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Thompson Cigar Reviews

1.3 Rating 276 Reviews
6 %
of reviewers recommend Thompson Cigar
1.3
Based on 276 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Does Thompson Cigar deliver on time?
(1 week ago)
Greater than 31% of reviewers feedback is Thompson Cigar normally delivers on time.
(1 week ago)
D

Delivery - Average

50.00%
Industry Average
Have used 15 years. Placed usual $200 order on May 28 and paid extra for 3-5 day delivery. Called them 10 days later asking where is the order. They told me it was held up due to an AR from 2019. Asked them how can this be? You have my CC on file and I approve the amount you tell me. Got no where, and asked for a manager. Same results. Already placed a $200 order with JR cigars. Good by Thompson. You lost a long time customer.
- Anonymous