Thompson Cigar Reviews

1.3 Rating 262 Reviews

6 %

of reviewers recommend Thompson Cigar

Company Reviews

Questions

Metrics

1.3

Based on 262 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How long does Thompson Cigar take to deliver?

Helpful Report

(1 month ago)

Thompson Cigar normally delivers over 7 Days.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ Have used 15 years. Placed usual $200 order on May 28 and paid extra for 3-5 day delivery. Called them 10 days later asking where is the order. They told me it was held up due to an AR from 2019. Asked them how can this be? You have my CC on file and I approve the amount you tell me. Got no where, and asked for a manager. Same results. Already placed a $200 order with JR cigars. Good by Thompson. You lost a long time customer. ”

- Anonymous

“ I gave these guys second chance ordered cigars on 4/8/2021 and paid for 3 day shipping I called them on 4/13/2021 on an update for the delivery operator said order was on hold because of the previous issue, I did not receive any email that their was any issue. ”

- Karim Jooma

“ I placed a large order on December 26 and paid for 2 day business delivery. ”

- Anonymous

Thompson Cigar Reviews

Delivery - Average