my order.”
“Discount shown at checkout not applied, customer service said it was an exclusion. 2nd coupon mailed to my house was also denied, despite showing the exact cigar ordered in a picture on the coupon - I emailed a pic of it and eventually was told I'd get a credit in 10 days! TC was deceptive and made me run the gauntlet to get the discounts advertised!”
“First time ordering cigars here. ordered for a friend of mine to congratulate him on his home. They never showed up. come to find out, they're stuck in limbo because thompson cigar never paid shipping label.
reached out and they said they corrected it but alas, it's still stuck in limbo. Now i'm being ignored or it takes a long time to get help.
Would highly suggest shopping local or somewhere more reputable because they lack customer service. Seems like they take your money and run.”
“had a order last month paid for 2 day shipping ha ha kept telling me order was at post office ha ha took 3 weeks to get yes and from what i see on here and on better business site place has tons of complaints and issues now”
